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Dave Michels @davemichels.bsky.social · 24/08/2025

Portuguese cork avoids tariffs The Portuguese Cork Association (Apcor) has welcomed the inclusion of cork products in the list of exemptions from the trade agreement between the US and the European Union,

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Dave Michels @davemichels.bsky.social · 05/07/2025

I recently posted Who Will Buy Poly from HP? The blood baths have continued. lnkd.in/e8QmjmKg Except for past and present leader Dave Shull, the entire Poly leadership team (director and above from engineering and product) are now gone. #tragic

lnkd.in

Who Will Buy Poly?

My insider radar is pinging around HP Poly. Last December, I gave a little history of Poly and its loss of momentum under HP. Now I think HP intends to sell the business. In that post, I mentioned t...

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Dave Michels @davemichels.bsky.social · 13/05/2025

The FREE Insider Lite is posted. View and sign up for the emails. open.substack.com/pub/davemich...

open.substack.com

Insider Lite May-12-2025

The free version of what you need to know

Dave Michels @davemichels.bsky.social · 14/03/2025

I discussed the opening keynote of Nexus 2025 with Cognigy CEO Philipp Heltewig buff.ly/xfmgktT He covered new logos, new cash, and #ACI.

youtu.be

CEO Philipp Heltewig at Cognigy Nexus 2025

See TalkingPointz.com

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Dave Michels @davemichels.bsky.social · 07/03/2025

My last on-site interview from #MWC25. This one with Matija Razem of Infobip about CPaaS partnerships.

MWC 25: Infobip - Matija Razem

Dave talks with Matija Razem of Infobip at MWC.

Dave Michels @davemichels.bsky.social · 05/03/2025

Interesting #MWC25 panel on e-commerce. It's still growing as are payment method options. Both #RCS and Network APIs are improving e-commerce. Aastha Bhardwaj, Jeff DeLong, Viktorija Radman, and Amelia Newsom-Davis #OneCommunicationPlatflorm #BillionsofConversations

Dave Michels @davemichels.bsky.social · 02/03/2025

On the Barcelona side of the Atlantic-America ocean, they use paper straws in Sangria's.

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Dave Michels @davemichels.bsky.social · 01/03/2025

It took 13 stories on the @nytimes.com to get to a headline without Trump in it.

Dave Michels @davemichels.bsky.social · 22/02/2025

#MicrosoftTeams - and if that's not enough, they also have a lot of software too - like Voca CCaaS. Also, strong on #MDEP and Zoom. Here's a deeper intro to Audiocodes. buff.ly/4gSD4NH #ISE25

AudioCodes: ISE 2025 TalkingPointz Pick Hitz

ISE 2025 TalkingPointz Pick Hitz

Dave Michels @davemichels.bsky.social · 20/02/2025

Pleased to share a deeper dive with Neat - the Wonka of Meeting Rooms. Check out how the Neat Center contributes to the interview. buff.ly/4kb01yg #ISE2025 #MicrosoftTeams

Neat: ISE 2025 TalkingPointz Pick Hitz

ISE 2025 TalkingPointz Pick Hitz

Dave Michels @davemichels.bsky.social · 19/02/2025

Here is our video on Nureva! This is one of our #PickHitz from #ISE2025. Nureva was selected for its large room audio solutions. A challenge of hybrid work is multipurpose rooms - Nureva has it nailed.

Nureva: ISE 2025 TalkingPointz Pick Hitz

ISE 2025 TalkingPointz Pick Hitz

Dave Michels @davemichels.bsky.social · 18/02/2025

TalkingPointz Pick Hitz davemichels.substack.com/p/ise-2025-t...

Dave Michels @davemichels.bsky.social · 15/02/2025

A horse walked into a Portuguese bagel shop and asked, "Why the long bagel?"

Dave Michels @davemichels.bsky.social · 14/02/2025

Time for another Dave Musing video - this one hwo the huperscalers WANT enterprise #CCaaS (and even better #CX) workloads. This video also gets into Google Engagement Suite and UJET.CX. buff.ly/3QggBPD

ujet.cx

Reimagining Contact Center Solutions | Cloud Contact Center | UJET

At UJET we are redefining customer experience with our cloud contact center platform.

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Dave Michels @davemichels.bsky.social · 14/02/2025

I have no idea of this #CiscoLiveEMEA session is about contact center or network management. Cisco is all about #AI Agents

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Dave Michels @davemichels.bsky.social · 13/02/2025

They just don't get tortilla chips in Europe.

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Dave Michels @davemichels.bsky.social · 12/02/2025

Avaya closes it's Dubai office. There was a time when Avaya/Lucent were the biggest tennant in that building. I guess it's multitenant now.

Avaya to Close Flagship Office in Middle East

UC Today covers CCaaS news including Customer Experience and more.

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Dave Michels @davemichels.bsky.social · 12/02/2025

I often get asked if desktop phones are dead. No they are holding steady, but they stopped evolving. Cisco fixed that with 9800 series. Updated for modern #HybridWork. #CiscoLiveEMEA

Dave Michels @davemichels.bsky.social · 12/02/2025

Everytime Cisco talks about Thousand Eyes I hear Thousand Island, and I don't understand why they are putting salad dressing on everything they make. I guess it's the secret sauce of their strategy.

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Dave Michels @davemichels.bsky.social · 11/02/2025

Cisco didn't get the January memo. Included in the themes at #CiscoLiveEMEA are remote, distributed work, and sustainability. Cisco is also keeping its DE&I programs in place.

Dave Michels @davemichels.bsky.social · 11/02/2025

Innovation Showcase at #EC25 applications are due Feb 24. Free to apply. buff.ly/3FzrIxz we are seeking innovative use cases of textual communications. Juried selection process, great visibility at Enterprise Connect.

Innovation Showcase | Enterprise Connect

Enterprise Connect helps you plan your enterprise communications and collaboration strategy and make your next technology decisions.

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Dave Michels @davemichels.bsky.social · 11/02/2025

TalkingPointz will be posting a lot of long and short content from Integrated Systems Europe. There were lots of announcements plus out Pick Hitz selections. Here is the first long form video #FutureOfMeetings PickHitz

#UCWeeklyNews for Feb 10 25 - ISE2025 Pick Hitz Part 1

TalkingPointz' Dave Michels and David Danto just got back from ISE in Barcelona and found the "not to be missed" stories. Part 1 this week is about the Futur...

Dave Michels @davemichels.bsky.social · 09/02/2025

Arrived in Amsterdam for Cisco Live.

Dave Michels @davemichels.bsky.social · 07/02/2025

I've heard Europeans say that everything in America is bigger. I don't know about that, but can say authoritatively that everything in Europe is a little smaller.