What’s the opportunity cost of rolling out a product no one wants?

When it’s not safe to leave or possible to transform the kind of environment that demands you demonstrate the ROI of UX, I find it helpful—purely for my own mental health—to reframe it as keeping good working relationships, educating stakeholders. And not think about how it factors into layoffs.

O that is funny! It really does upset me that we in software have decided that people should *only* do "important work" and thus have created terrible environments where everyone feels like a crab trying to climb out of a bucket over other crabs.