By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026That's where the "National Customer Rage Survey" comes in. It's been surveying a panel of 1,000 representative consumers every three years for a decade, continuing a research project that started in 1976. 6/ 1645
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026The survey measures respondents' attitudes towards the businesses they deal with, and as of 2025, it's fair to say, customers are *pissed*: customercaremc.com/2025-nationa... 7/customercaremc.com2025 National Customer Rage Study - Customer Care Measurement & ConsultingThe Marketplace Meltdown: Navigating Rage, Uncivility, And The New Frontlines of Business-To-Customer Conflict Twenty-two years ago, we set out to replicate a dusty 1976 White House study on customer ... 27112
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026We're experiencing more problems with the products and services we use. Those problems are more severe, they make us angrier, and they produce lingering stress. More and more, we are seeking revenge on the businesses that piss us off. 8/ 18710
