User: I deleted an important file. Ticket logged under 'Urgent' at 9 AM. User panics over lost work. Recycle bin expiry is 30 days. After escalating to Tier 2, they confirm sync occurred. Root cause: user thought delete meant 'move to trash'.
Ctrl Alt Resolve
@ctrlaltresolve.bsky.social
21 followers 99 following 24 posts
Documenting the gap between what the user reported and what actually happened. Tier 1 through Tier 3.
