By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Chatbots don't help. The internally facing chatbot that's supposed to help employees figure out how to navigate the business sucks because it is only as good as its training date - the business's documentation of its own processes. 29/ 11387
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Businesses *suck* at documenting their processes. Customer-facing chatbots *also* suck. They either can't solve your problem, or, when they seem to solve your problem, the "solution" goes nowhere. 30/ 416518
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Suresh recounts his sole positive customer service chatbot experience: a Mitsubishi chatbot with a natural sounding, responsive voice politely took all the details of an automotive failure and promised him a callback. 31/ 11026
sebathue @sebathue.bsky.social · 05/08/2026Oh heck yeah. I've recently had an issue with an Agoda booking. The only customer support available was a chatbot who repeatedly insisted in providing a solution that had _nothing_ to do with our issue. Took a while to escalate to an actual human. 122
Dale (aka Lichtenbergian) @thatdale.bsky.social · 05/08/2026I give bots one chance to be helpful, and then I just repeat "You are not helping me" until it turns me over to a human. It seems to work consistently. 1235
