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Citizens Advice Croydon

@croydoncab.bsky.social
24 followers 38 following 111 posts

We give people the knowledge and confidence they need to find their way forward. We offer free, confidential advice to everyone in Croydon. Visit our website: www.citizensadvicecroydon.org

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Citizens Advice Croydon @croydoncab.bsky.social · 14/10/2026
This week on #PluggedInCroydon🌷 ➡️ Decorate cakes with South East Cancer Help Centre- www.sechc.org.uk/calendar ➡️ Get crafty with the papermaking class with Musesum of Croydon – buff.ly/izz00yU ➡️ Join the Model Railway Weekend with Museum of Croydon – buff.ly/6HrksVw #Community #WhatsOn #Events
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
This week is National #HCAW 🤝 Join the movement by planning an event including community workshops, conferences, peace walk, vigils and more. Find out how you can take part here⤵️ buff.ly/1C5ncCC You can #report a hate crime here⤵️ buff.ly/2rUSgbC #Community #CroydonUK
A background of a group of hands united and the words written: 'National Hate Crime Awareness Week: Join the movement.'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
If an item you've bought is faulty, you may be entitled to a refund, repair or replacement, regardless of whether you bought it new or secondhand. Read more about options that may be available to you here ⤵️ bit.ly/4m9yiia #Purchases #ConsumerRights #CroydonUK
A dark green background with a light purple silhouette of a broken wine glass and the words written: 'Did you receive faulty goods?'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
⚖️Remote court and #tribunal hearings take place over phone or by video call. You’ll need to prepare for these in advance and approach them with the same formality and respect as an in-person proceeding. Find out more about remote hearing procedures.⤵️ bit.ly/4AWfN8T #LegalRights #CroydonUK
A blue background with the law symbol of a yellow scale and the words written: 'Preparing for a remote court hearing.'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
🤔Are you planning to register a civil partnership? #Civil #partnerships are available to same-sex as well as opposite-sex couples. Registering a civil partnership will give your relationship legal recognition and added legal rights. Find out more⤵️ bit.ly/4APD4sQ #CroydonUK #Families #GetAdvice
A background image of two rings on sand with the words written: 'Registering a civil partnership.'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
Funerals can be arranged by family members, close friends or local authorities. Support and guidance are available through funeral directors, who can help you explore various funeral options. More information on funeral arrangements ⤵️ bit.ly/4xXVpRT #FamiliesUK #LifeAfterLoss #CroydonWills
A background image of a candle lit in the dark and the words written, 'How do I arrange a funeral?'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
Do you have a health condition or #disability which affects your mobility? A #Blue #Badge lets you park closer to where you need to be. You may get one automatically through certain benefits or apply for a fee of up to £10. Read more here ⤵️ bit.ly/4yDSSh6 #Accessibility #CroydonUK #Disability
A pink background with a blue silhouette of a car and the words written, 'Help with accessible parking.'
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Citizens Advice Croydon @croydoncab.bsky.social · 13/10/2026
Separating from a partner can severely impact your #finances, particularly if you relied on their income. If your marriage or civil partnership ends, you can claim spousal maintenance immediately upon #separation. Learn more about financial support⤵️ bit.ly/4y6SJSe #FamiliesCroydon #GetAdvice
A background image of a father and son walking down an empty street with a pink tint on the image. The words written are 'Financial support after a separation.'
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Citizens Advice Croydon @croydoncab.bsky.social · 09/10/2026
This week on #PluggedInCroydon, ✅️ TOMORROW, Sat 10th - Croydon Library Festival ✅️ Join historic talks about Croydon's Historic Pub with the Museum of Croydon. Book here buff.ly/kZgfbYC ✅️ Join the Disability Showcase @BromleyXbyX with poetry, comedy and music. #CroydonUK #WhatsOn #Events
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
🏝️ Did something go wrong on your holiday? You could be entitled to compensation from the company you booked with. Learn what your rights are and how to make a claim ⤵️ bit.ly/4dVe4FL #Holidays #Compensation #Travelling
A background image of a person with a suitcase and coffee in hand waiting and watching a plane take off at an airport. The words written are 'Claiming compensation for a holiday gone wrong.'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
Do you need extra food? 🍎 Food banks are community organisations that support people who are struggling to afford food. Check how to get a referral, what support is available and how to access extra cost-of-living help ⤵️ bit.ly/4dcdJxO #Local #Foodbank #CrpydonUk #EmergencyFood
A background image of a cabinet with jars of food with a purple and blue tint and the words 'Accessing a food bank.'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
💰 A budget planner helps you track your income and spending, making it easier to see where you can save. Find out how to work out your budget here ⤵️ bit.ly/45GEZmj #Budgeting #HouseholdExpenses #CroydonUK #Budgeting #MoneyManagement #Finances #CroydonUK
A background image of a desk with a calculator, cup and paper and pen with a yellow tint. The words written, 'How do I work out my budget?'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
🩺 Some NHS services are free, but you may have to pay for others. If you’re on a low income, you could get help with healthcare costs. You can also get advice on treatments from the NHS or independent support organisations. Read more here⤵️ bit.ly/4AE3Zrs #NHS
A background image of a mature woman on the phone with a pink tint and the words written, 'Get help with health costs.'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
Being treated unfairly or differently at work because of who you are, such as your sex or a disability, may be against the law. Under the Equality Act 2010, you are protected from workplace discrimination. Read more here⤵️ bit.ly/4ydzZ3z #Workplace #YourRights #UK
A plum pink background with a silhouette of a white office chair and words written, 'Tackling discrimination in the workplace.'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
If you or someone you know has experienced domestic violence or abuse, there are many organisations that can help. Find out more about what kind of support is available ⤵️ bit.ly/4z4BBgy #DomesticViolence #GetHelp #AdviceForYou
 A mustard yellow background with a navy blue speech bubble and words in white written, 'Where can I find support if I'm experiencing domestic violence?'
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
Are you worried about energy bills? Do you have concerns about your supplier? We want to help.👍 We can give you advice on suppliers, maximising your income, explaining bills and tariffs and more. You can contact us here⤵️ buff.ly/z0PwWoI #Energy #SaveMoney #Croydon
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Citizens Advice Croydon @croydoncab.bsky.social · 08/10/2026
Are you struggling financially? We have partnered with @yourcroydon and @SWLNHS to support families with their bills. - Maximise your income - Advice sessions ➡️You can join the drop-in session at Selhurst Children's Centre Tues 10am-1pm Register here buff.ly/HkQ9muf #ExtraIncome #CroydonUK
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Citizens Advice Croydon @croydoncab.bsky.social · 01/10/2026
📢 Your voice matters! Take part in the Council Tax Survey by @yourcroydon.bsky.social Deadline Tuesday, 10 November 2026. For more info, email CTSschemefeedback@croydon.gov.uk or call 0208 726 6000 Fill it out here: buff.ly/7kExTTf Please share so everyone gets a say! 📣 #CroydonUK #Survey
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Citizens Advice Croydon @croydoncab.bsky.social · 01/10/2026
This week on #PluggedInCroydon 🎉 ➡️ TOMORROW – Fri 2nd – Nigeria Day Celebration ➡️ This weekend join the Croydon Harvest @yourcroydon.bsky.social ➡️ Join a webinar about what people with learning disabilities need in order to live good lives. Book here: buff.ly/bglMPeT #EventsNearMe
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
🔨 Planning on renovating your home? There are some checks you may need to complete before you start any building work. Our website lists the first 6 steps to take ⤵️ bit.ly/4v3bzbg #DIY #Housing #HomeRenovations #CroydonUK
A background image of a row of houses with a plum pink tint. The words written, 'Planning on renovating your home?'
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
Do you need legal advice or support in court? You may be able to access support for free or at a reduced cost. Our advice can help ⤵️ bit.ly/46jzgBL #LegalAdvice #GoingToWork #GetAdvice
A turquoise background with a purple silhouette of a man holding a phone and the words written, 'Do you need legal advice or support in court?'
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
Are you having a difficult time with the cost of living? ✅ It’s important to know what you’re entitled to - you might be able to claim or increase your current benefits. Our advice can help ⤵️ bit.ly/4500oXE #BenefitsUK #DWP #CroydonUK #CostOfLiving
A background image is of two people looking seriously at bills. There is a yellow tint, and the words 'What benefits can I get?'
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
🚗 If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair or some or all of your money back. We can help you understand your consumer rights ⤵️ bit.ly/4toSYab #UsedCars #YourRights #MoneyBack #CroydonUK
A pink plum background with the white silhouette of a car and the words 'Problem with a used car?'
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
🪖 You could be eligible for benefits if you work in the armed forces. You might be able to claim a range of benefits and concessions if you work in the armed forces, are a veteran or their family member. Read more here⤵️ bit.ly/3TfyEL2 #BenefitsUK #ArmedForces
A purple background with the words 'Benefits for members of the armed forces' with a sterling pound sign.
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
You can challenge your employer if they haven’t paid your wages or underpaid you. 👉 Check your payslip and talk to your employer to find out why they haven’t paid you what you expected. Find out more about what you can do⤵️ bit.ly/45ntE9f #Employer #WagesUK #Croydon
A background image with a pink tint over it of a young man looking at his phone with headphones on. The words written are 'Getting paid what you're owed from your employer.'
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Citizens Advice Croydon @croydoncab.bsky.social · 29/09/2026
🤝 If you or anyone you know has been affected by the LGBT Armed Forces Ban, you could get financial compensation of up to £70,000, along with other non-financial restorative measures. The deadline to apply is Sat 12 Dec, 2026. You can apply here⤵️ buff.ly/UF0tEjF
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Citizens Advice Croydon @croydoncab.bsky.social · 24/09/2026
Its #PluggedInCroydon 🤝 - This SATURDAY – Join the Climate Grief Cafe at the Clocktower Cafe - Join @BromleyMencap for pottery class every Sun in October. Book here: buff.ly/SbsEN71 - Are you a carer? Join @croydonmencap to learn your rights buff.ly/druPSlk #WhatsOn #EventsNearMe #CroydonUK
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Citizens Advice Croydon @croydoncab.bsky.social · 16/09/2026
This week on #PluggedInCroydon we feature ➡️ South Norwood Community Kitchen who are hosting a women's movement class ➡️ Are you looking for work? Join @CroydonWorks for their job fair: contact: croydon-works@croydon.gov.uk ➡️ Draw and Sketch workshop with Croydon Urban Room⤵️ buff.ly/S6JS84u
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
You might feel you're working too many hours if you're having mental or physical health problems because of overwork. ✅ Your employer can't make you work more than 48 hours a week on average. Check your work rights ⤵️ bit.ly/44Eq1LA #Jobs #YourRights #WorkingHours
A background image of someone's hand on a laptop with a watch on with a light pink and blue tint. The words written are 'Are you working over 48 hours a week?'
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
Did you know you could get compensation if a product damages your home? 👉 It’s a good idea to take photos of any damage caused so you can use them as evidence. We can help you understand your rights – find out more on our website⤵️ bit.ly/4t88dUK #Shopping #Products
A background image of a woman using a sewing machine with a light pink tint. With the words written, 'Claim compensation if a product causes damage.'
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
Have you been scammed? You might be able to get your money back if you paid by card or PayPal. 💳 Your card provider can ask the seller's bank to refund the money – this is known as the 'chargeback scheme'. Find out more about this ⤵️ bit.ly/3YVTeQ4 #BeScamAware #MoneyBack #Banking
A blue background with a white silhouette of a thought bubble and question mark inside. The words written, 'Can I get my money back after a scam?'
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
⚡ Your energy supplier has to let you know if they’ll increase #prices. They should tell you in a reasonable amount of time before the change takes place – this is called giving you notice. Read more on our website ⤵️ bit.ly/3Yp9w3s #EnergySupplier #CroydonUK
A mustard yellow background with a blue silhouette of a light bulb and the words written, 'Has your energy supplier put their prices up?'
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
You might be able to get extra money to help pay for essential costs like food, childcare and school costs. Make sure to check what you’re entitled to. Our online advice can help ⤵️ bit.ly/4flTLlA #ChildCareCosts #HealthyStart #CroydonUK
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Citizens Advice Croydon @croydoncab.bsky.social · 15/09/2026
📝 Starting university soon? If you’re going to be living in student halls, we can help you understand your housing rights and what your responsibilities are. Check our online advice ⤵️ bit.ly/4h2aCLw #University #StudentHalls #LivingAwayFromHome #HousingRights
A background image of a sitting room with someone sitting on the couch in front of a TV. There is a dark pink tint with the words written, 'Living in student halls'.
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Citizens Advice Croydon @croydoncab.bsky.social · 10/09/2026
Supporting clients is at the heart of what we do.🧡 Read about how we supported clients overcoming a misunderstanding with student finance and universal credit. If you need support today, fill out our enquiry form here⤵️ buff.ly/oCmfBWm #CroydonUK #ClientTestimonial
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Citizens Advice Croydon @croydoncab.bsky.social · 10/09/2026
Not only are we committed to seeing the well-being of our clients flourish, but we are also dedicated to investing in our team and seeing their career progression. Congrats to our brilliant generalist advisor!🎉 #WeAreCitizensAdviceWeek #WorkingInCroydon
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Citizens Advice Croydon @croydoncab.bsky.social · 10/09/2026
We wanted to end #WeAreCitizensAdvice Week with a fun video trend. Here is our hour-by-hour day at Citizens Advice Croydon.🎉 As a small charity, we have important team players working across debt, energy, housing, council tax and more. @citizensadvice.bsky.social #CroydonUK #WorkingDay
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Citizens Advice Croydon @croydoncab.bsky.social · 10/09/2026
🎉WE'RE HIRING! - Do you have at least 12 months' experience of delivering excellent energy and income maximization advice? - Do you have experience of achieving performance and quality targets/KPIs? - Do you have experience of managing challenging situations? Apply today⤵️ buff.ly/l2X3Ys5
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Citizens Advice Croydon @croydoncab.bsky.social · 07/09/2026
WE'RE HIRING! Come work with us as either a Qualified or Trainee Debt Advisor. ✅️Passionate about helping people? ✅️Do you enjoy problem-solving? ✅️Can you work well in a team and independently? Apply here today: buff.ly/Mtwogfu #Debt #GetAdvice #Jobs #Croydon
A background image of a male advisor listening intently

Job listing described:
Qualified/Trainee Debt Adviser
Salary: £27,269 – £33,366 full-time equivalent salary depending on experience (lower rate for trainee, higher rate for fully qualified and MaPS-experienced debt advisers).

Hours: Full time. Part-time considered

Contract: Fixed term until March 2028 with possibility of extension

Location: Croydon (with hybrid arrangements)
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Citizens Advice Croydon @croydoncab.bsky.social · 07/09/2026
🧡 Helping clients is at the heart of what we do! Today we share how we supported a client from homelessness. If you know anyone who needs support, you can reach us here: buff.ly/z0PwWoI All our advisors are skilled, passionate and well informed. ✨ #Housing #Homelessness #CroydonUK
A background image of a woman smiling, the words written: 'Here are some of the most memorable achievements of 2026.' Our Housing Advice Manager talks about Preventing Homelessness: The Renters’ Right Act 2025 came into force on 01 May 2026. Within one day, we received our first notice seeking to rely on ground 1A (property to be sold). It was notable for being the first cases we dealt with under the new Act, but also the fact that the landlord was pressurising our client to leave and they felt harassed. The notice did not provide the correct notice period and was not in the correct format. We removed the threat of homelessness for our client and their family and we asked the landlord to desist from pressuring them to leave. Our client has heard nothing since.
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Citizens Advice Croydon @croydoncab.bsky.social · 07/09/2026
#WeAreCitizensAdviceWeek After a long time, we are happy to announce our volunteer programme is now open! We are also happy to announce we have successfully processed 2 cohorts, with our second cohort starting in Oct and the 1st cohort settling into the busy office. #Volunteers #CroydonUK
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Citizens Advice Croydon @croydoncab.bsky.social · 07/09/2026
It's #WeAreCitizensWeek and this year we are sharing our most notable achievements at CAC. Our CEO shared how very grateful we are to receive funding from Energy Saving Trust energysavingtrust.org.uk Stay tuned for more achievements throughout the week! @citizensadvice.bsky.social
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Citizens Advice Croydon @croydoncab.bsky.social · 07/09/2026
As a small charity, we pride ourselves on how we can support clients. Through our dedicated team we've seen clients get the outcome they deserve. This week for #WeAreCitizensAdvice, we wanted to showcase our achievements of 2026. We are The People's Champion @citizensadvice.bsky.social
A woman smiling, words written: 'Here are our most memorable achievements of 2026.A picture of a family in the background and a message from our Housing Caseworker: "My most notable case is winning £6k for a client in compensation. The family had been left in unsuitable accommodation. We fought for the client nearly 2 years. They were eventually moved and compensated. The client also donated a sum to CAC. It is the sense of satisfaction that makes it all worth it."
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Citizens Advice Croydon @croydoncab.bsky.social · 03/09/2026
This week on #PluggedInCroydon, we have 2 events on the same day!🎉 ➡️Join FunDay with YoungAtHeart Well-being CIC ➡️ Get a free guided tour at Croydon Town Hall @yourcroydon.bsky.social ➡️Do you enjoy nature walks? Join MHA Wildreness for a free walk. Book here⤵️ buff.ly/XPY1Wsl #Events #Croydon
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Citizens Advice Croydon @croydoncab.bsky.social · 03/09/2026
🤔Are you worried about energy bills? 🤔Do you have concerns about your supplier? We want to help.👍 We can give you advice on suppliers, maximising your income, explaining bills and tariffs and more. You can contact us here⤵️ buff.ly/z0PwWoI #Energy #SaveMoney #Croydon
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Citizens Advice Croydon @croydoncab.bsky.social · 01/09/2026
Are you a carer? 👉 Your local council might be able to arrange practical help to allow you to care more effectively and reduce your stress. Find out more about what you could be entitled to ⤵️ bit.ly/47FEJ80 #Carers #CroydonUK #ReducingStress
A background image of a mature woman smiling with a yellow tint – the words written 'What help and support can I get as a carer?'
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Citizens Advice Croydon @croydoncab.bsky.social · 01/09/2026
Have you fallen behind on your rent payments? ⚠️ Rent arrears are a priority debt and you should deal with them as fast as you can. Here’s what steps you can take ⤵️ bit.ly/3ILOlUq #Renting #OvercomingDebts #MoneyAdvice #CroydonUK
A background of a mature woman looking out the window tentatively with the words written 'Dealing with Rent Arrears'.
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Citizens Advice Croydon @croydoncab.bsky.social · 01/09/2026
✈️ Travelling soon by airplane? It’s important to know what your rights are in case there’s a flight delay or cancellation and if you can get compensation. We’ve got you covered, check your consumer rights ⤵️ bit.ly/3I2wgRY #Flights #Holidays #Compensation #YourRights
A green background with a light purple silhouette of flight ticket and the words 'What happens if my flight is delayed or cancelled?'
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Citizens Advice Croydon @croydoncab.bsky.social · 01/09/2026
There’s different schemes that can help you pay for childcare - these will only pay for ‘approved childcare’. You might also be able to get more help if you’re on any benefits. Read our online advice for more ⤵️ bit.ly/4flTLlA You can get support at www.healthystart.nhs.uk/how-to-apply/
A background image of a woman holding a baby whilst on the phone looking seriously at her laptop- the words written are 'Get help with childcare costs'.A purple background with animations of apples, milk carton box, and cards with faces on them. The words 'Are you pregnant, or do you have children under the age of four? You acn get help to buy fruit, vegetables, pulses, milk and infant formula. Also, Healthy Start vitamins.' With the HealthyStart logo, website and QR code to the website.
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Citizens Advice Croydon @croydoncab.bsky.social · 01/09/2026
Don’t have enough money to pay your #rent? There’s some steps you can take. ➡️ If your private landlord has increased your rent, check if they were allowed to do this ➡️ You might also be able to get #UniversalCredit for housing costs Check here⤵️ bit.ly/4cdurOc
A background image of a sitting room in a house, with a pink overlay and the words 'Get help with the cost of renting privately.'
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