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Why observability is a quality superpower
Testing modern systems is a very different game. We’re working with microservices, asynchronous flows, distributed architectures… in short: huge spider webs of complexity. And when something goes wrong, teams often have no idea where to look or what the system is really trying to tell them. I learned this the hard way. I once worked on a system that had some logging and monitoring, but no real way to understand what was happening inside. When production issues hit, the team wouldn’t know where things are going wrong. As a tester, I felt blind — I couldn’t see the flow, the state, or the impact. That pain pushed us to take our first steps into observability. Not as a shiny tool, but as a culture shift. In this talk, I’ll share how I discovered observability, why it matters so much for quality, and how testers can use it to understand systems better, find issues faster, and build trust in what we ship. This is a real story from the trenches — mistakes, lessons, and how observability became a true superpower for our team. Bio Parveen Khan is a Quality Engineering leader who focuses on building quality practices that scale. She believes quality is a shared responsibility and loves working with teams to simplify processes, improve ways of working, and create products that are reliable and easy to evolve. Parveen is also an international speaker and the co‑host of the Quality Unfiltered podcast, where she talks about modern testing, leadership, and real challenges from the tech world.
