iiinova — where your digital self keeps evolving

Reposted by Jo Carter

Transform Wales @transform.wales · 06/10/2026

Audit Wales recently published a series of audits examining digital delivery across NHS Wales. Health boards spend £216m a year on technology, with more than £170m going on ageing legacy systems - leaving only around 20% for digital change.

transform.wales

Why NHS Wales needs to rethink digital transformation

Audit Wales recently published a series of audits examining digital delivery across NHS Wales health boards and trusts. With the Welsh Government drafting a new NHS Wales digital strategy, this audit ...

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Reposted by Jo Carter

Transform Wales @transform.wales · 02/09/2026

After a summer break, we’re excited to be back with something new. Our first Transform Wales event! We’re teaming up with @gavinfreeguard.com and @transformgovtalks.bsky.social for an evening exploring what we need to create the conditions for digital transformation in Wales. luma.com/gaq6niit

luma.com

TGT Cymru: TransformGov Talks x Transform Wales · Luma

We're delighted to be working with Transform Wales to bring TransformGov Talks to Wales for the first time. Join us for two presentations - one from…

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Reposted by Jo Carter

Transform Wales @transform.wales · 01/05/2026

🧵With the Senedd election just over a week away, we’ve been digging through the manifestos. We’ve put them to the test against the recommendations in our report, "Transforming Public Services for a Modern Wales" — our manual for a 21st-century state.

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Jo Carter @jocarter.bsky.social · 06/03/2026

Don’t Reform have a UK policy saying something like - if you can’t speak the language of the country, you’re not welcome?!

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Jo Carter @jocarter.bsky.social · 02/03/2026

Having to send out letters for hospital appointments even when you are standing there in front of them in reception making the appointment and adding it to your calendar in real time. (This isn’t universal, I know) And then getting two identical letters in the post - but that’s another story!

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Reposted by Jo Carter

Transform Wales @transform.wales · 27/02/2026

Rhun ap Iorwerth on BBC Radio Wales today: "It’s all about outcomes, not outputs." 🎯 It’s a simple shift, but it’s exactly what’s missing from our public services. We’re world-class at staying busy - launching portals and ticking boxes - while the experience on the street stays the same. (1/2)

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Jo Carter @jocarter.bsky.social · 09/02/2026

This is exciting! March’s Intro to Service Design is sold out! Thanks to all who booked, shared, or nudged a colleague. The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT). Super early bird for the first 3 tickets. Info & booking www.weareserviceworks.com/introduction...

weareserviceworks.com

Introduction to service design online course in the UK

Introduction to Service Design online course for UK non-profit organisations (e.g. councils, housing associations, public services, charities) by Jo Carter.

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Reposted by Jo Carter

Transform Wales @transform.wales · 07/02/2026

The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too. The problem is systemic - we have an environment where it is easier to talk about change than to actually do it. Read our response, and how to fix it.

transform.wales

Why the First Minister is wrong about public sector technology delivery

This week the For Wales See Wales podcast interviewed Eluned Morgan, the First Minister of Wales. In it, she expressed her frustration at the speed of digital transformation in Wales. We agree. Howeve...

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Jo Carter @jocarter.bsky.social · 12/01/2026

That was Curado. Also, if you’re looking for a local family run small place, Cafe Cita is great. Need to book.

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Reposted by Jo Carter

Transform Wales @transform.wales · 19/11/2025

At @govcampcymru.bsky.social, we ran a packed session on “A vision for public services in Wales”. Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back. Read our summary of the session here: transform.wales/blog/2025/go...

transform.wales

GovCamp Cymru 2025: building the future of public services in Wales together

What a brilliant day at GovCamp Cymru! The energy, generosity, and curiosity in every room was infectious, and proof that when you bring together people who care about public services in Wales, good i...

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Jo Carter @jocarter.bsky.social · 10/10/2025

Just published! New report into transforming public services in Wales. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this. We’d love to hear what you think! 🤔 Also… please share!

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Jo Carter @jocarter.bsky.social · 19/09/2025

Exciting times! I can’t wait to hold it in my hands!!

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Reposted by Jo Carter

Ann Kempster @annkempster.com · 18/09/2025

Short 🧵 At long last, wee have a physical copy of the book we've spent all summer writing! The 2026 election in 🏴󠁧󠁢󠁷󠁬󠁳󠁿 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.

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Jo Carter @jocarter.bsky.social · 20/03/2025

I'm offering six free 1:1 online coaching sessions for public servants applying service design. Stuck on a blocker? Need a next step? Bring a real challenge, & let’s work through it. Sign up forms.gle/bwqW7bbH1WEK... #ServiceDesign #ServicesWeek www.weareserviceworks.com/coaching-and...

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Jo Carter @jocarter.bsky.social · 31/01/2025

Considering a career in Service Design and want to skill up? Maybe you're already in a service design role and want to gain confidence? Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks. www.weareserviceworks.com/blog/become-...

weareserviceworks.com

How to become an accredited service designer in the UK

In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?

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Jo Carter @jocarter.bsky.social · 05/12/2024

Good idea! Only the first episode is out so far 😀

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Jo Carter @jocarter.bsky.social · 05/12/2024

Yay! I’m going to UKGovCamp in January!! Who else was lucky in the ticket lottery? @ukgovcamp.bsky.social #ukgc25

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Jo Carter @jocarter.bsky.social · 03/12/2024

Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways. If you want to understand how politics and government works in Wales, this is a must listen!

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Jo Carter @jocarter.bsky.social · 20/11/2024

Hey #government & #ThirdSector folks Stop designing services that frustrate people 😢 Start designing ones that work Service Design in Practice is live! > Practical skills > Tools to fix broken services > Real talk from people who get it www.weareserviceworks.com/service-desi... Spread the news!

media.tenor.com

a man in a white shirt and tie with his mouth open

Alt: a man in a white shirt and tie with his mouth open. Gif zooms into him

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Reposted by Jo Carter

GovCamp Cymru @govcampcymru.bsky.social · 22/08/2024

Bore da! Newyddion cyffroes i ddod yn fuan! Good morning! Exciting news coming soon!

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Jo Carter @jocarter.bsky.social · 15/12/2023

I've recently done some work with Audit Wales on their intranet. They were experiencing similar issues with fragmentation of information and confusion between intranet / Sharepoint. I'll dm you with a bit more information. The write-up will be available in the new year.

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