iiinova — where your digital self keeps evolving

It's possible that "Copilot as a super app" is the future but they need to solve/accelerate the development of federated connectors to make that practical. That's still one of the biggest gaps between Copilot and Claude/ChatGPT.

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Ben Schorr @bschorr.bsky.social · 5h

A simple pleasure: Finding a shop that sells York Peppermint Patties at SEATAC.

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Ben Schorr @bschorr.bsky.social · 8h

5 Books Every Leader Should Read Before Implementing Change buff.ly/D8lca8q I think this is a good list of helpful books, but I also recognize that it's unlikely we can persuade leaders to stop change until they've read 5 books. What's your favorite book on leadership or managing through change?

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Ben Schorr @bschorr.bsky.social · 10h

5 AI Delusions That Could Derail Your Business buff.ly/wJaUhiJ Some good insights here. With #2 I think there are temptations for management to run their teams leaner & leaner due to AI, but that often results in your people just getting burnt out and processes becoming less resilient.

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Ben Schorr @bschorr.bsky.social · 12h

One takeaway from ChatGPT moving from custom GPTs to plugins, you lose saved starter prompts. There are certain prompts I run often with my custom GPTs; I could just click the button to launch them. Now I don't have those anymore & I have to find a way to save/access those prompts when I need them.

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Ben Schorr @bschorr.bsky.social · 13h

I Quit OpenAI Because Its Culture Is Broken buff.ly/nVH2c8l I doubt this is unique to OpenAI. Capitalism rewards speed to market more than safety.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

#Copilot Notebooks are supposed to constrain their responses to info in the uploaded references. However, they will also answer based on the AI's training data. If you need to mitigate that, add a custom instruction to the Notebook, telling it to ONLY to answer based on info in the references.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

But I would not expect that we're close to having a good experience for customers with larger baskets of groceries, who would probably still benefit from having an experienced checker handling their order.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

The idea of using self-checkout as a quick way for people with small baskets to get out of the store, especially during busy times, makes sense.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

Additionally, I would have anticipated that some percentage of my customers would not view it favorably, either correctly identifying that we're shifting some of the work to them, or a concern that we're using self-checkout to reduce headcount in a way that negatively affects the people.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

Self-Checkout Was Supposed to Cut Costs. Instead, It Created a Problem Retailers Didn't Anticipate buff.ly/uUY0fDU It's hard to believe they didn't anticipate that problem since it seems obviously to be one of the top three risks I would have identified were I considering the proposal.

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Ben Schorr @bschorr.bsky.social · 03/10/2026

One thing I'm impressed with with #Copilot is that it's doing a better job of correctly utilizing styles when it drafts content in #Word. That's something some of the other AIs like Claude or ChatGPT still seem to struggle with.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

I saw a surprisingly accurate headshot on a panel announcement. The panel is about cybersecurity issues in legal tech, and the expert's pic made them appear a little tired & sad, but still trying to smile. I thought, "That tracks. That's probably what it's like in cybersecurity these days."

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Ben Schorr @bschorr.bsky.social · 02/10/2026

Be sure they feel heard and valued maybe more than ever.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

While we're rushing to deploy this new technology and redesign workflows, it's easier than ever to make our people feel like maybe they don't count anymore. So, I want to encourage you to really lean into connecting with your people and making sure they're involved at every step of the way.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

Why Have People Historically Quit Their Jobs? The Real Reason Comes Down to 4 Words buff.ly/KzT4UQl I want to underscore this in the AI era.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

As a result, I'm seeing more awkward sentences, incorrect capitalization, and things like that, where the voice to text didn't exactly get what I intended. So, I'm reminding myself to do a better job of proofreading before I save or send.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

Because of some pain in my hand, I've been using dictation software more to do voice-to-text, in an effort to reduce my typing. I'm enjoying it, but I'm discovering that I'm becoming a little too dependent on it and have stopped being as careful with proofreading and editing.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

I'm not especially interested in buying prospect lists anyway, but I'm certainly not going to do it from a sketchy, fly-by-night group using throwaway email accounts. If your business is real, get a domain.

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Ben Schorr @bschorr.bsky.social · 02/10/2026

That assumes people even want to take that action. But yes, that's the next problem.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

...cases. Perhaps that will finally get people's attention to stop taking shortcuts and to always, always, review the output of an AI before you show it to a client or the court. #ethics #AI

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Ben Schorr @bschorr.bsky.social · 01/10/2026

Growing Fines Haven't Stopped Lawyers from Filing AI-Fabricated Citations | law.com buff.ly/g31rdsR I have to agree. Clearly the fines aren't sufficient, and the courts need to start stepping up the sanctions to include more suspensions and maybe even disbarment in extreme or repeated...

law.com

Law.com | The Premier Source for Global Legal News & Analysis

Law.com delivers news, insights and resources that allow legal professionals to anticipate opportunities, adapt to change, and prepare for future success.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

My preference is usually for a more focused effort, such as a Prompt-a-thon, which encourages people to participate in more of a guided workshop to get them using the tool, which hopefully leaves them feeling a little more excited and confident that they could use it in their work.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

But I wonder if a requirement like that would be a little hard to enforce and might cause people to resent the tool just a bit?

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Ben Schorr @bschorr.bsky.social · 01/10/2026

"Everybody's going to use ChatGPT for at least 15 or 20 minutes a day, starting now." ― Ernie the attorney on getting law firms to adopt AI, Heard on The 80/20 Principle That's certainly an interesting approach to driving adoption, requiring everybody to use the tool, even for personal purposes.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

It's reassuring that Claude stops so often to ask for permission to use tools like Microsoft 365, but at the same time, those are little speed bumps that sometimes make Copilot feel more efficient.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

AI detecting medical problems before they become a problem is only half the battle. Then we have to get the patient to actually take action to avoid the problems. If detecting the problem was sufficient, we wouldn't have any smokers.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

At least in the short term, some of the jobs we thought were vulnerable to AI displacement have actually grown. We'll see if that trend holds up over the medium to long term, but for now it's reassuring.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

"AI does not just displace these workers. It makes them more productive and it can actually increase the demand for their services." ― Alex Domash on AI and vulnerable professional jobs, Heard on Economist Podcasts

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Ben Schorr @bschorr.bsky.social · 01/10/2026

So upgrading to Copilot Premium is a fairly light lift. Plus, Copilot has a really good story when it comes to Rule 1.6, Confidentiality, for Law Firms. That makes the persistent governance issue a bit easier to work with.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

"It's the lowest barrier and your firm is already paying a lot of money to Microsoft as opposed to going and purchasing another product." ― Why law firms choose Copilot, Heard on Legaltech Week Just having Microsoft 365 gets you a Copilot Basic license.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

"Immigrants are consumers as well as producers." ― Tara Watson on immigrants' impact on jobs and the economy Whatever your feelings about migrants, removing a large number of people from our economy, and making people afraid to go out, has consequences for shops, restaurants, gas stations...

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Ben Schorr @bschorr.bsky.social · 01/10/2026

You'll never get everybody to agree to that. And ultimately, there's a lot of capitalism happening here where there's just so much money to be made that nobody's willing to stop building dinosaurs. Even though they might eventually eat us.

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Ben Schorr @bschorr.bsky.social · 01/10/2026

The AI Industry Has a Jurassic Park Problem buff.ly/DrmBlgU Basically, yes. And the idea that other companies or other countries will build it even if our primary companies decide to slow down or stop is also true. It's why the notion of any kind of pause is likely to fail.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

Your #iPhone just got a hidden anti-scam upgrade in iOS 27: How to enable it - ZDNET buff.ly/7nRJxph Have to hope that not only do people enable it, but also that they take it seriously. Too many users click right past security warnings and into trouble. #cybersecurity

buff.ly

Your iPhone just got a hidden anti-scam upgrade in iOS 27: How to enable it - ZDNET

New with iOS 27 (and iPadOS 27) is a setting called Impersonation Risk Detection that aims to warn you of suspicious activity that could trap you in a scam.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

The obvious gap, of course, is that they are entirely dependent on other firms to train their partners, since they have no farm system of junior associates working their way up to partner. They're going to be entirely dependent on poaching junior partners from other firms.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

If you're using Copilot for work, make sure you're signed in with your Microsoft 365 for work account, and not your Microsoft 365 for home account. The privacy, permissions, and capabilities are quite different, and in many scenarios, very important. #Microsoft365

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Ben Schorr @bschorr.bsky.social · 30/09/2026

The rebranding of Microsoft 365 #Copilot into just Microsoft Copilot and the related combining of the consumer and enterprise experiences makes it that much more important to ensure that you are signed in with the correct account when you use Copilot.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

It's possible, but it feels like this is the problem that predates AI. Facebook's software has always been kind of creaky, especially in scenarios like very busy conversations.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

Obviously being on the "Do not call" list does not prevent me from getting half a dozen spam texts every week.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

How is Facebook's software this bad? You can't properly track long discussions. Invite links to private groups fail routinely. This isn't some vibe-coded, overnight thing. They've got teams of professional software developers. Is it really that hard?

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Ben Schorr @bschorr.bsky.social · 30/09/2026

Given that Copilot Basic is included with Microsoft 365, I suppose it shouldn't be much of a surprise. And I guess the number of requests I get for Copilot training for firms reinforces how many firms are giving it a try.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

"It wasn't Harvey, it wasn't CoCounsel, it wasn't Legora for the most part." ― Bob Ambrogi on legal professionals' AI platform usage To my mild surprise, #Copilot is actually the most commonly cited AI tool law firms are using.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

"Most of our growth in the labor force is now coming from the immigrant population." ― Dr. Tara Watson on immigrants and U.S. labor-force growth Whatever your feelings about it politically, immigration is an economics story, and our current approach is adding new economic challenges.

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Ben Schorr @bschorr.bsky.social · 30/09/2026

I know. But they didn't ask me. 😂

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Ben Schorr @bschorr.bsky.social · 29/09/2026

Something to be aware of from a #governance standpoint - it will be easier for your users to share files in #Teams chats with people outside your firm. If you don't want that, you'll have to change a setting to leave it turned off by default. buff.ly/VYibzX4

buff.ly

Microsoft Teams: File sharing enabled by default in external (federated) chats

Service: Microsoft Teams. Category: Plan for Change. Major Change. Microsoft Teams will enable file sharing by default in external (federated) chats starting la

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Ben Schorr @bschorr.bsky.social · 29/09/2026

But it still means that firms are starting to have to think about how to be efficient with their token use.

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Ben Schorr @bschorr.bsky.social · 29/09/2026

With a few exceptions, most of them are being billed by usage now, which means at the end of the month you could get an unpredictable bill. Now that bill is usually still relatively small and of course it's worth it to pay $20 to get $200 worth of work out of it.

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