iiinova — where your digital self keeps evolving

Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Thank you for moderating the #HealthXPH tonight mam Iris @endocrinewitch.bsky.social i enjoyed it. Kept thinking about our no-blame quarterly maternal-perinatal statistics: we discuss mortalities without blaming each other, just finding solutions to identified problems. #HealthXPH HCWs speak up.

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Psychological safety is being able to voice out your thoughts and ideas without fear of judgement or blame. It is difficult for multi-disciplinary conferences, but it is possible with an experienced facilitator or moderator. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

This is the reason why we start questioning the youngest member of the team so that the question goes up the ranks. No embarrassment. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

I just hope the healthcare team do not disagree in front of the patient, it might be difficult to arrive at a shared decision, unless at multi-disciplinary conference when pros and cons need to be weighed. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Yes, it's a challenge every time it's my turn hahahaha #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Yes I think interprofessional collaboration matters to achieve the patient's best outcome. If there is conflict, the policy that overrides all other policies would be the patient's best interests #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

#HealthXPH this is true. There is a sort of "pakikisama" among healthcare workers, not to call out co-workers especially not in public.

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Hi mam Iris, kahit naman dalawa lang tayo parang cathartic pa rin ang twertchat #HealthXPH Musta na mam? Nanalo pala yung research infomercial ni Doc Buboy @docbuboy.bsky.social

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

There are consequences to speaking up and getting labelled as a squealer or smarty pants and all sorts of memes. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

There was a time when as an intern I would answer questions that residents couldnt answer. Somebody told me I should just stay quiet because the residents would be humiliated. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

It seems our people from X have not transferred to BlueSky #HealthXPH We had our regional consortium health and innovation conference this week.

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Helen Madamba @helenvmadamba.bsky.social · 16/05/2026

Good evening mam Iris @endocrinewitch.bsky.social. Sorry I'm late. We had to wean piglets from their mommy sow. HELEN here from Cebu, signing in for our #HealthXPH tweetchat. Hope you had a great weekend!

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Yes the A-frame planters on the right is just above a water tank full of tilapia fingerlings. When they grow bigger, they are moved to a deeper fish tank, where a pump cycles water thru the PVC pipes to bring nitrogen-rich fertilized water to the plants #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

This was my aquaponics set up at the farm in Carcar before... #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Regular exercise regimen also balances well with adequate sleep and reduced stress levels. #HealthXPH It's just a matter of time management.

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Most people nowadays rely on an emotional animal like fur babies, dogs and cats. I think support groups would help with stress debriefing so that we can move on to the next challenge. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Ask @bonedocph.bsky.social hehehe i'm just starting. My experience is more with aquaponics with tilapia. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Sometimes I need to medicate to get to sleep. Insomnia is one of the complications of menopause that I had to deal with, erratic sleep patterns but yeah, sufficient adequate sleep affects energy levels. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Planting. I have vegetable plants on hydroponic boxes at my balcony. When I am feeling down, I tend to my plants. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Lintaon 16,000 Blossoms share.google/CEKLZ5UGSVkI... I explored the mountains and found a giant Mama Mary Statue at the top of a hill with 16,000 glittering blossoms with an overlooking view of Baybay City. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

I get hyperacidity with those effervescent vitamin C tablets, I'm afraid. #HealthXPH I prefer the gummy bear Scotts vitamin C hehehehe

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

I chose to live in a condo across the hospital so that I am more accessible and I won't have to deal with traffic. My morning rituals involve responding to referrals from the night before or early morning and checking my schedule for the day which our admin staff helpfully texts us. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Mornings are better with coffee, but I make it a habit NOT to drink coffee after lumch so that I wouldn't have difficulty sleeping at night. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

It's very hot here. My face is usually drenched in sweat and I look for airconditioned areas to keep cool. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Hi Jim, how are you doing? #HealthXPH we just got in from some family time.

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Yeah, I am a coffee drinker too, black coffee first thing in the morning to enjoy the mountain view from my balcony. Mornings are usually hard on me with muscle aches and joint pains, so I am happy that I have a flexible schedule that allows me to come in to work at 10am. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

It's my first time visiting my family's ancestral homes since 30 years ago. When a non-working holiday was announced due to ASEAN Summit, I went to Leyte to accompany my uncle. Everything seems to have changed, as expected. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 09/05/2026

Good evening @stephaniemiaco.bsky.social HELEN here currently in Leyte, signing in for our Saturday #HealthXPH chat. How is everybody doing?

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

That's it, thank you so much @bonedocph.bsky.social @stephaniemiaco.bsky.social for joining our #HealthXPH chat on reimagining patient satisfaction in the digital era. We hope that technology can catch up with the true needs of healthcare so that HCPs can focus on patient satisfaction. Amping!

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Yes, when I explore cooking I ask friends that I trust to taste what I made. Same thing for innovations in the clinic - we ask feedback on how we can improve our service. #HealthXPH the trick is in asking the right questions.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

SMS or email notifications for appointments and medication adherence reduce the mental load on the patient, and allow the HCPs to focus on the medical aspect of patient care. This is the beauty of a multi-disciplinary interprofessional team. #healthXPH

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Secure platforms allow patients to ask non-urgent questions directly to their care team, fostering a continuous connection rather than waiting for the next visit. #HealthXPH allowing patients to directly message us their concerns ahead of their scheduled appointment improves their access.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Let's move on to T3. How do we measure patient satisfaction in terms of what truly matters to both patients and health care providers? #HealthXPH Monitoring and evaluation is important as a feedback mechanism to know we're headed the right direction and it gives our patients a voice.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

If the doctor spends the whole visit looking at a screen rather than the patient, satisfaction drops. Telemedicine widens the reach of HCP, but older populations or those with limited internet access may feel alienated by "digital-only" workflows. We need to choose what is applicable. #healthXPH

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

The most successful integration of technology in healthcare doesn't replace the human element; it augments it. Technology drives satisfaction most effectively when it automates the mundane, leaving more room for the empathetic, high-touch interactions that patients value most. #healthXPH

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

As a healthcare provider, I would appreciate the patient asking questions or relaying to me directly their concerns instead of harboring ill feelings. We also do want our patients to be empowered to claim their own rights and responsibilities for their own health #HealthXPH We work as partners.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

If I were admitted, I would greatly appreciate a clean room, functional toilet, tasteful food and enough potable drinking water. I would appreciate updates on my clinical diagnosis and treatment too. #HealthXPH I think patients also need to know their rights and responsibilities.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Sharing here T2 even as we continue sharing T1. T2 is about how technology affects patient satisfaction. T2. What is the Role of Technology in Patient Satisfaction? #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

We have a lot of customer experience surveys for DOH hospitals. Does it mean the same thing as patient satisfaction? #HealthXPH Many of the complaints we get at provincial hospitals relate to toilets and hospitality.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

I remember watching a reel about how nurses are kind, but they're not nice. Patients might be satisfied if they feel their wishes and requests are granted, but for health care providers patient satisfaction should be if their health care needs are met. Sometimes there can be mismatch. #HealthXPH

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Let's get the ball rolling with T1. How do we define patient satisfaction both from the patient side and the healthcare provider side? #healthXPH there might be a disconnect in perspectives so we dont want to make any assumptions.

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Our Cebu Provincial Board Member at large Dr Stanley Caminero celebrated his birthday at the mission today and continues to push for improvements in healthcare service delivery in Cebu. #HealthXPH Happy birthday!

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

The KAAMBAG team is on Bantayan island, Argao and Moalboal this weekend doing simultaneous HIV missions. Horay! #HealthXPH i was with team Argao and we successfully tested 150 patients. Amazing! How is everybody doing?

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Good evening #HealthXPH HELEN here from Cebu, moderating our chat on Reimagining Patient Satisfaction in a Digital Era. Who are available to chat tonight? @endocrinewitch.bsky.social @bonedocph.bsky.social @stephaniemiaco.bsky.social Pre-chat blogpost here: medium.com/@helenvmadam...

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Helen Madamba @helenvmadamba.bsky.social · 02/05/2026

Join us tonight May 2, 2026 (Saturday) 9PM MLA time for our #HealthXPH chat on Reimagining Patient Satisfaction in a Digital Era! Pre-chat blogpost here: medium.com/@helenvmadam...

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Helen Madamba @helenvmadamba.bsky.social · 25/04/2026

Safeguarding one's health should be foremost priority, both physical, mental and spiritual. Sadly, it takes critical events to remind us that we are but humans and not robots. We cant give what we do not have. We need to allocate resources (time, energy, effort) for our self care. #HealthXPH

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