By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Businesses *suck* at documenting their processes. Customer-facing chatbots *also* suck. They either can't solve your problem, or, when they seem to solve your problem, the "solution" goes nowhere. 30/ 416518
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Suresh recounts his sole positive customer service chatbot experience: a Mitsubishi chatbot with a natural sounding, responsive voice politely took all the details of an automotive failure and promised him a callback. 31/ 11026
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026That callback never came, but Suresh is certain that Mitsubishi has logged this as a chatbot success story, even though the experience convinced him *not* to buy a Mitsubishi car. 32/ 11477
