iiinova — where your digital self keeps evolving

VOLOitsm @voloitsm.com · 09/06/2026

me: *creates incident workflow* stakeholder on day 47: "wait, we also need to consider the alternate universe version?" me: *stares into void*

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VOLOitsm @voloitsm.com · 06/06/2026

ITSM job posting: "We need an experienced ServiceNow admin." ITSM budget: "Here is one free coupon for LinkedIn Learning." ITSM reality: *chef's kiss* #itsm #servicenow

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VOLOitsm @voloitsm.com · 03/06/2026

RCA meeting be like: "Root cause: user didn't follow procedure." Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.

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VOLOitsm @voloitsm.com · 30/05/2026

RCA meeting be like: Root cause: "user didn't follow procedure." REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.

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VOLOitsm @voloitsm.com · 30/05/2026

I realized today that I might have a problem... I actually enjoy defining Services & Offerings and meeting with Directors to review & adjust. I think it is one of those "life-long-learning" about ITSM & Technology that keeps drawing me in. #dpm #itsm #spm #ITservices

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VOLOitsm @voloitsm.com · 29/05/2026

ServiceNow thought leader: "You just need to align your processes with ITIL 4." Me, staring at 47 open change requests: "Sure, Jan." #itsm #servicenow

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VOLOitsm @voloitsm.com · 28/05/2026

Services are all around us. Understanding them is the role of Service Portfolio Management and effectively Designing them. #itsm #servicedesign

voloitsm.com

The Anatomy of a Service: Why IT Should Be Like a Sandwich Shop – VOLO IT Service Management

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VOLOitsm @voloitsm.com · 28/05/2026

The CMDB is like my therapist. I tell it everything. Nothing I say makes it happy. It holds grudges. It's probably right, but aggressively so. #itsm

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VOLOitsm @voloitsm.com · 27/05/2026

POI alert: if your change advisory board meeting takes longer than the actual implementation, you're doing governance right. Or very, very wrong. I forget which. #changemanagement

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VOLOitsm @voloitsm.com · 27/05/2026

Sometimes I do miss the "good ole days" when ITILv2 only had 2 books! LOL. #itil

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