iiinova — where your digital self keeps evolving

Care Opinion Australia @careopinionau.bsky.social · 02/04/2026

The Care Opinion Australia team will be taking a short break from 5pm (AEST) on Thursday, 2nd April. Returning to office 9am (AEST) Tuesday 7th April. We wish you a safe and happy Easter long weekend. You can still share your story over the long weekend at: www.careopinion.org.au/tellyourstory

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Care Opinion Australia @careopinionau.bsky.social · 15/03/2026

Celebrating 10 Years of Patient Voice in WA. Western Australia has spent the past decade strengthening how the health system listens. Care Opinion Australia is pleased to invite senior health leaders to a forum on 21 April 2026 reflecting on 10 Years of of Care Opinion across WA’s public hospitals.

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Care Opinion Australia @careopinionau.bsky.social · 19/02/2026

Sometimes it’s one person who makes all the difference. A patient recently shared how Sandra from South Eastern Sydney Local Health District made their experience that much better, and even took the time to call us to tell us about it. Read the full story: www.careopinion.org.au/104342

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Care Opinion Australia @careopinionau.bsky.social · 04/02/2026

“Unfailingly professional, competent and empathetic.” shorturl.at/Ewc9f That’s how one person described their cancer care at Prince of Wales Hospital via @CareOpinionAU. On #WorldCancerDay, we reflect on stories like these. Where real care makes all the difference. #CancerCare #PatientVoice

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Care Opinion Australia @careopinionau.bsky.social · 03/02/2026

Thank you Fraser for your kind words, and for the opportunity to share two blogs. Authored by our very own Ellen McGovern-Greco, these blogs are a natural addition to the UK site's collection of thoughtful, leading work on patient feedback, person-centred care and relational practice.

careopinion.org.uk

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Reposted by Care Opinion Australia

Fraser Gilmore @fraserg.bsky.social · 02/02/2026

We’ve just shared a wonderful new guest blog by Ellen McGovern-Greco from @careopinionau.bsky.social, that brings a thoughtful philosophical lens to truth, belief and the human experience behind patient stories. It is a gentle but powerful read. www.careopinion.org.uk/blogposts/13...

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Care Opinion Australia @careopinionau.bsky.social · 30/01/2026

Have you ever seen change happen because of your feedback? Check out this masterclass in responding with empathy, accountability and action. Resulting in changes for this author and their community! www.careopinion.org.au/100219

Text in a pink, rounded edged square that says:

A masterclass in responding empathetically with purpose and action
Acknowledge and apologise: Your wait times are really dreadful, and I agree that this is not acceptable. Please accept my sincere apologies...

Taking action: Your Care Opinion message, along with the others that said similar messages has driven us to pull all the data...

Results and an update! We have reviewed our process on this waiting room/triage journey, and updated it to reflect the new ED space and realigned how we provide this part of the patients journey, this includes staff keeping a close eye on the waiting room space throughout the day.

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Reposted by Care Opinion Australia

Care Opinion @careopinion.org.uk · 23/10/2025

How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social

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Reposted by Care Opinion Australia

Care Opinion @careopinion.org.uk · 23/10/2025

💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25

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Care Opinion Australia @careopinionau.bsky.social · 19/09/2025

This week Care Opinion had the pleasure of presenting our Real Stories, Real Care event at Parliament House. It was an honour to be joined by so many MPs to share our vision for the future; where we listen to patients and their families, and together their voices help shape care for everyone.

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Care Opinion Australia @careopinionau.bsky.social · 31/07/2025

Can we find "the perfect midwife", Kylie? Check out this beautiful story shared about Kylie the travelling midwife, who at the time in 2023, was at Esperance Health Campus as this author had an emergency caesarean section birth. www.careopinion.org.au/102012 #midwife #birth #patientfeedback

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Care Opinion Australia @careopinionau.bsky.social · 31/07/2025

This week Care Opinion Australia's National Manager Rebecca Somerville presented "Through both lenses” at #QAMH2025 sharing how lived experience & honest feedback drive real change in mental health care. Challenging us to listen beyond facts & respond with compassion. #MentalHealth #PatientFeedback

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Reposted by Care Opinion Australia

Fraser Gilmore @fraserg.bsky.social · 28/07/2025

NHS England says that by 2026, patient feedback should reach clinicians + drive change. At @careopinion.org.uk , we’ve been making that happen for 20 years. Curious how it works? Read my new blog: 👇 www.careopinion.org.uk/blogposts/12... #CareOpinion #NHS #PatientFeedback #HealthCare

careopinion.org.uk

Listening, learning, improving – How Care Opinion supports NHS England's 10 Year vision

Update from Care Opinion

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Care Opinion Australia @careopinionau.bsky.social · 09/05/2025

“Advocacy starts with us.” Rachael Burns, Founder, Integrity Initiative—a grassroots movement for mental health reform through lived experience—shares her powerful blog on Care Opinion AU 💬 Blog: www.careopinion.org.au/blogposts/13... Website: integrityinitiative.weebly.com #MentalHealth

careopinion.org.au

Integrity Initiative: Why Mental Health Advocacy Starts with Knowing Your Rights

Update from Care Opinion Australia

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Care Opinion Australia @careopinionau.bsky.social · 30/04/2025

Lovely catch up with some of the Care Opinion UK team - always a joy to connect across hemispheres! 🌍 Sharing updates, congratulations, and all the latest from Care Opinion AU and UK. Thanks for making the time @fraserg.bsky.social, @jamesfm55.bsky.social and Sarah. Valuable conversation as always!

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Care Opinion Australia @careopinionau.bsky.social · 30/04/2025

#PatientExperienceWeek is here! Our Gratitude Wall is already filling up with heartfelt messages. We’ve been moved by the early contributions highlighting the power of kindness, care, and connection in the Australian healthcare system. Now, we’d love to hear from you. #PXW2025 #HumanExperienceWeek

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Care Opinion Australia @careopinionau.bsky.social · 24/04/2025

Yesterday morning some of the Care Opinion Australia team were delighted to catch up again with some of the @careopinioncanada.bsky.social team! We had a ball (if you can't tell!) - building our relationships and sharing relational feedback wisdom together!

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Care Opinion Australia @careopinionau.bsky.social · 17/04/2025

The Care Opinion Australia team will be taking a short break from 5pm Thursday 17th April, returning to the office at 9am Tuesday 22nd April. We wish you a safe and happy long weekend! 🐣🌼 During this time, you can still share your story by visiting: www.careopinion.org.au/tellyourstory

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Care Opinion Australia @careopinionau.bsky.social · 16/04/2025

We are building a Gratitude Wall for Patient Experience Week - and we’d love your help! Add a note about something you’re grateful for in Australian healthcare. It could be a kind word, a small gesture, or a moment that made a big difference. Gratitude Wall: www.canva.com/design/DAGiz... #PXW25

canva.com

Amazingly Simple Graphic Design Software – Canva

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Care Opinion Australia @careopinionau.bsky.social · 28/03/2025

“This was the calmest hospital visit my son has ever had.” 💛 A parent shares how staff supported their autistic son during a 3:30am emergency visit for croup—by listening, adapting, empowering and importantly allowing the parent to guide care. Read the story 👉 www.careopinion.org.au/100145

careopinion.org.au

Children’s Ward Positive Feedback

On Saturday morning at 3:30am I rushed my 4 year old son to emergency with a bad case of croup. From start to finish all staff were extremely helpful. Once we arrived I gave my details and explained m...

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Care Opinion Australia @careopinionau.bsky.social · 20/03/2025

We’re thrilled to share that Care Opinion Australia, in partnership with Alpine Health, has submitted a project for the 2025 Value-Based Health Care (VBHC) Awards! Explore our submission, "Seeing the Person Behind the Data," here: shorturl.at/FkmDS

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Care Opinion Australia @careopinionau.bsky.social · 14/03/2025

Curious about how to share your experience with Care Opinion? This short video walks you through the process of sharing your story via a web browser. It’s simple and easy to provide feedback on health, community, or aged care services. 📽 Watch now: www.youtube.com/watch?v=psQ6...

youtube.com

How to tell your story on Care Opinion

YouTube video by Care Opinion Australia

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Care Opinion Australia @careopinionau.bsky.social · 04/03/2025

The Care Opinion Australia office is currently preparing for cyclone Alfred to make landfall. We anticipate that there may be some network outages due to the impacts of the cyclone and therefore there may be delays in processing some stories and replying to emails / calls.

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Care Opinion Australia @careopinionau.bsky.social · 27/02/2025

Recently, our team had our first official meeting with our Canadian counterparts at @careopinioncanada.bsky.social! It was fantastic to connect, learn more about their team, and explore how we can support and learn from each other. Exciting times ahead for Care Opinion on both sides of the globe!

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Care Opinion Australia @careopinionau.bsky.social · 24/02/2025

Our internal emailing system is undergoing upgrades and while this is occurring there may be some disruption to our team's ability to send emails. While the website is unaffected but please be aware there may be a slight publication delay. Thank you for your patience and understanding at this time.

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Care Opinion Australia @careopinionau.bsky.social · 13/02/2025

Our first post on Bluesky! Know a mum navigating a tough breastfeeding journey? 💕 The Breastfeeding Centre of WA has been a "safe place to land" for many, offering expert support & care. 🌟 Read this mum’s powerful story: www.careopinion.org.au/99345 #BreastfeedingSupport #WAHealth

careopinion.org.au

A safe place to land throughout a complex feeding journey

My daughter and I have been supported to varying degrees for the past 9+ months by the Breast Feeding Centre (BFC) of WA. While pregnant, I was gently and regularly cautioned on the difficulty of brea...

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