Pavel @spavel.bsky.social · 12/07/2026When I read "frictionless" writing, my eyes glaze over and my brain shuts off. Afterwards, I find that not only have I retained nothing, but I also felt nothing. The writing that sticks with you is spicy, salty, sour, sweet. It jolts you awake, and the words linger for a long time afterwards. 612016
Pavel @spavel.bsky.social · 12/07/2026Ultimately the missing element is respect for the person on the other end of the line.productpicnic.beehiiv.comEmpathy and delight mean nothing when the software is disrespectfulSoftware is now something we do TO users, instead of something that we make FOR them. 1374
Ed Pichon @edpichon.bsky.social · 12/07/2026I work across multiple industry domains, and their attitudes to their customers/users can vary a lot. The Silicon Valley/software types have a level of disdain for their users that still surprises me. Telecom looks positively cuddly by comparison. 050