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simplyRik

@surching4me.com
1.2K followers 1K following 1.1K posts

USMC Veteran | IT Service Management Pro | Squadron Commander with Civil Air Patrol non-profit. Looking to talk Tech with others. bio.site/simplyRik

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simplyRik @surching4me.com · 12/08/2026
Things you hear at a breakfast joint in Newport Beach CA… “O.k., I’ll see you at the boat.”
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VOLOitsm @voloitsm.com · 12/06/2026
People will ALWAYS matter! #itsm #userexperience
voloitsm.com
I’ve worked in ITSM for 28 Years. Here’s What Actually Matters – VOLO IT Service Management
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simplyRik @surching4me.com · 07/06/2026
Times, they are a-changing.
surching4me.com
Splitting My Professional and Social Blogging
Why not keep both sites? Why not keep this one as the "Social" side of me? Resurrect the 'surching4me' brand for fun. Let the digital hair down so-to-speak? Well that's what I'm going to do and se...
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VOLOitsm @voloitsm.com · 07/06/2026
Measure twice... cut ONCE! #servicenow #processdesign
voloitsm.com
Your ServiceNow Instance Isn’t Slow—Your Process Is – VOLO IT Service Management
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VOLOitsm @voloitsm.com · 06/06/2026
ITSM job posting: "We need an experienced ServiceNow admin." ITSM budget: "Here is one free coupon for LinkedIn Learning." ITSM reality: *chef's kiss* #itsm #servicenow
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VOLOitsm @voloitsm.com · 04/06/2026
Being a mentor or leveraging true experience is something that should not be overlooked. #mentorship
voloitsm.com
Sharing 40 Years of Career Wisdom to Help the Next Generation
The rise of Gen-X creators on social media is inspiring professionals to share their extensive workforce experiences. These individuals offer insights...
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VOLOitsm @voloitsm.com · 03/06/2026
Leadership Matters... #itsm #itam
voloitsm.com
Hands-On Leadership: Building Mature ITSM and ITAM Functions
IT Service Management coordinates technical processes like incident handling and configuration to maintain operational stability. Within this framework, IT...
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simplyRik @surching4me.com · 30/05/2026
Decided to switch my professional topics from here over to my new @voloitsm.com handle. If you are interested in IT Service Management or ServiceNow stuff. Pls connect! Here, I'm just gonna be me on the personal side. ;-)
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simplyRik @surching4me.com · 25/05/2026
ITSM wisdom: "Change is constant" they said. "ITIL is universal" they said. "This will definitely work in your environment" they said. *narrator: it did not* #itsm
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simplyRik @surching4me.com · 25/05/2026
Back on the #ITSM grind...
surching4me.com
Why ITSM Implementations Fail: A Simple Truth
Implementation doesn't end on day 90. You need someone who owns continuous improvement.
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simplyRik @surching4me.com · 20/05/2026
ME: "We should document this process" | EVERYONE: "yeah totally" | 6 months later: *process exists only in Dave's head and Dave is on vacation*
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simplyRik @surching4me.com · 17/05/2026
You see #ServiceNow updates just dropped. Your workflows are now poetry. Beautiful, incomprehensible poetry. Anything else? Uh... We broke it on purpose. #itsm
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simplyRik @surching4me.com · 15/05/2026
YOUR INCIDENT PRIORITY IS WRONG. *closes ticket without explanation* — every ticket classifier ever, probably with a very good reason I'll never know... #itsm
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simplyRik @surching4me.com · 14/05/2026
The CMDB said it's a database. I said it's a democracy. Turns out the CMDB was right and also extremely angry about being questioned. #ConfigurationManagement #cmdb #itsm
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simplyRik @surching4me.com · 14/05/2026
ITSM professionals... you are not crazy. Change management actually DID say no to that ticket. For legitimate reasons. Probably. (They didn't give any, but they meant to.) ;-) #changemanagement #itsm
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simplyRik @surching4me.com · 14/05/2026
Seriously, I've worked for a few large organizations and the story is always the same: ITSM is seen as 'overhead' or 'process bloat' until a critical incident exposes how chaotic the IT operations actually are. — just "Heroes" fighting fires. Then wonder why there are so many outages a year. #itsm
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simplyRik @surching4me.com · 29/04/2026
There are two flavors of Problem Management: Reactive (investigating incidents that already happened) and Proactive (identifying risks BEFORE they cause incidents). Think of reactive as the doctor treating illness, proactive as the one prescribing vitamins. 🩺 #ProblemManagement #ITSM
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simplyRik @surching4me.com · 27/04/2026
Feels like I'm living in a mashup of 24 & Veep!
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simplyRik @surching4me.com · 15/04/2026
Incident Management has 3 jobs: 1️⃣ Detect — know something's broken. 2️⃣ Respond — mobilize the right team. 3️⃣ Restore — get the service back ASAP. Notice 'fix the root cause' isn't on the list — that's Problem Management's job entirely. #IncidentManagement #ITSM
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simplyRik @surching4me.com · 14/04/2026
A CMDB (Configuration Management Database) is IT's source of truth — mapping every infrastructure component and how they're all connected. When something breaks, you instantly know what it touches. It's the wiring diagram your IT team has always needed. 🗺️ #CMDB #ConfigurationManagement #ITSM
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simplyRik @surching4me.com · 14/04/2026
Where is that server? Who has that laptop? When does that software license expire? ITAM answers all of these — tracking the full lifecycle of your hardware and software assets. Think of it as inventory management, but for IT and with higher stakes. 💻 #ITAM #ITAssetManagement #ITSM
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simplyRik @surching4me.com · 12/04/2026
Every IT team delivers services — but do you actually know what's in your catalog, what's being retired, and what's coming next? Service Portfolio Management gives IT leaders full visibility across all services: current, planned, and retired. It's your IT strategy on a page.📊 #ServicePortfolio #ITSM
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simplyRik @surching4me.com · 09/04/2026
'It worked fine in dev!' — Famous last words before a Friday deployment took down production. Change Management is the ITSM process ensuring changes are reviewed, tested, approved, and scheduled. So your weekend stays intact. 📋 #ChangeManagement #ITSM
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simplyRik @surching4me.com · 09/04/2026
Ever notice the same incident keeps happening? That's not bad luck — that's a Problem waiting to be solved. Problem Management digs into root cause so incidents stop recurring. Fix the symptom once, eliminate the disease forever. 🔍 #ProblemManagement #ITSM
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simplyRik @surching4me.com · 08/04/2026
Your prod database just went down. Everyone's panicking. This is exactly why Incident Management exists — a structured process that mobilizes the right people and restores service FAST. No heroics needed, just a clear process. Welcome to ITSM 101. 🚨 #IncidentManagement #ITSM #ITOps #ServiceRestore
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simplyRik @surching4me.com · 01/02/2026
#Venice #italy
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simplyRik @surching4me.com · 29/01/2026
blog.invgate.com/itil-5-what-... Why are frameworks changing faster than organizations can understand or adopt them. v3 was around long enough to adapt and yet organizations still didn't have enough time to adopt and mature before v4. #itil #itsm
blog.invgate.com
ITIL 5 is Out: What Changes With The New Version?
The new ITIL 5 was released. Hernán Aranda, ITIL Ambassador, has compiled what changes and a roadmap to switch from ITIL 4 to ITIL 5.
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simplyRik @surching4me.com · 27/01/2026
Advice from a 50+ something sage... "Preserve and defend your personal peace." #genx #advice #lifelesson
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simplyRik @surching4me.com · 12/09/2025
Lots of those War Declaration videos being deleted today
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simplyRik @surching4me.com · 12/09/2025
So there’s a fight in YOUR house…. You get mad, blame your neighbor who’s just been watching the chaos from afar. You then call the cops on YOUR NEIGHBOR because you blame them for the fight IN YOUR HOUSE! Make it make sense!
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simplyRik @surching4me.com · 09/09/2025
awesome! its back! www.netflix.com/us/title/702...
netflix.com
Watch Orphan Black | Netflix
When Sarah witnesses the suicide of a woman who looks just like her, she assumes the deceased's identity — and unlocks a world of secrets.
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simplyRik @surching4me.com · 08/08/2025
Here's a current administration though... Move all of the Wind Farms to the Canadian border to blow the wildfire smoke back across.
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simplyRik @surching4me.com · 29/07/2025
Word of the day boys & girls... KANKLES
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simplyRik @surching4me.com · 21/07/2025
RIP Theo….. apnews.com/article/malc...
apnews.com
Malcolm-Jamal Warner, 'Cosby Show' actor, dies at 54 in Costa Rica drowning
Actor Malcolm-Jamal Warner has died at 54. He was known for playing Theo Huxtable on “The Cosby Show.”
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simplyRik @surching4me.com · 13/07/2025
Loving the new Apple Journal app. Find myself using it on the phone and on the MacBook Pro everything day. The tie into the mindfulness component and AI Recommended Posts is a bonus to get the through process going. #apple
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xirclebox @xirclebox.com · 13/07/2025
www.paris2018.com/news/2019-ic...
paris2018.com
In 2019, Iceland Approved the 4-Day Workweek: Nearly 6 Years Later, All Forecasts by Generation Z Have Come True - Paris 2018 News
Iceland's groundbreaking shift to a four-day workweek has transformed workplace dynamics since its approval in 2019. Nearly six years later, the predictions made by Generation Z about this revolutiona...
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simplyRik @surching4me.com · 12/07/2025
Ru-Roh Shaggy!
ground.news
Forensic Analysis Finds DOJ's Epstein Death Video Was Edited
Metadata analysis shows the footage was processed with professional editing software, including a time gap left unexplained by the Justice Department.
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simplyRik @surching4me.com · 12/07/2025
Aligator Alcatraz is nothing more than the TEMU version of El Salvador's CECOT.
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simplyRik @surching4me.com · 12/07/2025
Outside of war, the Top 3 Presidents (In order) with the highest death rates. 1. Woodrow Wilson ~675,000 2. Donald Trump (45) ~ 400,000 3. Joe Biden ~ 415,000 (batting clean-up)
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simplyRik @surching4me.com · 24/06/2025
These **** seriously calling for regime change now, only because of what they are hearing the Iranian people are doing it on their own. Always looking to claim credit.
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simplyRik @surching4me.com · 22/06/2025
249 Years. Many in this country believe that somehow the US is more righteous than countries/cultures that have existed for thousands of years. Histories of resiliency in outlasting those who chose to colonize and wipe out their cultures. It's the arrogance for me. Humanity over Borders people!
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simplyRik @surching4me.com · 22/06/2025
Well now that he's done it, any subsequent direct terrorism response on the U.S. is on his neck.
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simplyRik @surching4me.com · 20/06/2025
Because yeah…. “They need nuclear for Air Conditioners.” #dumbass
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simplyRik @surching4me.com · 12/06/2025
So trying to disconnect from all of the drama....
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simplyRik @surching4me.com · 30/05/2025
What in the 'Saran Wrapped Knee Caps' is this nonsense???
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simplyRik @surching4me.com · 26/05/2025
They all need to get together Off-Site and decide what they want the future of that party to be. IMHO its probably better to re-brand and decide who is going to, or worthy enough to be a true leader for all PEOPLE. Build a blue-print and start building now. Call it Transformation 2028 or whatever.
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simplyRik @surching4me.com · 26/05/2025
On this Memorial Day I honor my Uncle Art. Lost his life serving this country. I only hope his sacrifice wasn't for nothing. #memorialday
Vietnam Memorial, Washington DC, Closeup of name, Arthur E Jones
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simplyRik @surching4me.com · 25/05/2025
Childhood Memory Unlocked!!! Rhubarb and Sugar!
Rhubarb Stalk on a bowl of sugar
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simplyRik @surching4me.com · 19/05/2025
Today has me in this mood! #cameo #applemusic
Music Group Cameo Essentials Playlist on Apple Music
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simplyRik @surching4me.com · 15/05/2025
Make it make sense! The flight was 5 hours delayed because of Newark Shenanigans… and the the Pilot was late, stuck in traffic in Chicago trying to get to the airport! How are you late when the flight is already 5 hours late????
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