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Burocracias a nivel de calle y desigualdades en América Latina

This article presents a case study of Mexico City's social housing policy to expand our understanding of administrative burdens as a mechanism of political control over access to services and benefit...

Abstract. This research explores administrative capacities to explain the variation in the public’s experience of administrative burdens. Through a qualita

The idea of ‘digital government inclusion’ – which builds upon notions of digital and social equity – implies that every person is equally able to par…

Participatory approaches including co-design are seen as a means to address some of the challenges digital government poses for people with disability…

Over the past decade, independent regulatory agencies like competition authorities, water and energy regulators have increasingly turned to citizen en…

Open government data have the potential to facilitate democratic debate and collaboration between government and citizens. This assumes that citizens …

Governments are increasingly using digital platforms to integrate citizens in public service delivery. However, research indicates that digital co-pro…

This study draws on longitudinal qualitative data and insights from the literature on administrative burdens, street-level bureaucracy, and digital go…

In our digital society, artificial intelligence and machine learning algorithms are rapidly being included in the work of government. Different academic subfields, however, value the effect of these d...

This volume considers how local, national, and global crises with differing durations, sizes, and impacts challenge the public sector to respond. Within the public administration and policy discipline...