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ALT: Dog's Worried Side Eye

Over the last 2 weeks, the flight I'm due to take back to the US tomorrow has been canceled 3 times, diverted to Syracuse, and tonight pushed back 8 hours 31 minutes late (after taking another 2.5 hour delay on the ground after the inbound plane arrived late)

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Dog's Worried Side Eye

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This is the second death on Subway tracks in the last month due to apparent operational failures. Not good from MTA and NYCT.

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Looks like this was an R211 as well

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Then the conductor should have spotted the poor guy getting dragged and dumped the train. Isn't that why they are there?

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Brooklyn commuter dragged to his death by A train after his bag gets caught in doors | amNewYork

Very tragic and sad news... www.amny.com/news/brookly... Buy I disagree with the article characterizing this as a "freak accident". We spend billions every year to keep conductors on Subway trains to be an extra set of eyes to prevent tragedies exactly like this. What happened??

amny.com

Police are investigating a horrific death at a Brooklyn subway station on Monday evening in which a man was fatally dragged by a moving train in an apparent

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Should be a solution for it... bsky.app/profile/thel...

If drivers aren't doing their jobs right (and managers not catching it), that's a problem! I have approximately zero faith that OMNY will process the charges right.

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Much better to keep the experience for the rider the same all of the time, and then the MTA leverages its incredibly expensive fare payment system to keep the charges straight.

It's about providing a consistent experience, which is @stephenjacobsmith.com's original point. Sometimes buses are free shuttles (even though the signs say fare required). Sometimes they are regular buses that you do have to pay for. Sometimes you need to get a paper GO ticket...

Not just for planned disruptions, but unplanned as well. If line is delayed, we should be able walk an avenue over and tap in (w/o additional fare and without eating their transfer) to keep moving. But MTA doesn't care about getting us to destinations in timely manner. Especially on weekends!

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This is a lame excuse, we spent three-quarters of a billion dollars on OMNY OMNY should 100% have the capability to program temporary and extra transfers to get people around disruptions Not just shuttle buses, but also additional out of system subway-to-subway xfers so you can walk to nearby line

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There is still a special mode they are supposed to put the OMNY system in so it doesn't charge fares.

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The LIRR Today @thelirrtoday.com · 28/09/2026

And the OMNY readers are still active and would still take a fare from someone who didn't know they were free. Even though the system has a mode they can put it in that keeps the screens green (like they use on Q70)

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Let me know when we can try this one...

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The LIRR Today @thelirrtoday.com · 28/09/2026

But our expectations are so low. MTA puts out press releases for every little incremental "post-pandemic ridership record" and people print and retweet them. Nevermind the billions more we have put into the system in the meantime. Why is annual LIRR ridership not north of 100 million by now?

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The LIRR Today @thelirrtoday.com · 28/09/2026

They don't. MTA's Kaufman said this during the meeting. Basically b/c ridership and revenue are growing, the new policies must be working. Oblivious to these other obvious market factors What MTA fails to realize is that they could trade weak 5% ridership growth for 15+% if they stopped being dumb!

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LIRR, Metro-North satisfaction drops sharply with new ticket policies

MTA execs uninterested in learning anything from the survey results and will instead just ride this out, waving away steep drops in satisfaction as a "temporary dip" When can we get MTA execs that actually care about their jobs and act on feedback from riders? www.thelirrtoday.com/2026/09/sati...

thelirrtoday.com

For the second time in the last 3 years, the LIRR's customer satisfaction scores have dropped sharply, this time falling seven percentage po...

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Instead of addressing the real root cause of these issues (conductors not doing their jobs and collecting tickets), MTA and railroad officials decided it was easier to punish fare-paying riders with higher fares and less flexible tickets, leading to a steep drop in satisfaction as a result.

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And even with the new surcharges and new fare policies, conductors STILL aren't collecting all fares. LIRR's fare collection rate is still only about 98.1%, only a 1.3% improvement over last year. So what is really the problem? Mobile ticket activations, or conductors just not doing their jobs?

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The MTA has tried to whitewash these changes with conjured up claims of pervasive fare evasion on the railroads. But actual data doesn't backup these claims. MTA data shows that only 0.068% of riders were issued & didn't pay an invoice in 2025, only 0.003% got summons Meaning 99.29% pay their fare

MTA tried to paint the riders who were unsatisfied as liars and cheaters who were annoyed they couldn't evade the fare anymore. But they are ignoring there are plenty of other reasons (& data to back up) why satisfaction dropped quite sharply among honest, fare-paying passengers.

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Satisfaction among those who reported they were hit with an $8 surcharge plummeted from 80% to 56%. But even among riders who weren't hit with surcharge, satisfaction scores dropped 4 points. Levina tried to paint this as "quite close", but it was the largest single-period drop (except for ESA)

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When presenting the results, MTA officials tried to deflect, distract, and engage in victim blaming. MTA's Tatyana Levina tried to claim "those least happy are customers who are not playing by the rules"—but the actual results show drops in satisfaction much wider than that...

LIRR, Metro-North satisfaction drops sharply with new ticket policies

For the second time in 3 years, LIRR's satisfaction scores dropped have dropped sharply, this time over the new ticket policies implemented earlier this year Both times, riders strongly voiced concerns with the proposals, yet the MTA went ahead with them anyway www.thelirrtoday.com/2026/09/sati...

thelirrtoday.com

For the second time in the last 3 years, the LIRR's customer satisfaction scores have dropped sharply, this time falling seven percentage po...

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Reposted by The LIRR Today

Stephen Jacob Smith @stephenjacobsmith.com · 27/09/2026

Janno Lieber likes to blame Mamdani’s free bus campaign and Covid for muddying the waters and worsening bus fare evasion. Meanwhile, Lieber’s own buses are confusing riders in multiple ways (this bus is not going to Court Sq!) by flashing a “FARE REQUIRED” message on a free subway replacement bus

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That screen on the left..."C trains are rerouted between Jay Street and 59 St" Rerouted to where??? Seems like it would be way more useful to tell people that C service is available at 6 Av. And this message gets higher priority than the active alert about A service that is running being f'ed up?

Sam G @samthegeek.net · 27/09/2026

Reposted by The LIRR Today

The fact that the MTA uses 50% of their available space to display useless PSAs (when was the last time you saw someone bring a dog on the bus? Or put their dog in a carrier in the subway, for that matter…) is a perfect demonstration of their failure to understand their job.

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Right, our interpretations of ADA, which we pick and choose when to ignore and when to use as an excuse for doing something dumb. No way "Forest Hills-71 Av" meets ADA text hight requirement on this overhead screen. But ok if we leverage the full suite of tools to communicate with all riders.

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Three-quarters of this screen is not being used to show useful info. There is plenty of space to do more while meeting the text height requirements.

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Shouldn't need to waste half screen w/ PSA about pets in carriers because the driver shouldn't let loose pets on in the first place If banks are getting robbed, they don't put up posters saying "Curtosey Counts. Don't rob us!"—they step up security, get police to increase patrols & enforcement, etc

The more I think about it, the more I believe the MTA's carpet-bombing of in-system PSA's is very problematic. MTA thinks the answer to anti-social behavior is to just run another ad campaign. No! Have clear rules and enforce them. It's a huge cost and obviously ineffective at solving problem.

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Does the MTA even place ads on these bus screens? All I've seen is their propaganda PSA's...

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Has anyone actually user tested that and verified that? Or is that just the excuse for transit agency staff that don't want to put in the work to get anything beyond the bare minimum working?

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Even if is useful for only 10% of riders, that is still delivering more value than a useless message about keeping pets in carriers...

A step in the right direction. But the automated announcement will still blare "This is an accessible station, the elevator is located at the front of the platform." Need to get correct info to people where it is useful! I shouldn't have to check a website every trip. The stuff should just work.

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It is absolutely not an intercity service. No intercity service is making stops in <1, 1, 3, and 4 minutes. It is their bus line 5, one of the busiest in Europe.

Adam Fisher-Cox @adamfishercox.com · 27/09/2026

Yeah, down on the platform you can't get to because the elevator is out of service

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Reposted by The LIRR Today

So much room for improvement in transit software/display design in the US, made worse by the fact that they could just copy what’s already out there in other countries.

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Reposted by The LIRR Today

Ben “James Hell Brooks” Jay 🦇 @benjayingly.com · 27/09/2026

But have you considered all of the loose pets on the bus in Hamburg?

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