The survey measures respondents' attitudes towards the businesses they deal with, and as of 2025, it's fair to say, customers are *pissed*:
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2025 National Customer Rage Study - Customer Care Measurement & Consulting
The Marketplace Meltdown: Navigating Rage, Uncivility, And The New Frontlines of Business-To-Customer Conflict Twenty-two years ago, we set out to replicate a dusty 1976 White House study on customer ...