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Cerb

@cerb.ai
36 followers 155 following 167 posts

Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. cerb.ai #php #mysql #docker #aws #automation #ai #email #support

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Cerb @cerb.ai · 25/08/2026
Run a Cerb agent with the mysterious, free, frontier OxAlpha model through OpenRouter. Data is retained but not trained, so only use public sources like docs. #OxAlpha #OpenRouter #Cerb
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Cerb @cerb.ai · 20/08/2026
11 vision models, 2 images, and 2 questions with a trap. Cerb 12 can now ask for a model by capability, so this router asked for anything that can "see" and eleven models answered. A showdown with a surprising top contender youtube.com/shorts/Azgis... #cerb #ai #claude #gpt #muse #qwen #gemini #kimi
youtube.com
11 vision models, 2 images, 2 traps - surprising winner #cerb #ai #computervision
YouTube video by Cerb
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Cerb @cerb.ai · 20/08/2026
Four #ClaudeCode sessions help us build and support Cerb. One lives in the docs repository, one in a code checkout, one takes screenshots to order, and one makes videos end-to-end. They use cross-session messaging to introduce themselves and make requests, and loop in a human only when needed.
youtu.be
The AI team members helping build Cerb #ClaudeCode #Agents
YouTube video by Cerb
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Cerb @cerb.ai · 17/08/2026
We gave 10 LLMs the same job: write the SVG geometry for a 24x24 airplane icon. One prompt, a fresh session each. Four came back byte-identical. The same 209 characters. Ollama, Alibaba Cloud, Z.ai, and a 27B running offline on a laptop. They didn't draw it. They remembered it. #AI #LLM
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Cerb @cerb.ai · 17/08/2026
For years, Cerb's interface leaned on other people's libraries. #jQueryUI. #Ace.js. D3. C3. Dagre. TopoJSON. In Cerb 12.0, every one of them is gone. We replaced them with Cerb UI. Faster to load. Faster to iterate. Visually consistent. More fun to use. No waiting on upstream maintainers.
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Cerb @cerb.ai · 13/08/2026
Process work faster with background queues. Jobs like record imports, record exports, bulk updates, and search reindexes are batched in parallel. Close the browser and work finishes in the background w/ a notification. Cerb uses queues for metrics, events, and LLM agent turns. #cerb #automation
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Cerb @cerb.ai · 11/08/2026
Generate least-privilege automation policies with one click. #cerb #automation
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Cerb @cerb.ai · 10/08/2026
Add fully customizable AI agents to any Cerb editor (reply, automation, data query, scripting, icon). Agents can securely collaborate with you in the browser. Mount volumes for team/product knowledge (including Cerb docs). Add custom tools using automations/APIs. #cerb #ai #agents
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Cerb @cerb.ai · 10/08/2026
Configure AI agent models from any provider in about a minute. #cerb #ai
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Cerb @cerb.ai · 07/08/2026
Give AI agents knowledge, skills, & memory w/ a virtual filesystem & virtual terminal. Agents research like code: searching, filtering, and extracting data w/ token-efficient scripting pipes. Choose the mounted volumes & mix read/write per agent. Use your existing website, skills, & docs. #agents
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Cerb @cerb.ai · 06/08/2026
The scheduler is much easier to use during dev/testing/eval from Docker in Cerb 11.2+. Previously you had to ping the `/cron` endpoint from somewhere else. Now it runs entirely in the browser with real-time metrics. #cerb
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Cerb @cerb.ai · 06/08/2026
A sneak peek at the upcoming AI agent improvements in Cerb 11.2+. This video shows the backend transcript viewer with turns, provider/model/auth, token stats, thinking/reasoning, and tool calls. #cerb #ai #agents
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Cerb @cerb.ai · 17/03/2026
This customizable workflow template adds a button to export a ticket to JSON from its profile page. Useful for feeding conversations into an LLM, testing API integrations with real data, or keeping a self-contained backup of critical support threads.
cerb.ai
Export Ticket to JSON - Cerb
Export tickets to a downloadable JSON file from their profile page.
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Cerb @cerb.ai · 16/03/2026
Cerb 11.1.7 is a maintenance update with 14 improvements, including a new |xml_encode scripting filter, better mail routing wildcard matching, updated LLM models for AWS Bedrock & Anthropic, bug fixes for automations & snippet editors, and two security dependency updates. #cerb #releaseNotes
cerb.ai
11.1.7 - Cerb
Cerb 11.1.7 is a maintenance update released in March 2026 with 14 improvements from community feedback.
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Cerb @cerb.ai · 05/08/2025
The Cerb 11.1.4 update was released with 11 improvements from community feedback, including: ☑️ SMTP auth PLAIN support ☑️ Fixed search query optimization issues ☑️ Improved merging for decimal/currency fields ☑️ Better email handling for HTML secure links & reply subjects #cerb #releaseNotes
cerb.ai
11.1.4 - Cerb
Cerb 11.1.4 is a maintenance update released in August 2025 with 11 improvements from community feedback.
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Cerb @cerb.ai · 02/07/2025
Integrate Cerb with Google Gemini AI models for text generation, classification, and other AI-powered automation tasks. #Cerb #Gemini #AI #LLM
cerb.ai
Gemini - Cerb
Integrate Cerb with Google Gemini AI models for text generation, classification, and other AI-powered automation tasks.
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Cerb @cerb.ai · 01/07/2025
The Cerb 11.1.3 maintenance update was released with 9 improvements from community feedback. New LLM chat command, Google Gemini provider, Docker Model Runner provider, and two minor fixes to toolbar interactions. #cerb #releaseNotes #gemini #docker
cerb.ai
11.1.3 - Cerb
Cerb 11.1.3 is a maintenance update released in June 2025 with 9 improvements from community feedback.
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Cerb @cerb.ai · 18/06/2025
In this quick tutorial, you’ll learn how to bind your own automations directly to toolbars in Cerb, so your time-saving shortcuts are just a click away. Plus, a complete list of toolbar types, where to find them, and how they can boost your productivity. #Cerb #Automation #Productivity #AI
youtube.com
Create toolbar interactions in #Cerb
YouTube video by Cerb
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Cerb @cerb.ai · 17/06/2025
This page provides an example of using interactive sheets to page through a large set of records in a Cerb automation. #cerb #automation
cerb.ai
Page through search results in a sheet - Cerb
Display a sheet of record search results with paging in a worker interaction.
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Cerb @cerb.ai · 17/06/2025
Learn how to export your Cerb worklist data for machine learning projects. In this quick tutorial, we'll show you how to use Cerb's Export KATA feature to create custom JSONL exports perfect for NLP tools like Hugging Face. #Cerb #MachineLearning #HuggingFace #JSONL #NLP #Automation
youtube.com
Export to JSONL for machine learning
YouTube video by Cerb
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Cerb @cerb.ai · 17/06/2025
#YAML should never be written by human hands. In designing KATA, we kept the good parts of YAML and tossed the rest. Text values don't change into random data types, and you never need to escape anything with quotes or slashes. Tag a key with one or more annotations to set the type of its value.
youtu.be
KATA avoids YAML's pitfalls
YouTube video by Cerb
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Cerb @cerb.ai · 16/06/2025
Integrate with the Pinecone API from Cerb automations for text embeddings, inference, and high-volume, multi-tenant vector databases. Index your docs and FAQs to add knowledge to AI agents. #cerb #pinecone #agents #automation
cerb.ai
Pinecone - Cerb
A step-by-step guide for integrating Cerb and Pinecone.
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Cerb @cerb.ai · 12/06/2025
Create a Telegram bot and integrate with its text, voice, and video messaging APIs from Cerb automations. Register a bot webhook with a Cerb automation and build your an automated assistant that can respond to text and voice messages from the Telegram mobile app. #cerb #telegram #automation #agents
cerb.ai
Telegram - Cerb
A step-by-step guide for integrating Cerb and Telegram.
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Cerb @cerb.ai · 11/06/2025
Use the `|qp_encode` filter and `email.parse:` command to parse email messages from automations. This is useful in AI agents and interactions (e.g. contact forms) to instantly create new tickets as if they were received in a mailbox.
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Cerb @cerb.ai · 10/06/2025
Integrate with the Linkup web search API from Cerb automations. Add real-time knowledge to AI agents. #cerb #linkup #integration #automation
cerb.ai
Linkup - Cerb
A step-by-step guide for integrating Cerb and Linkup.
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Cerb @cerb.ai · 09/06/2025
Send and receive email in Cerb using a Microsoft Exchange Online mailbox with modern XOAUTH authentication. #cerb #office365 #exchange #email
cerb.ai
Authenticate an Office365 mailbox using XOAUTH2 - Cerb
This page provides a comprehensive guide on how to authenticate an Office365 mailbox using XOAUTH2 in Cerb.
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Cerb @cerb.ai · 06/06/2025
Need to quickly take action for a team member in Cerb without dictating directions on a Zoom call? Use Impersonate Mode as an admin to view the platform from their perspective -- perfect for troubleshooting, setup, and training. #Cerb #CustomerService #Helpdesk
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Cerb @cerb.ai · 05/06/2025
Integrate with the Salesforce API from Cerb automations. Sync leads, contacts, and accounts data. Salesforce logins can also be used for worker single sign-on (SSO). #cerb #salesforce #sso #automation
cerb.ai
Salesforce - Cerb
A step-by-step guide for integrating Cerb and Salesforce.
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Cerb @cerb.ai · 05/06/2025
For two decades we've been building a platform for this moment. AI agents can generate search queries and automated workflows using Cerb's browser-based scripting language KATA. Users describe the data they want in natural language and search results pop up. #cerb #claude #ai #agents #tools #crm
youtu.be
AI agent searches CRM records in natural language with #Cerb and #Claude
YouTube video by Cerb
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Cerb @cerb.ai · 04/06/2025
AI agents can generate graph search queries using Cerb's filtering language. Users describe the data they want in natural language and a search popup opens filtered by the generated query. It adapts in real-time to your own custom fields and record types. #cerb #claude #agents #tools #crm
cerb.ai
Search agent - Cerb
Search for records in Cerb's graph using natural language queries.
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Cerb @cerb.ai · 03/06/2025
Integrate with semantic search and business data APIs from Exa in Cerb automations. #cerb #exa #integration #automation
cerb.ai
Exa - Cerb
A step-by-step guide for integrating Cerb and Exa.
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Cerb @cerb.ai · 03/06/2025
Learn how to securely connect your Microsoft 365 mailbox to Cerb using XOAuth2 authentication. This step-by-step tutorial covers everything from setting up your app registration in Entra Admin Center to configuring IMAP settings in Cerb. #Microsoft365 #Cerb #OAuth2 #XOAuth2 #Email
youtube.com
Connect a Microsoft 365 mailbox with XOAUTH2 & IMAP
YouTube video by Cerb
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Cerb @cerb.ai · 02/06/2025
Efficiently process an uploaded CSV file using a worker interaction in Cerb. This automation reads and processes the file in chunks to avoid memory and timeout issues. We include examples for creating tasks and sending email in bulk. #cerb #automation #workflows
cerb.ai
Process an uploaded CSV file - Cerb
This automation reads and processes an uploaded CSV file in chunks to avoid memory and timeout issues.
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Cerb @cerb.ai · 29/05/2025
Use the `|qp_encode` filter in automation scripting to encode a message using the quoted-printable format. This is particularly useful when creating email messages from an interaction or AI agent that contain emoji. Combine this w/ email.parse to create tickets from AI agents & contact forms.
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Cerb @cerb.ai · 28/05/2025
In this guide we'll use the Stable Diffusion API to generate profile images for workers, groups, roles, etc. This includes a sample Workflow that previews multiple samples from a text prompt. #cerb #StableDiffusion #ai
cerb.ai
Create profile images with Stable Diffusion - Cerb
This webpage provides a comprehensive guide on using Stable Diffusion to create profile images within Cerb, requiring version 10.4.2 or later.
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Cerb @cerb.ai · 27/05/2025
Tip: On any worklist in Cerb you can click on the "Subtotals" icon to quickly open the sidebar and add multiple filters. Here we'll stack filters for status, group, and organization. Remove the last filter by pressing the dash (-) key, or click "x" on a specific filter to remove it. #Helpdesk #CRM
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Cerb @cerb.ai · 27/05/2025
Integrate with the Hugging Face API from Cerb automations. Access models, datasets, and spaces on hosted and serverless endpoints. Use open source Hugging Face models for AI agents with the llm.agent command. #cerb #huggingface #ai #automation
cerb.ai
Hugging Face - Cerb
A step-by-step guide for integrating Cerb and Hugging Face.
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Cerb @cerb.ai · 23/05/2025
You can use the "Mail Import" feature in Setup to import raw messages from another email app like Gmail. You can also use it to test inbound email routing without having to send live email. #cerb #email #helpdesk
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Cerb @cerb.ai · 23/05/2025
Integrate with the Tavily web search and text extraction API in Cerb automations. Add real-time knowledge to AI agents and LLM tools. #cerb #tavily #agents #automation
cerb.ai
Tavily - Cerb
A step-by-step guide for integrating Cerb and Tavily.
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Cerb @cerb.ai · 22/05/2025
Parse VObject attachments using the file.read command and `vobject_parse()` function in Cerb automations. This page provides an example of parsing an iCal event invitation and returns it as a JSON object, such as extracting the event details like summary, organizer, and start date.
cerb.ai
Parse VObject attachments - Cerb
Use `file.read:` and `vobject_parse()` to parse the content of VObject attachments.
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Cerb @cerb.ai · 21/05/2025
Integrate with Stability AI's image generation models from Cerb automations. #cerb #StableDiffusion #ai #automation
cerb.ai
Stability.ai - Cerb
A step-by-step guide for integrating Cerb and Stability.ai.
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Cerb @cerb.ai · 20/05/2025
Integrate with the DeepL translations API from Cerb automations. Automatically translate inbound and outbound email messages. #cerb #deepl #translations #automation
cerb.ai
DeepL - Cerb
A step-by-step guide for integrating Cerb and DeepL.
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Cerb @cerb.ai · 19/05/2025
Integrate with the GitHub API from Cerb automations. Search and create project issues, manage projects, and more. #cerb #github #integrations #automation
cerb.ai
GitHub - Cerb
A step-by-step guide for integrating Cerb and GitHub.
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Cerb @cerb.ai · 16/05/2025
Integrate with Bluesky (or any AT Protocol instance) from Cerb automations. Fetch your timeline, automate posts, or perform any other action using their full API. #cerb #bluesky #integrations
cerb.ai
Bluesky - Cerb
A step-by-step guide for integrating Cerb and Bluesky.
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Cerb @cerb.ai · 15/05/2025
In this guide we'll create an AI agent that updates contact fields on CRM organization records by browsing their website. This is multilingual and can use reasoning. It uses built-in Cerb features but can be upgraded using Crawl4AI to handle advanced layouts. #ai #agents #cerb #anthropic
cerb.ai
Update organization contact fields from their website - Cerb
Find and update organization contact fields from their website using Anthropic Claude.
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Cerb @cerb.ai · 14/05/2025
Use the `llm.agent:` automation command to summarize long ticket conversations in a single paragraph. This allows new workers to quickly join the conversation without reading the entire history. A good first step when creating text embeddings for semantic search and RAG. #cerb #ai #agents #anthropic
cerb.ai
Summarize a ticket conversation - Cerb
Summarize long ticket conversations into a single detailed paragraph for quick worker reference.
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Cerb @cerb.ai · 13/05/2025
Integrate with Notion collaborative notebooks from Cerb automations. #cerb #notion #integration #automation
cerb.ai
Notion - Cerb
A step-by-step guide for integrating Cerb and Notion.
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Cerb @cerb.ai · 12/05/2025
Compare values using boolean logic groups (and, or, not) in automations scripting. #cerb #automations
cerb.ai
Compare values using boolean logic - Cerb
Compare values using boolean logic groups with `and`, `or`, and `not`.
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Cerb @cerb.ai · 09/05/2025
This page demonstrates how to use the `|map` modifier with arrow functions in automation scripting to transform array values. The example applies mathematical operations and transformations to lists of numbers. #cerb #automation
cerb.ai
Map array values - Cerb
Use the `|map` modifier with arrow functions to transform array values.
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Cerb @cerb.ai · 08/05/2025
This page provides an example of reporting a ticket as spam using automations in Cerb. #cerb #automation
cerb.ai
Report a ticket as spam - Cerb
Report a ticket as spam with automations.
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