In-N-Out Burger owner & CEO Lynsi Snyder-Ellingson says they will never use mobile ordering or delivery apps. Part of what makes the In-N-Out experience so special is the interaction and the customer service that we're able to give. The smile, the greeting
cbsnews.com
In-N-Out owner says "no" to mobile order apps, it's about the "smiles, freshness"
Lynsi Snyder-Ellingson continued to say mobile ordering will take a piece of the warm personal interaction away, "and there is also the freshness factor …"