Published in Public Performance & Management Review, the study, “Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from U.S. State Governments,” is co-authored by UAlbany researc...

Recent research has examined various aspects of the government's use of artificial intelligence (AI), including its implications for accountability as well as the policy and management recommendation...

Evidence from both surveys and interviews exist to study the fundamental dimensions of public sector innovation (PSI). In this article, these dimensions are tailored to acknowledge the distinctive ...

Due to the significant advancements in technology and computing power over the past few decades, artificial intelligence-based systems have emerged as desirable tools for improving public services....

This article draws from scholarly debates over three decades to argue for a shift in the study of digital transformation in local governments founded in the understanding that technology is an unav...