By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Suresh recounts his sole positive customer service chatbot experience: a Mitsubishi chatbot with a natural sounding, responsive voice politely took all the details of an automotive failure and promised him a callback. 31/ 11026
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026That callback never came, but Suresh is certain that Mitsubishi has logged this as a chatbot success story, even though the experience convinced him *not* to buy a Mitsubishi car. 32/ 11477
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 01/08/2026Suresh and his team at Hermit Tech now have a policy of not even asking about ongoing AI projects. They've learned that by the time an AI project has begun, no one will discuss it honestly until it reaches a crisis point. 33/ 114118
