iiinova — where your digital self keeps evolving

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

The reason times seemed simpler during your childhood is *that you were a child*, and if your parents did their job, they shielded you from a lot of the complexity of *their* adulthood so you could enjoy *your* childhood: pluralistic.net/2025/04/24/h... 5/

pluralistic.net

Pluralistic: Every complex ecosystem has parasites (24 Apr 2025) – Pluralistic: Daily links from Cory Doctorow

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

That's where the "National Customer Rage Survey" comes in. It's been surveying a panel of 1,000 representative consumers every three years for a decade, continuing a research project that started in 1976. 6/

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

The survey measures respondents' attitudes towards the businesses they deal with, and as of 2025, it's fair to say, customers are *pissed*: customercaremc.com/2025-nationa... 7/

customercaremc.com

2025 National Customer Rage Study - Customer Care Measurement & Consulting

The Marketplace Meltdown: Navigating Rage, Uncivility, And The New Frontlines of Business-To-Customer Conflict Twenty-two years ago, we set out to replicate a dusty 1976 White House study on customer ...

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