iiinova — where your digital self keeps evolving

Harmonic Design @thisisharmonic.bsky.social · 24/09/2026

We are growing our freelance bench at Harmonic! If you are a service designer who loves tackling complex enterprise challenges from strategy through delivery, let's connect. Explore the role here thisisharmonic.com/about/open-r...

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Harmonic Design @thisisharmonic.bsky.social · 21/09/2026

We’ve been over-optimizing... but what if that’s actually making your organization brittle? Optimization strips out slack & discretion—the exact buffers needed when shock hits. Design must focus on plasticity: designing systems that adapt as the world changes. thisisharmonic.com/beyond-optim...

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Harmonic Design @thisisharmonic.bsky.social · 18/09/2026

This Saturday, September 19 is International Red Panda Day. Why red pandas? They're taxonomically unique, highly adaptable, a little unconventional, and equipped with a surprisingly useful extra digit. Like the red panda, service design has its own particular way of seeing and doing things.

This ecosystem map looks at the taxonomy, characteristics, diet, and range of one of Harmonic’s favorite species: the red panda.

Red pandas aren’t really raccoons. They aren’t really bears. They’re their own thing: the sole living members of their own family, Ailuridae. They also have a “false thumb” that helps them grasp bamboo, flexible ankles that help them climb down trees headfirst, and a diet that includes everything from bamboo shoots and leaves to fruit, insects, bird’s eggs, and acorns.

Taxonomically unique, highly specialized, and pretty darn fascinating.

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Harmonic Design @thisisharmonic.bsky.social · 15/09/2026

Big news! Harmonic Design is a proud sponsor of #SDGC26 in Frankfurt this October! We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference. In person or virtual? Let us know! #ServiceDesign

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Harmonic Design @thisisharmonic.bsky.social · 10/09/2026

We’re hiring a Service Design Practice Director at Harmonic. This is a role for someone who wants to help shape not just the work, but the practice itself: how we think, how we grow, and how we support designers. goodmaven.com/get-hired-in...

Graphic - We're hiring a service design practice director

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Harmonic Design @thisisharmonic.bsky.social · 02/09/2026

A CD becomes a streaming subscription. A toaster becomes a “smart” device. A product now need an account to use. These might seem like separate problems. But they’re connected by a bigger question: who is the service really creating value for? thisisharmonic.com/the-dark-sid...

a graphic that says: Design for Mutual Value.

Make the value exchange visible and create more value than you extract.

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Harmonic Design @thisisharmonic.bsky.social · 17/08/2026

Welcome Roberta Dombrowski to Harmonic! With 13+ years in design research, strategy, and org development, Roberta builds human-centered systems that work for the people inside them. Boston-based, mindfulness practitioner, and gardener—we’re glad to have you on the team!

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Harmonic Design @thisisharmonic.bsky.social · 11/08/2026

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Harmonic Design @thisisharmonic.bsky.social · 29/07/2026

Studio pup joy ✨ for your Wednesday!

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Harmonic Design @thisisharmonic.bsky.social · 09/07/2026

At Harmonic, Darwin Muljono brings a distinct lens to our service design practice—merging complex systems theory, critical realism, and design futures to interrogate why service tensions occur in the first place. Get to know Darwin at: thisisharmonic.com/about/team/d...

Darwin likes reading, writing, drawing — you know, things that humans used to enjoy struggling through and doing for the sake of it

Recommended book: A Realist Theory of Science by Roy Bhaskar

What is good service design to you?
Structural, Critical, Human

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Harmonic Design @thisisharmonic.bsky.social · 25/06/2026

What makes a successful World Cup host city? It's easy to point to the stadium. It's harder to see the transportation, wayfinding, security, volunteers, accessibility, and hospitality that make the experience work. Service design hiding in plain sight.

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Harmonic Design @thisisharmonic.bsky.social · 19/06/2026

We just wrapped Harmonic Practice Week, focusing on how we show up for complex business problems and maintain team resilience under pressure. We took the work inside the office and out—pairing internal workshops with a Wednesday night gathering.

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Harmonic Design @thisisharmonic.bsky.social · 18/06/2026

Wrapping up the Practice Week with our afternoon sessions, pups included

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Harmonic Design @thisisharmonic.bsky.social · 18/06/2026

A fun night hanging with the community

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Harmonic Design @thisisharmonic.bsky.social · 18/06/2026

at Burle's, heading to New Realm at 7:30

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Harmonic Design @thisisharmonic.bsky.social · 17/06/2026

Refuel kicks off tonight in Atlanta! The route: Burle's ▶️ New Realm ▶️ Three Taverns Ponce. Catching up with the Harmonic team and the local design community mid-crawl? Look for the 🌞 balloon to find the group.

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Harmonic Design @thisisharmonic.bsky.social · 17/06/2026

Dinner tonight to kick-off Practice Week with the Harmonicas

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Harmonic Design @thisisharmonic.bsky.social · 11/06/2026

When everything in your organization works, why does it feel like nothing connects? In his latest article, Parc Masterson introduces a practice to move from shifting strategies to building a movement: The Relationship ARC (Artifacts, Rituals, Commitments). thisisharmonic.com/fit-isnt-fou...

A diagram showing the conditions for fit: Rituals, Artifacts, Commitments

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Harmonic Design @thisisharmonic.bsky.social · 09/06/2026

We are thrilled to welcome our new summer service design interns, Calina Gasser (SCAD) and Shuruthi Saravanan (Parsons)! They bring great strengths in field research, service blueprinting, and facilitation. We are excited to work side-by-side with Calina and Shuruthi this summer.

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Harmonic Design @thisisharmonic.bsky.social · 03/06/2026

Service design insights, minus the noise. Harmonic Notes is our newsletter sharing thoughtful perspectives, studio updates, and invites to events worth showing up for. No fluff—just useful ideas and good energy, delivered to your inbox. 📧 Join us →https://harmonic-signup.subscribepage.io/

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Harmonic Design @thisisharmonic.bsky.social · 29/05/2026

Air travel disruptions test every part of the customer experience. A recent airline engagement explored how clearer notifications, aligned teams, and simplified systems can create more consistent, human-centered communication when travelers need it most. ✈️ thisisharmonic.com/case-studies...

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Harmonic Design @thisisharmonic.bsky.social · 27/05/2026

We recently celebrated 8 years of Harmonic Design! Instead of organizing one big event, we gave everyone a small “Harmonic 8” stipend and one prompt: celebrate however feels meaningful to you. ☕️ Some people grabbed coffee 🌮 Some took themselves to lunch 🌱 Some bought books, plants, pastries

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Harmonic Design @thisisharmonic.bsky.social · 14/05/2026

Our May Harmonic profile features Patrick Quattlebaum (PQ), CEO of Harmonic Design. PQ helps organizations close the gap between what they promise and what people actually experience—aligning systems, services, and human needs through service design. thisisharmonic.com/about/team/p...

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Harmonic Design @thisisharmonic.bsky.social · 01/05/2026

Eight years on, Orchestrating Experiences still shapes how we turn complexity into clarity—designing meaningful experiences layer by layer, together. See how the approach continues to evolve: thisisharmonic.com/services/orc...

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Harmonic Design @thisisharmonic.bsky.social · 13/04/2026

Leah has been shaping Harmonic since day one. As our first hire and a lead service designer, she brings a “yes, and” mindset to human-centered work—connecting stories, spaces, and communities. From exhibits to libraries, her impact is rooted in empathy and collaboration. #HarmonicProfiles

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Harmonic Design @thisisharmonic.bsky.social · 09/03/2026

Meet Alla Weinberg—Principal of Design Operations at Harmonic Design. Her 20-year journey spans front-end development, UX, service design, and now culture design—helping organizations build cultures of physical, emotional, and psychological safety. She’ll be speaking at Dignified Futures in Chicago.

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Harmonic Design @thisisharmonic.bsky.social · 16/02/2026

Big thanks to the SCAD service design students who visited us last week! We dug into journey management, design + AI, and more in breakout chats. Come back anytime! 💙 #ServiceDesign #SCAD #FutureOfDesign #ThisIsHarmonic

SCAD service design students take a group photo with Harmonic designers during their class visit last Friday

SCAD students learning about journey management

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Harmonic Design @thisisharmonic.bsky.social · 12/02/2026

From channels to journeys: reducing churn through smarter design In 2017, Cox redesigned the move experience. 8 years later, the results are still clear: ⬆️ Flow share ⬇️ Churn ⭐ Top NPS channels See how journey thinking changes everything → thisisharmonic.com/case-studies... #CX #ServiceDesign

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Harmonic Design @thisisharmonic.bsky.social · 29/01/2026

Yesterday’s All Hands brought the Harmonic team together to reflect, align, and build momentum for 2026. Clarity, connection, and next steps—shaping a future that’s more human, inclusive, and sustainable. 📸 A few moments (including Mr. Snacks🐶) from the day. #HarmonicDesign #AllHands

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Harmonic Design @thisisharmonic.bsky.social · 20/01/2026

Meet Becky Scheel—service designer + Creative & Community Lead at Harmonic Design. A design polymath (UX, exhibits, data viz, graphic design) with published work on digital enrichment for orangutans. Wildlife lover. Giving a h*ck. (Still waiting on a red panda emoji.)

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Harmonic Design @thisisharmonic.bsky.social · 15/12/2025

Meet Felisha, Service Designer at Harmonic. She focuses on human-centered design with a strong interest in neurodivergent needs, bringing sharp spatial thinking, pattern recognition, and detail-driven problem solving to every project. #servicedesigner #harmonica

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Harmonic Design @thisisharmonic.bsky.social · 09/12/2025

Applications for our Summer 2026 internship are officially OPEN. Eligible applicants include rising or graduating undergraduate students as well as current graduate students. Find out more and apply at thisisharmonic.com/internships/

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Harmonic Design @thisisharmonic.bsky.social · 26/11/2025

Thanksgiving 2019: Studio potluck. Leah brought those garlic parmesan carrots. We still talk about them. This season, we’re grateful for the moments that land and last—on the plate and in the work. 👉 thisisharmonic.com/holidays/the... #Thanksgiving #ServiceDesign #StudioLife

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Harmonic Design @thisisharmonic.bsky.social · 20/11/2025

Harmonic Design with depth, curiosity, and a love of design philosophy.📚 Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition. #DesignResearch #ServiceDesign #Harmonica

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Harmonic Design @thisisharmonic.bsky.social · 19/11/2025

Shreya and PQ introducing Advancing Service Design 📅 November 19-20 | Virtual rosenfeldmedia.com/advancing-se... #AdvancingServiceDesign #ASD25 #ServiceDesign

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Harmonic Design @thisisharmonic.bsky.social · 22/10/2025

Meet Shreya — Lead Service Designer This month: 🎤 Spoke at #CanUX 🎓 Led a sold-out workshop in Barcelona 🧩 Co-curating #ASD2025 on how service design performs across orgs + systems. Systems thinker, mentor, and community builder through and through. #ServiceDesign #Harmonica

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Harmonic Design @thisisharmonic.bsky.social · 17/10/2025

Big week in Dallas! 🙌 Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world. #servicedesign #systemsthinking #SDGC25

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Harmonic Design @thisisharmonic.bsky.social · 15/10/2025

Systemic challenges aren’t solved in silos. At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together. #servicedesign #systemsthinking #ThisIsHarmonic

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Harmonic Design @thisisharmonic.bsky.social · 15/10/2025

Our workshop: A matter of scale: navigating systemic challenges in practice, in full swing at #SDGC25

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Harmonic Design @thisisharmonic.bsky.social · 13/10/2025

Still energized from #BeyondTheMap in Barcelona! 🌍✨ PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines. Grateful to be part of this bold, smart community.

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Harmonic Design @thisisharmonic.bsky.social · 09/10/2025

Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona

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Harmonic Design @thisisharmonic.bsky.social · 06/10/2025

🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management. 🔍 Data-driven. Contextual. Ongoing. This is how we make services truly evolve. #CX #JourneyManagement #ServiceDesign #CanUX

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Harmonic Design @thisisharmonic.bsky.social · 03/10/2025

Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better. Explore the issue → thisisharmonic.com/harmonic-ceo... #ServiceDesign #Touchpoint #HarmonicDesign

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Harmonic Design @thisisharmonic.bsky.social · 24/09/2025

👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable. #Harmonica

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Harmonic Design @thisisharmonic.bsky.social · 23/09/2025

Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪 #CivicDesign #CityCampATL #DoGoodATL

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Harmonic Design @thisisharmonic.bsky.social · 18/09/2025

Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓

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Harmonic Design @thisisharmonic.bsky.social · 18/09/2025

That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared. Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek

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Harmonic Design @thisisharmonic.bsky.social · 17/09/2025

✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures? Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign

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