Join Caroline Jarrett to learn how to write questions and instructions for forms. In association with Crocstar training school.

The Service Transformation team brings together business design, continuous improvement, organisation design and service design. We work closely with teams across the council to have a positive impact...

Making the user experience consistent - no matter the language

MIT researchers find that while lawyers can interpret and recall information from legal documents better than nonlawyers, it’s still easier for them to understand the same documents when translated ...

By Christopher R. Trudeau and Christine Cawthorne, Published on 12/01/17