iiinova — where your digital self keeps evolving

What would happen if you told people it would be randomly assigned to either an LLM or a real Caroline?

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I love this service. Lets talk about it next time we chat! Also fascinating that they wanted to ask an LLM rather than a human. Is this the same kinda thing as me preferring to use an online form to calling someone?

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Thanks Caroline! No questions yet, maybe I should have added an anonymous form. Oh, I did have from Luca (10 years) asking which course I hate the most 🤣

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These are the courses I'm running this year: claragreo.com/training/ Photo is of the lovely folks at Opencast | B Corp™ who joined me for a course on Advocating for UCD.

claragreo.com

Training

I ran my 100th training course recently 💐 17 courses, 2000+ people. It's been a privilege to meet and learn with so many wonderful people. Instead of the clichéd "top 5 things I've learnt" post, I was wondering if anyone had any questions for me? Serious and silly questions are equally welcome!

A screenshot of a zoom training course with Clara and 12 people from Opencast, smiling and holding up plants and flowers.

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What are we all losing when we support and repeat this kind of narrative? (sorry, I can't find a the origional post)

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What kinds of issues does it force people to mask and ignore in order to be a good colleague? What systems are being upheld and validated by this idea, and what is being suppressed? What are we allowed to ignore when we chose to prioritise comfort, and exactly who's comfort is being prioritised?

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Earlier today, I saw a post about how important it is for people to be "easy to work with" and we need to talk about how deeply problematic and harmful this idea is. Please, lets take a moment to think about it. Who does this idea exclude? What types of behaviours does it reward?

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There's a 20% discount for groups of 3 or more, and we have a few subsidised or free tickets available. If you’re Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space - get in touch.

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It is a practical course where learners will actively engage with and create maps, use mapping tools and think critically many different types of maps and mapping as a process.

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Clara Greo @claragt.bsky.social · 13/05/2026

Service mapping is an important and useful tool in service design and a core skill for service designers. @ignacia orellana are running a training course on Service mapping in September. www.tickettailor.com/events/ignac...

A photo of a part of a service map on a desk with sharpies and post-its and the corner of a smartphone

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I'm offering a 20% discount for groups bookings of 3 or more tickets. I have a few subsidised or free opportunity tickets available for folks who are Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space.

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Clara Greo @claragt.bsky.social · 13/05/2026

Would you like to level up your workshop facilitation skills? I'm running Workshop facilitation training course & clinic online on 19 June www.tickettailor.com/events/clara... - planning & running workshops - facilitation tips - a clinic for you to discuss your current workshop challenges

tickettailor.com

Buy tickets – Workshop facilitation training and clinic – Zoom

Workshop facilitation training and clinic – Zoom, Fri 19 Jun 2026 - Learn to run great workshops and facilitate effectively Facilitating workshops and groups of people is a wonderful skill, an...

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Reposted by Clara Greo

Martin Jordan @martinjordan.com · 20/03/2026

It’s on! @claragt.bsky.social, @karakane-kk.bsky.social & I gathered to regroup our #StrongDesign book writing efforts. We have a fresh topic list, a value proposition for the book, a writing plan, and a next date for each of us to bring a written section. This post is for public accountability.

A selfie of 3 people – a man and two women – in an office setting with a big window in the background; notes, sheets and pens are on the table they sit around; all 3 are smiling into the camera

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Clara Greo @claragt.bsky.social · 01/10/2025

I'm so grateful to you Caroline 💖

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Clara Greo @claragt.bsky.social · 01/10/2025

featuring this photo of the beautiful State Library of Victoria, inspired by working with Nathania Gilson this week, photo by Mitchell Luo on Unsplash

Clara Greo @claragt.bsky.social · 01/10/2025

Next week, I'll be starting a new role at @publicdigital.bsky.social as a consultant. I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start. Here's my pre-new-job weeknotes claragreo.com/posts/weekno...

A photo of a hexagonal building with a glass arched ceiling. It's a library with wooden desks in a start shape. It looks peaceful and beautiful.

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Clara Greo @claragt.bsky.social · 26/09/2025

“Alistair, do you know what season Pup Pup Boogie is in?” “Season 1, around episode 4” “You are exactly right and I’m so sad that you know that.”

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Clara Greo @claragt.bsky.social · 23/09/2025

Thank you Gary! And thank you also for your constant support. you and circle indigo are one of my facilitation inspirations ✨

Clara Greo @claragt.bsky.social · 23/09/2025

As always, I have a few subsidised or free opportunity tickets available. If you’re Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space, get in touch.

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Clara Greo @claragt.bsky.social · 23/09/2025

I love facilitating. But lots of people don't. I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there! www.tickettailor.com/events/clara...

Photo of Clara speaking into a handheld microphone, gesturing with her fingers as she speaks. There are blurry people in the foreground. She's facilitating and having a great time.

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You're right, the industry can be really hard to break into. I'm sorry you've had that experience.

Thanks for your questions! The course is for anyone interested in Service design in Gov, regardless of where they're working. We're only able to offer subsidised tickets to people who are Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space.

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Group discounts are available for 3 or more colleagues. We have a few subsidised or free tickets available - if you’re Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space - get in touch 😊

Buy tickets – Introduction to service design in Government: remote training course (£600 ex VAT) - Sept 2025 – Zoom

We're running Intro to Service design in Government training online this week and next - it might be the last time we run it for while There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course. www.tickettailor.com/events/ignac...

tickettailor.com

Introduction to service design in Government: remote training course (£600 ex VAT) - Sept 2025 – Zoom, Thu 25 Sep 2025 - Fri 3 Oct 2025 - Where: Online, on Zoom This is an introductory course into ser...

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We used a few different models in the workshop. One was these beautiful "tending to endings" cards www.tendingtoendings.com

Tending to endings cards laid out on table. Hands, pens and paper on the table

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Imran noticed that there was only one man in the room: himself. I wonder why men didn't feel this workshop was for them? We have some ideas but I'd like to hear yours.

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I had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning. The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.

Imran and I at the font of a workshop, folks beind us chatting

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Test, learn and grow the Public Design Evidence review How to exit our service design Groundhog Day experience? I’ve watched Kara in action and I still can’t really wrap my head around how she achieves so much. Kara you are amazing 👏🏼👏🏼

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Can we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟 Kara delivered 3 sessions at #sdingov this year:

Photo of Kara presenting a workshop with Martin Jordan. The slide behind them says "HANDS, PLEASE
Who of you has successfully transformed a service end-to-end?"

Kara presenting with Omar Idris on Test and learn

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Brilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care. She also talked about hypernormalisation. This world were living in and what were witnessing is not normal. “There's wo truths, what we feel in our bodies and what the world insists we perform”

Photo of Rachael speaking. The slide behind her says "the chaos is not normal." With an illustration of a pink elephant.

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