https://service-manual.nhs.uk/accessibility/content

https://designnotes.blog.gov.uk/2026/06/23/designing-services-for-people-whove-lost-trust-online

https://www.ellenharvey.com.au/articles/how-to-do-a-content-audit-without-tools-a-spreadsheet-50-pages-and-one-question

https://prowritingaid.com/noun-vs-verb?ref=plainenglish.club

If your journey map only shows what you hope happens, it's not a map. It's a wish. Joe Allen, Journey mapping beyond the happy path'

https://www.linkedin.com/pulse/content-design-versus-form-words-ray-newman-mtk9e/

https://www.nngroup.com/articles/artificial-intelligence-glossary

https://sheets.works/long-story-short

https://www.tempertemper.net/blog/headers-headings-and-titles

https://service-manual.nhs.uk/content/writing-nhs-messages

Notes on a busy few weeks that explain why posting to the blog briefly slowed to a stop.

Notes on a busy few weeks that explain why posting to the blog briefly slowed to a stop.

Plain language principles, writing texts and emails, and designing with people around difficult subjects.

https://www.weareinclusively.com/co-designing-with-people-around-difficult-subject-areas

https://gerireid.com/blog/organising-documentation-for-humans-and-ai/

https://intopia.digital/articles/giving-pages-a-clear-shape-by-using-headings/

https://www.atlassian.com/software/confluence/templates/design-decision

https://digitalblog.coop.co.uk/2026/06/08/exploring-the-role-of-ai-in-our-design-process-at-co-op/

https://medium.com/@colinwbaird/how-to-create-design-documentation-f7d64d74b3d5

https://insidegovuk.blog.gov.uk/2019/08/07/improving-content-through-journey-mapping/

https://www.scope.org.uk/user-research-with-disabled-people

https://medium.com/digitalsuffolk/7-things-you-may-not-know-about-web-accessibility-d802b1d19ea0

Writing about death, anti-racist language, error messages and how screen readers use headings to make tables accessible.

https://www.tpximpact.com/knowledge-hub/blogs/design/naming-services-in-complex-situations

https://www.effortmark.co.uk/why-plain-language-and-plain-english-are-different/

https://www.linkedin.com/posts/collinshannah_contentdesigntips-plainenglishtips-plainenglish-ugcPost-7124547620429078528-FHHN/?utm_source=pocket_saves

https://trello.com/b/D4zmNSO4

https://www.youtube.com/watch?v=E3GKCzqG3N4

https://capwatkins.com/blog/the-sliding-scale-of-giving-a-fuck

https://design.shelter.org.uk/digital-framework/a-guide-to-content-design

https://accessibilityforeveryone.site

"The core skills of a great writer aren't going anywhere. You can't prompt your way into good judgment. That comes from experience, practice, and something you definitely can't automate: taste." Danielle McClune, 'Just Keep Writing'

https://service-manual.ons.gov.uk/content/language/words-not-to-use

https://www.contentdesignireland.ie/blog/top-right-directional-text

https://cass-maran.com/are-they-or-were-they-use-of-tense-when-referring-to-death/

https://lapope.com/2026/02/20/how-to-do-a-content-audit/

The Clear Language Club blog goes live, updates to the newsletter, plus plenty of content goodies to explore, read and bookmark.