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Chris Norton

@chrisnortonpr.bsky.social
1.7K followers 1.1K following 353 posts

Host of the World's Number 1 Marketing Mistakes Pod 👉 link.podtrac.com/EMM and Founder of Prohibition PR, PRCA Grand Prix Award Winner 2023. Lecturer on Integrated PR, PR Stunts and LFC fan. Talks about #Crisis, #socialmedia, #PRstunts #FuckUps

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Chris Norton @chrisnortonpr.bsky.social · 29/09/2026
Gerry Hopkinson on why research should come before the idea: test a finished concept and you invite cognitive bias. IKEA works the other way, with yearly fieldwork in homes around the world that shapes its next design brief. His summary: make things people want. #MarketResearch
youtube.com
Make Things People Want, Not The Reverse
Most teams come up with a concept first, then put it into market research. Gerry Hopkinson says that invites cognitive bias. Researchers pick up on the unspo...
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Chris Norton @chrisnortonpr.bsky.social · 22/09/2026
Val Riley's favorite mail disaster: an incomplete address meant a package couldn't deliver, so the prospect drove to a warehouse to collect it himself. Inside sat a single Slinky. He emailed thanking the team for wasting his time. No demo booked, but it got his attention. Watch it now!
youtube.com
He Drove To A Warehouse For A Slinky
Before proper mailing systems existed, SharpSpring sent prospects a Slinky as part of its direct mail campaign, tied to the idea that the platform could stre...
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Chris Norton @chrisnortonpr.bsky.social · 15/09/2026
The case Will and I make against vanity metrics: likes and impressions are easy to track, which is exactly why they're the wrong numbers to chase. We point to conversion rate, customer lifetime value and multi-touch attribution instead. #InfluencerMarketing
youtube.com
What High Performing Brands Do Differently
Chris Norton and Will Ockenden says the boardroom conversation about influencer marketing keeps stalling on the wrong numbers, likes and impressions, because...
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Chris Norton @chrisnortonpr.bsky.social · 08/09/2026
New clip. Jim Macnamara led global evaluation for WHO through COVID and found the technical vaccine videos weren't working. The replacement, five-minute explainers called Science in Five, reached 400 million views.
youtube.com
How Five Minute Videos Beat WHO's Long Ones
A professor who built his entire career on communication measurement almost couldn't answer the question that started it all. Professor Jim Macnamara joins E...
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Chris Norton @chrisnortonpr.bsky.social · 01/09/2026
New clip. Talia Wolf says sound like yourself, not like everyone else, after forty nine beta readers said her book cover was missing her entirely.
youtube.com
Why She Says You Could Swap Your Logo With A Competitor's
Most B2B brands are interchangeable, and Talia Wolf built a career proving it.In this episode, Talia Wolf, founder of GetUplift and creator of the emotional ...
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Chris Norton @chrisnortonpr.bsky.social · 25/08/2026
New clip. Robert Minton-Taylor says proofread every document before it goes out, after a typo cost his agency a Nationwide Building Society pitch.
youtube.com
The PR Launch That Cleared The Building
A CIPR fellow with nearly six decades in PR says the industry still protects itself from its own scandals.In this episode, Robert Minton-Taylor, a CIPR fello...
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Chris Norton @chrisnortonpr.bsky.social · 20/08/2026
Hilarious - Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist 🤣🤣 www.theguardian.com/society/2026... #AI
theguardian.com
Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist
‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’
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Chris Norton @chrisnortonpr.bsky.social · 18/08/2026
New clip. Rent your AI, don't build it, says Roger Hurni after his agency tried and learned the hard way.
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EP 124: Roger Hurni Says Agencies Should Rent AI, Not Build It
Roger Hurni says most agencies should rent their AI tools, not build them.In this episode, Roger Hurni, founder and Chief Brand Strategist of Off Madison Ave...
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Chris Norton @chrisnortonpr.bsky.social · 11/08/2026
New episode. John O'Keeffe sold every WPP share he owned the week he got fired. The stock has lost roughly three quarters of its value since.
youtube.com
John O'Keeffe Turned WPP Into The Best Creative Network On Earth, Then Got Pushed Out
John O'Keeffe turned WPP's creative department from a running joke into the best in the industry, then his new CEO cut him off in front of the entire company...
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Chris Norton @chrisnortonpr.bsky.social · 07/08/2026
Working away on the pod at the moment and it's lovely to see us fly up the US Apple charts this week. Position Number 2 - I am well happy with that, so thanks to all our US listeners. #podcastmarketing
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Chris Norton @chrisnortonpr.bsky.social · 04/08/2026
This definitely isn't best practice - Christ, talk about dodgy behaviour. This type of shit gives our industry a bad name, albeit a fake one.: futurism.com/artificial-i... #fakepr
futurism.com
A PR Firm Is Using Fake Publicists With AI-Generated Headshots to Spam Journalists With Pitches for Its Clients
A PR firm called Movchan Agency operated a roster of fake PR representatives, some with AI faces, to pitch journalists on stories. Why?
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Chris Norton @chrisnortonpr.bsky.social · 04/08/2026
New episode. KFC and Weetabix both dropped their best slogans. Tom Roach on what it cost them and how they got them back.
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KFC and Weetabix Dropped Their Most Famous Slogans, Then Brought Them Back
KFC stopped using Finger Lickin' Good. Weetabix dropped Have You Had Your Weetabix for seven years. Tom Roach was on the team that had to bring both of them ...
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Chris Norton @chrisnortonpr.bsky.social · 04/08/2026
New episode. Finger Lickin' Good disappeared. So did Have You Had Your Weetabix, for seven years. Tom Roach explains why, and how his team fixed it.
youtube.com
KFC and Weetabix Dropped Their Most Famous Slogans, Then Brought Them Back
KFC stopped using Finger Lickin' Good. Weetabix dropped Have You Had Your Weetabix for seven years. Tom Roach was on the team that had to bring both of them ...
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Chris Norton @chrisnortonpr.bsky.social · 28/07/2026
New episode's live. Ben Branson on building the world's first non alcoholic spirit, the review that called it witch's piss, and the financial crisis that nearly ended it.
youtube.com
He Found a Million Pound Hole Mid Flight to Australia
Ben Branson built the world's first non alcoholic spirit from a hobby with no business plan. He found out about a million pound working capital hole on an em...
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Chris Norton @chrisnortonpr.bsky.social · 21/07/2026
New episode's live. Hector Hughes, founder of Unplugged, on busy fools and why phones kill empathy even switched off.
youtu.be
He Fired Everyone and Got Zero Results
Hector Hughes watched his company cut a 30 person marketing and sales team. Revenue didn't change.Hector built Unplugged, digital detox cabins where guests l...
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Chris Norton @chrisnortonpr.bsky.social · 15/07/2026
My chat with Founder of Moz, Rand Fishkin on Zero-Click Marketing, the $30m Mistake and Why Traffic Lies: www.socialmediatraining.org.uk/podcast/rand... #GEO #AEO
socialmediatraining.org.uk
Rand Fishkin on Zero-Click Marketing & Vanity Metrics
Rand Fishkin tells me why raising $30m in venture capital was his biggest mistake, and how to measure marketing in a zero-click world. Full interview.
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Chris Norton @chrisnortonpr.bsky.social · 14/07/2026
New episode's live. Rand Fishkin breaks down zero click search, calls traffic a vanity metric, and says Google doesn't deserve credit for your branded search.
youtu.be
Why Raising Venture Capital Was Rand Fishkin's Biggest Mistake
Rand Fishkin built Moz into the biggest name in SEO, raised 30 million, and watched that decision nearly break him. He runs a company a twentieth the size no...
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Chris Norton @chrisnortonpr.bsky.social · 07/07/2026
New episode's live. YouTube strategist Leroy te Braak on packaging, his IDEAL framework, and why he thinks CTR is a distraction. He also roasts our titles a bit.
youtube.com
The YouTube Framework That Took One Channel From 30K to 100K
Leroy opened our own channel live and told us, in front of everyone, exactly why two of our titles don't work. That's the episode.YouTube strategist Leroy te...
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Chris Norton @chrisnortonpr.bsky.social · 03/07/2026
Thanks to the lovely Robert Minton-Taylor for coming in to tell us his war stories from his 60-year PR career. Some very amusing mistakes in here made me wince - he is great value, particularly the story about hiding in the toilet. Podcast will be out in a couple of months.
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Chris Norton @chrisnortonpr.bsky.social · 30/06/2026
New podcast episode. AI ambition is high but execution is miles off. Real talk on Copilot, SEO, and what actually delivers results.
youtu.be
Most Companies Bought AI. Almost None Use It Right.
Most companies have bought AI. Hardly any are actually using it properly inside their teams.In this episode, recorded live at the AI for PR conference in Lon...
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Chris Norton @chrisnortonpr.bsky.social · 23/06/2026
New episode live! Featuring Andrew Bruce Smith, Johnny Bentwood and James Crawford talking AI for PR in the real world. We get into GEO, why PR is driving AI answers and what actually moves the needle.
youtu.be
4 GEO Tactics That Put Your Brand In The AI Answer
Everyone is talking about AI tools but almost no one is talking about whether your brand shows up in the answer.This episode was recorded live at the AI for ...
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Chris Norton @chrisnortonpr.bsky.social · 18/06/2026
AI can now reorganise your entire hard drive before the kettle boils. Properly impressive, but I still think its a nasty cover band. youtu.be/GVC5ohPZT5Y
youtu.be
YouTube
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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Chris Norton @chrisnortonpr.bsky.social · 17/06/2026
Is AI actually going to replace any of us, or are we all just going to end up managing it? I called it a terrible cover band this week. Tomorrow I'm at AI for PR Conference 2026 surrounded by people who might disagree. 🤣 #AI
chart.pr
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Chris Norton @chrisnortonpr.bsky.social · 16/06/2026
AI is moving from assistant to operator. This episode looks at how tools like Claude Co Work are already changing how marketing work gets done.
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Claude Co-Work Explained for Marketers and PR Teams
Most people are still using AI like a chatbot, typing prompts and copying answers from one place to another.This episode looks at what happens next.Andrew Br...
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Chris Norton @chrisnortonpr.bsky.social · 09/06/2026
AI misinformation is no longer theoretical. We unpack real brand risks and how to prepare before it hits.
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How to Handle AI Misinformation That Damages Your Brand
One fake video can wipe trust overnight. And you won’t see it coming.In this episode we break down exactly how AI misinformation spreads and why brands are l...
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Chris Norton @chrisnortonpr.bsky.social · 02/06/2026
New episode just dropped! A brand activation turned disaster mid-race. Great reminder that even the “fun” campaigns carry real risk
youtube.com
Marketing Strategy That Saves Time and Drives Results
Most marketers aren’t failing because of bad ideas.This episode breaks down what strategy actually is without the fluff.You’ll get a simple way to think abou...
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Chris Norton @chrisnortonpr.bsky.social · 26/05/2026
Just dropped a new episode on why ads fail instantly. Behavioural science explains what the brain really sees, not what marketers intend.
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What the Brain Really Sees in your Ads
You can explain your ad perfectly and still lose your audience in one second.This episode breaks down a brutal truth marketers hate to hear. Phil Barden expl...
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Chris Norton @chrisnortonpr.bsky.social · 26/05/2026
Tech can fail at any scale. 89 drones just crashed into Sydney Harbour during Vivid. Proper nightmare for the organisers, but credit to them - they owned it fast and shut down future shows until they know what happened. www.bbc.co.uk/news/article...
bbc.co.uk
Vivid Sydney: Dozens of drones crash into Sydney harbour during light show glitch
Vivid Sydney organisers and the UK company behind the drone show blamed it on technical difficulties.
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Chris Norton @chrisnortonpr.bsky.social · 22/05/2026
Listening to GenZ panel of global PRs talking about how they can tell if something is misinformation. #worldcom2026
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Chris Norton @chrisnortonpr.bsky.social · 20/05/2026
Just getting ready to present at Worldcom in Paris this year. Don't worry it will get busier than this - it starts after lunch. 🤣 #PR
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Chris Norton @chrisnortonpr.bsky.social · 19/05/2026
Fresh episode. From Skype to fintech scaleups, Lucy Woolfenden explains how B2B brands move from messy growth to real momentum.
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Why Microsoft Killed Skype After Buying It For 8 Billion.
Most B2B companies are busy. Very few are actually growing.Lucy Woolfenden breaks down what messy growth really looks like inside tech and fintech. This epis...
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Chris Norton @chrisnortonpr.bsky.social · 14/05/2026
One of the best lessons in creative leadership came from a pitch that failed spectacularly. Why safe ideas dominate agencies and why that is a problem. New Newsletter out now. 
linkedin.com
HE PUT A DEBIT CARD BETWEEN SOMEONE'S ASS CHEEKS AND LOST THE CLIENT | Chris Norton
I spent 20 years learning how to do PR. Now I spend my time trying to make other people brilliant at it. Nobody warned me about that transition. And nobody warned me about the bit that hurts most: working out where your validation comes from once you stop doing the actual craft. How many of us have stopped doing what we were trained at? Mick Mahoney put words to it on the pod last week, and it really helped me. I hope it helps you.
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Chris Norton @chrisnortonpr.bsky.social · 12/05/2026
A brutally honest take on why creative directors struggle. No job spec. No boundaries. Just pressure with Mick Mahoney.
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What A Creative Director Actually Does (No One Tells You)
Most creative directors don’t actually know what their job is. And that confusion is wrecking teams, clients, and careers.Mick Mahoney has spent 25 years at ...
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Chris Norton @chrisnortonpr.bsky.social · 07/05/2026
I MADE A PROPER RESEARCH F*CK UP ON THE POD RECENTLY🙈 In the only way I can, I thought I had to share it. Thanks to the lovely Dom Dwight for being so understanding. What's your worst "I thought I'd done my research" moment? Come on, don't leave me hanging. #fuckup
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Chris Norton @chrisnortonpr.bsky.social · 06/05/2026
New episode live. Challenger brands don’t win by shouting louder. They win by being clearer, braver, and more human.
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How Challenger Brands Win Without Acting Like Challengers
Most brands think growth comes from being louder. Yorkshire Tea grew by being smarter.In this episode we sit down with Dom Dwight, the person who spent nearl...
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Chris Norton @chrisnortonpr.bsky.social · 28/04/2026
Marketing works because of subconscious shortcuts, not logic. New episode with Nancy Harhut breaks down what actually drives decisions.
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Why 95 Percent of Buying Decisions Are Irrational in Marketing
Most marketers still believe customers think logically. They don’t. And that misunderstanding is costing brands serious money.In this episode, behavioural sc...
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Chris Norton @chrisnortonpr.bsky.social · 21/04/2026
I have come down from Harrogate to London today for #THECALLING2026 with my good friend @UncensoredCMO. I am hoping to meet a lot of cool people and learn a bit more about marketing today to take back to my clients.
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Chris Norton @chrisnortonpr.bsky.social · 20/04/2026
What the actual?
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Reposted by Chris Norton
Joe Harrison @lancsjoe.bsky.social · 20/04/2026
I detest it. Some people are just full of their own self-importance. Quite apart from anything else, some clearly don't value their own privacy. A few months ago a young man sat opposite me on the train conducted a job interview via speaker phone, gave his salary details and everything 🙄
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Chris Norton @chrisnortonpr.bsky.social · 20/04/2026
People on their speaker phones on trains or buses thoughts pls? #speakerphones
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Chris Norton @chrisnortonpr.bsky.social · 17/04/2026
A shop in San Francisco is being run entirely by an AI called Luna. It lied to a journalist, pretended to be human in job interviews, and told an art vendor it would pop by their studio. I've spent 20 years telling clients that honesty is non-negotiable. Nobody told Luna.
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Chris Norton @chrisnortonpr.bsky.social · 17/04/2026
It's starting: Snap to cut 1,000 jobs as AI reshapes operations www.msn.com/en-us/news/i... #AI
msn.com
MSN
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Chris Norton @chrisnortonpr.bsky.social · 17/04/2026
So proud to be mentioned in the 50 best keynote speakers for Texas association conferences in 2026. Shame it was the wrong Chris Norton. 🙈🤣 #mistakes www.linkedin.com/feed/update/...
linkedin.com
50 Best Keynote Speakers for Texas Associations (2026) | Jonno White WI-DG-TE
Most Texas association conferences book speakers the same way they book venues. They browse a bureau list. They pick a name they recognise. They cross their fingers and hope the room stays engaged. The problem is that celebrity recognition and association conference effectiveness are almost entirely uncorrelated. A speaker who electrifies a mandatory corporate kickoff for 500 people at a Fortune 500 company will often fall flat with 300 voluntary members who paid their own registration fee, took time away from their organisations, and came expecting something they can actually use on Monday morning. Association audiences are different. They are more sceptical. More experienced. More politically diverse. And far less forgiving of content that does not earn their attention. I put together a list of the 50 best keynote speakers for Texas association conferences in 2026. The list covers speakers across every budget range, every major sector the Texas conference...
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Chris Norton @chrisnortonpr.bsky.social · 16/04/2026
Tip for your next pitch: stop hiding your weaknesses. Small agency? Say it. Small means you get the founders, not the juniors. Slow process? Own it. Slow means thorough. The science behind this is 👇 www.linkedin.com/pulse/your-b...
linkedin.com
YOUR BEST MARKETING TRICK IS PROBABLY LYING TO YOU.
Hi Guys, First things first. I owe you a bit of an apology.
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Chris Norton @chrisnortonpr.bsky.social · 14/04/2026
Guinness is now the UK's number one pint. Their entire brand strategy is built around making you wait longer than everyone else at the bar. The flaw is the feature. www.linkedin.com/pulse/your-b... #prstunt
linkedin.com
YOUR BEST MARKETING TRICK IS PROBABLY LYING TO YOU.
Hi Guys, First things first. I owe you a bit of an apology.
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Chris Norton @chrisnortonpr.bsky.social · 13/04/2026
Liquid Death ran a Facebook ad using their worst customer review. It outperformed everything. My newsletter breaks down why your flaws might be your best pitch.
linkedin.com
YOUR BEST MARKETING TRICK IS PROBABLY LYING TO YOU.
Hi Guys, First things first. I owe you a bit of an apology.
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Chris Norton @chrisnortonpr.bsky.social · 10/04/2026
Just dropped a new episode. We talked about deepfakes, AI empathy, and how brand risk has quietly levelled up while most teams are still reacting like it is 2019. Ant Cousins brings real world perspective from public safety, AI, and crisis comms. Worth a listen if brand trust is part of your job.
youtube.com
The Crisis Communications Mistake Every Brand Is Making With AI
AI can sound more empathetic than a human. Deepfakes can move markets. And brands are now being punished for staying silent. This live episode breaks down wh...
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Chris Norton @chrisnortonpr.bsky.social · 07/04/2026
Firm accused of creating fake AI PR chief hires comms agency prweek.co.uk/article/1953... via @PrweekUK
prweek.co.uk
Firm accused of creating fake AI PR chief hires comms agency
Insolvency, advisory and restructuring firm Coots & Boots has hired a retained PR agency after it was accused of employing a counterfeit communications professional.
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Chris Norton @chrisnortonpr.bsky.social · 07/04/2026
The creators of Web traffic identification are now officially struggling with web traffic due to AI: Hubspot has just revealed they lost 140M web traffic last year www.bbc.co.uk/news/article...
bbc.co.uk
Businesses scramble to get noticed by AI search
Firms are changing the way they present information on their websites, so they get noticed by AI.
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Chris Norton @chrisnortonpr.bsky.social · 31/03/2026
Just dropped a conversation with Roger Dooley on how AI and behavioural science can stop brands tripping over their own messaging. Some brilliant lessons here on loyalty, tone and avoiding self‑inflicted disasters.
youtube.com
How AI Is Exposing the Biggest Customer Communication Mistakes
Brands are still getting customer communication badly wrong and Roger Dooley explains exactly why. Roger is one of the original neuromarketing thinkers. He’s...
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