Big tech is laying off user researchers in droves, because it believes that coercing its customers is more profitable than silly things like "making good products people want to buy."
But now the FAFO pendulum is coming around, with Amazon's $2.5B dark pattern settlement and #a11y lawsuits galore.
productpicnic.beehiiv.com
UX so bad that it's illegal
Big tech is divesting from user-centered design, and getting into hot water with the law.
