iiinova — where your digital self keeps evolving

Blair Pleasant @blairplez.bsky.social · 13/03/2025

Tell Chuck to vote NO on the GOP spending bill - it's the only way we can fight.

Bob Cesca @bobcesca.bsky.social · 13/03/2025

Reposted by Blair Pleasant

Weak. Weak. Weak. Look, my history as a defender of the Democratic Party is well known. But enough is enough. Schumer needs to step down. We need a war-time Senate leader who intends to fight fire, not Sen. George McFly (D-NY).

1411521

Blair Pleasant @blairplez.bsky.social · 13/03/2025

I'm loving this - it highlights the importance of #CCaaS and #UCaaS integration and what I call the "Collaborative Contact Center" - Zoom & Microsoft Teams Unite with a New Contact Center Integration. #CX #CCTR www.cxtoday.com/contact-cent...

cxtoday.com

Zoom & Microsoft Teams Unite with a New Contact Center Integration

CX Today covers Contact Center news including CCaaS, Enterprise, UCaaS and more.

040

Blair Pleasant @blairplez.bsky.social · 12/03/2025

Re-post, post on other social media, and spread this around.

230

Blair Pleasant @blairplez.bsky.social · 12/03/2025

What are they thinking? VOTE NO on Cloture!

Blair Pleasant @blairplez.bsky.social · 12/03/2025

#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ

Blair Pleasant @blairplez.bsky.social · 08/03/2025

This was the plan all along - DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers. Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce. www.wired.com/story/gsai-c...

wired.com

DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers

Elon Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce.

Blair Pleasant @blairplez.bsky.social · 07/03/2025

Et tu, Salesforce? Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance. www.techrepublic.com/article/sale...

techrepublic.com

110

Blair Pleasant @blairplez.bsky.social · 01/03/2025

Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.

040

Blair Pleasant @blairplez.bsky.social · 27/02/2025

Does anyone here still subscribe to WaPo? I don't see much of a future for them.

410

Reposted by Blair Pleasant

Stand Up America @standupamerica.com · 14/02/2025

Trump and House Republicans are trying to sneak through a dangerous bill that would block millions of American citizens from registering to vote...

56435518

Reposted by Blair Pleasant

Jenn @jennburrill.bsky.social · 15/02/2025

Hell of a time to kill the Epidemic Intelligence Service. This measles outbreak has already spread across the New Mexico border into Hobbs

houstonchronicle.com

West Texas measles outbreak doubles to 48 cases in four counties

Most of the measles cases are still among school-aged children in Gaines County, Texas health officials said Friday.

1027077

The Novartis breast cancer awareness ad was awesome - I had no idea where it was going, and then - bam! Powerful and important message. Kudos.

120

@lynnemccartney.bsky.social - so are you related (and are you totally tired of being asked that?). My #1 bucket list item is to meet him and thank him. Nice to "meet" another Beatles fan here.

000

I have to admit, the OpenAI ChatGPT ad was actually innovative and well done.

000

Blair Pleasant @blairplez.bsky.social · 05/02/2025

Even better than watching the ads on the Super Bowl - a Paul McCartney sighting :)

050

We are truly in a bizarro world.

I need to clarify my previous post - To my fellow industry analysts - despite our disgust with Musk, are you still posting on X because it's an important platform for your business? I'm so torn.

330

#ZohoDay25 #Zoho is evolving from being a product company to a domain-specific platform company. Domain-specific app platform = domain specific app features plus customization tools. #CRM #CX

020

To my fellow industry analysts who are now on Bluesky - are you still posting on "the other social media site" because it's an important platform for your business? I'm so torn.

220

Zoho Corporation Announces Zia Agents; AI Platform Supporting Autonomous Agents Across Organisation's Broad Portfolio

For anyone in the #CX and #ucoms space, I'll be covering the #Zoho analyst conference this week - starting with a big #AI announcement - Zoho Corporation Announces Zia Agents; AI Platform Supporting Autonomous Agents Across Organization's Broad Portfolio www.zoho.com/news/zia-age...

zoho.com

Blair Pleasant @blairplez.bsky.social · 28/01/2025

In case you have time to make a phone call

Blair Pleasant @blairplez.bsky.social · 12/01/2025

Salesforce? I can't believe Benioff caved like that.

110

Blair Pleasant @blairplez.bsky.social · 19/12/2024

For those still on X, can we tag everything with #PresidentMusk and see what happens?

120

Blair Pleasant @blairplez.bsky.social · 18/12/2024

Companies that mandate RTO see slower workforce growth. RTO mandates led to "significant declines in employees’ ratings of overall job satisfaction, work-life balance, and corporate culture — and did not translate into improvements in financial performance." www.washingtonpost.com/business/202...

washingtonpost.com

Companies that mandate RTO see slower workforce growth, studies show

Firms that have mandated RTO since July 2022 have experienced slower workforce growth than companies that allow flexible work, analysis from Revelio Labs shows.

000

Blair Pleasant @blairplez.bsky.social · 17/12/2024

I just figured out part of X's business model - based on everything it knows about us, show us ads that are diametrically opposed to our beliefs, and then charge us to get rid of the ads. Brilliant!

Blair Pleasant @blairplez.bsky.social · 17/12/2024

Here's part 2 of the BCStrategies 2024 wrap up. #AI #CX #ucoms #UCaaS #CCaaS www.linkedin.com/posts/bcstra...

bcstrategies.com

BCStrategies

000

Blair Pleasant @blairplez.bsky.social · 17/12/2024

This just doesn't seem physically or mentally healthy. Any thoughts on this? ‘Work hard. Do not play hard’: Inside tech’s new hardcore grind culture. sfstandard.com/2024/12/16/s...

sfstandard.com

Inside San Francisco’s 90-hour tech work week grind culture

Among a new breed of startup founders, “burnout” isn’t part of the vocabulary.

520

Blair Pleasant @blairplez.bsky.social · 09/12/2024

Interesting to see what #AI companies are doing to get the power they need. Hopefully there won't be any catastrophes, but I'm not holding my breath. www.npr.org/2024/12/09/n...

npr.org

Artificial Intelligence wants to go nuclear. Will it work?

The nuclear industry and big tech companies think they can solve each other's problems, but critics are skeptical the marriage can last.