Edge Hill University's Faculty of Health Medical School recently delivered the inspiring Foundation to Frontline Conference.

In this report the PHSO analyses the complaints people have brought to them about ADHD and autism services, to understand what is going wrong and why.

Full coverage of the day's news.

NHS ombudsman warns of years-long waits and patients paying thousands to go private as demand for services soars Complaints about autism and attention deficit hyperactivity disorder services in England have more than tripled in five years, official figures show, with the NHS ombudsman warning of years-long waits and patients paying thousands of pounds for private care. One woman was removed from an ADHD medication waiting list without warning after almost four years, leaving her without the support she needed for about six months. Another patient was given an autism assessment lasting just 50 minutes that failed to follow guidance from the National Institute for Health and Care Excellence, while a man referred to an ADHD service that was not yet operational ended up paying almost £4,000 for private treatment. Continue reading...

Summary Accessible communication means information and support that people can understand and use, whether that is British Sign Language (BSL) interpreting, large print, Easy Read formats or other…

Understanding this year’s World Patient Safety Day theme.

PHSO's performance over the past 12 months

Recommendation 1. The Modern Service Framework should include a detailed strategy to address skills and confidence gaps in communication. The Modern Service Framework should include a system-wide…

Prioritising patient safety is a blog series from the Parliamentary and Health Service Ombudsman

The latest news, sport and weather for the Midlands.

PHSO short paper shares insights from senior leaders at NHS trusts across England on how they handle complaints, what complaints reveal and how they use that learning to make improvements

In this podcast interview series, NHS whistleblower Peter Duffy and Patient Safety Learning’s Chief Executive Helen Hughes explore how the healthcare system responds when its staff raise concerns…

The latest news, sport and weather for the South of England.

YouTube video by Parliamentary and Health Service Ombudsman

YouTube video by Parliamentary and Health Service Ombudsman

Leah Spasova from Oxfordshire fought for 10 years to obtain tubal ligation procedure, while men could get vasectomies

Our five-year strategy marks an exciting new chapter for our organisation. It's built around three priorities:driving public service improvementimproving user experience raising awareness and trust.Ou...

With a new name to accompany a deliberate shift towards greater systemic and preventative impact, the Public Service Ombudsman will lean into its c...

YouTube video by Parliamentary and Health Service Ombudsman