iiinova — where your digital self keeps evolving

Patient and Client Council @patientclient.bsky.social · 04/03/2026

Have you used equipment that helps you live better with a disability? 👉 Take part in the 10,000 MORE Voices survey: tinyurl.com/10KMVATE "Your story helps us understand what matters and how we deliver future services." ➡️ More info: pha.site/10kMoreVoices @hscni.bsky.social

tinyurl.com

My Experience of Using Equipment to Live Better with a Disability - NI Direct - Citizen Space

Find and participate in consultations and surveys run by the Northern Ireland Civil Service

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Patient and Client Council @patientclient.bsky.social · 23/02/2026

@health-ni.gov.uk has announced the appointment of four new Council Members; Gael Gildernew, Sarah Duffy, Charlene Brooks and Philip Anderson to the PCC. Welcoming our four new Council Members 🤝 pcc-ni.net/news/2026/fe... DOH announcement here: www.health-ni.gov.uk/news/appoint...

health-ni.gov.uk

Appointment Of Four Council Members to the Patient and Client Council

Health Minister Mike Nesbitt has announced the appointment of four Council Members (3 Local Government Representatives and 1 Lay) to the Patient and Client Council (PCC).

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Patient and Client Council @patientclient.bsky.social · 23/02/2026

We are currently recruiting for two posts 🟢Senior Data, Impact and Influence Officer 🟢Senior Policy, Impact and Information Officer Band: 6 Contract: Permanent Hours: 37.5 per week Closing date: 6 March 2026, 6pm ℹ️For more information and to apply, please visit: jobs.hscni.net/Search?Searc...

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Patient and Client Council @patientclient.bsky.social · 12/02/2026

📘 We’re delighted to share that #TeamPCC has published its first Advocacy Casebook - showcasing real examples of how our independent advocacy service has made a difference for people across Northern Ireland. Read it here 👇 pcc-ni.net/media/2vcfcb... @health-ni.gov.uk

Front cover of PCC's Advocacy Casebook 2005

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Patient and Client Council @patientclient.bsky.social · 06/02/2026

#FeedbackFriday #TeamPCC 🎥Find out more about PCC by watching our animated videos: www.youtube.com/@patientclie...

PCC Feedback: “That is a brilliant video. So informative yet calming with the style and colours, really contemporary and easy to watch.”

“Very professional. The plain English is refreshing, friendly and easy to understand.”

Individuals commenting on
PCC’s Animated Videos

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Patient and Client Council @patientclient.bsky.social · 03/02/2026

The Regional Mental Health Service (RMHS) is delighted to share their first edition of their quarterly Newsletter. Read it here: view.pagetiger.com/dyyyygu/1/?p... For more information on the service, visit: online.hscni.net/our-work/soc...

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Patient and Client Council @patientclient.bsky.social · 02/02/2026

✍️Sign up to our Membership Scheme to keep up-to-date with what is going on across Health and Social Care in Northern Ireland and for opportunities to influence services for the better! pcc-ni.net/pcc-engage/p... or call 0800 917 0222 to find out more. #TeamPCC

Membership Scheme. Join our Membership Scheme to keep up to date with our work, involvement opportunities and what is going on across Health and Social Care. Find out more 0800 917 0222. Visit our website www.pcc-ni.net

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Patient and Client Council @patientclient.bsky.social · 30/01/2026

PCC were called to provide oral evidence to the Health Committee yesterday, Thursday 29 January 2026, following our Submission to the Committee on the Adult Protection Bill in October 2025. 👉Visit our website to read more: pcc-ni.net/news/2026/ja...

Peter Hutchinson, PCC Senior Policy Impact and Influence Manager and Meadhbha Monaghan, PCC Chief Executive in Stormont Buildings, Belfast.

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Patient and Client Council @patientclient.bsky.social · 30/01/2026

Opportunity to join #TeamPCC 👇 Role: Executive Personal Assistant to CEO and Council Chair Band: 5 Contract: Permanent, Full-time Base: Belfast Find out more and apply via: jobs.hscni.net/.../pcc-exec.... Closing date for applications: Wed, 11 February 2026, 6:00 PM

We are hiring - join our team

Executive Personal Assistant to CEO and Council Chair

Contract: Permanent
Band: 5
Hours: Full Time (37.5 per week)
Base: Belfast

Apply online at jobs.hscni.net
Closing date: Wednesday 11 February 2026, 6pm

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Patient and Client Council @patientclient.bsky.social · 26/01/2026

👏Proud to see our Chief Executive Meadhbha Monaghan selected for the next cohort of the 'Sciana: The Health Leaders Network' focusing on the theme of systems leadership for ageing in good health. Read more here: www.health.org.uk/news-and-com... #peopletopartners #TeamPCC

Image of 18 health leaders selected for SCIANA Cohort 8

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Patient and Client Council @patientclient.bsky.social · 22/01/2026

🚨Quarterly Impact Update October-December 2025 (Q3) Our Quarterly Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within HSC services across NI 🔗www.pcc-ni.net #PCCImpact #PCCSupport #PCCEngage #PCCConnect #HSCNI

Impact Card OCT - DEC 2025
PCC Support is our advocacy and support model which focuses on relationship building and a partnership approach, putting the voice of the person at the centre of our work. We use advocacy and mediation skills to work with members of the public and the HSC to resolve issues of concern and complaints.

The top areas of concern for PCC Support in Quarter 3 were:
Communication
Treatment and Care Quality
Staff Attitude
Complaints Handling
Treatment and Care Diagnosis

980 Calls and emails to PCC Connect Freephone and inbox
543 People given advice and information
182 New advocacy cases
50 cases supported with a complaint
6 SAI Cases supported

Where possible, the PCC
seeks to find a resolution for clients in addressing issues and complaints through partnership, mediation and a relationship-based approach.

In Quarter 3 we recorded a 64% Resolution Rate

You told us ''I was so desperate and didn’t know where to go. I’d really given up when I walked into the Library and PCC Practitioner introduced themselves''

Engagement Platform Highlight
The Care of Older People Engagement Platform (EP) held its first meeting following a recruitment drive, to welcome new members and outline the purpose, operation and review the Working Agreement of the platform. A Senior PPI officer from the PHA attended to brief EP members on the ‘Safer Mobility’ regional work and opportunities for lived-experience involvement. Two members also attended a PCC roundtable meeting on ‘The Big Discussion’ around healthcare in NI.
We were delighted with feedback from one of the members:

“I just wanted to say, that was a lovely meeting, thank you. You’re a great host/facilitator and you keep things moving. Also, you are great at keeping in touch and answering emails promptly."

50 Engagement Platform Member attendances
23 HSC involvement opportunities promoted
8400 Engaging with PCC Website

In focus: Support in the Community wins National award!

PCC Support in the Community aims to help reach the public in rural areas and marginalised groups, and support them to raise concerns and complaints about their health and social care. This project developed links with 18 local organisations across 160 clinics, ensuring a wider range of public voices were heard in our aim to shape health services in NI.

Pictured right: Sorcha Forbes, Senior Practitioner - Health Inequalities Project Manager with the PENNA Award)

We were delighted when we won ‘Team of the Year’ for this project at the PENNA awards in October!

We asked all clients who provided contact details and organisations who used the service, for feedback. Of those:
100% of public respondents were satisfied with the ‘Support in the Community’
100% of organisation respondents would recommend Support in the Community to other organisations

The PCC also received recognition as finalists at the NI Social Media Awards for ‘Best use of Social Media’! Follow us on our social media channels!

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Patient and Client Council @patientclient.bsky.social · 22/01/2026

We have responded to the Consultation on the Draft Revised Mental Health (NI) Order 1986 Codes of Practice Read the response and report here 👉 pcc-ni.net/pcc-impact/c...

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Patient and Client Council @patientclient.bsky.social · 20/01/2026

We have responded to the Consultation on the Learning Disability Service Model Read the response and here 👉 pcc-ni.net/pcc-impact/c...

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Patient and Client Council @patientclient.bsky.social · 22/12/2025

We have responded to the Consultation on the Public Health Agency's Partnership and Engagement Strategy Read the response and report here 👉 pcc-ni.net/pcc-impact/c...

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Patient and Client Council @patientclient.bsky.social · 19/12/2025

#TeamPCC #FeedbackFriday 🖱️Find out more about PCC Support pcc-ni.net/pcc-support/

PCC Feedback: Thank you for all your support and assistance. You made all the difference being by my side. Individual who used PCC Support Service

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Patient and Client Council @patientclient.bsky.social · 05/12/2025

#FeedbackFriday #TeamPCC 🖱️Find out more about PCC Support pcc-ni.net/pcc-support/

image of text that says "PCC PATIENT&CLIENTCOUNCIL PATIENT &CLIENT COUNCIL FEEDBACK "My queries were always dealt with very efficiently. The PCC advocate supported me with advice, guidance, kindness and compassion during a very difficult and stressful time." Individual who used PCC Support Service"

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Patient and Client Council @patientclient.bsky.social · 04/12/2025

The Patient and Client Council (PCC) has welcomed the Public Accounts Committee’s Report on Access to General Practice. PCC provided evidence to the Committee in February 2025. Read our statement here: pcc-ni.net/news/2025/de...

PCC Statement: Ref: Patient and Client Council welcomes Report on Access to General Practice in Northern Ireland. www.pcc-ni.net

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Patient and Client Council @patientclient.bsky.social · 13/11/2025

‘Infinity Room’ opens in memory of Noah McAleese The McAleese family from Dunloy, who tragically lost their son Noah (2) in a farming accident, have helped open a new bereavement support room at the Causeway Hospital. ✨Full article here: pcc-ni.net/news/2025/no... #TeamPCC

PCC Chief Executive, PCC Advocate, McAleese Family and Health Minister with NHSCT Staff pictured at the opening of the Infinity Room 12.11.2025 in memoray of Noah

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Patient and Client Council @patientclient.bsky.social · 12/11/2025

📣Quarterly Impact Update – July to September 2025 (Q2) Our Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within Health and Social Care services across NI. 🔗Find out more about our work at: pcc-ni.net #TeamPCC

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Patient and Client Council @patientclient.bsky.social · 12/11/2025

📢To celebrate World Quality week we have published our Annual Quality Report Read our Quality Report here: pcc-ni.net/about-us/cor... #TeamPCC

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Patient and Client Council @patientclient.bsky.social · 10/11/2025

📽️We have recently added a new video to our YouTube: 'PCC Feedback' It highlights how PCC can support individuals who have an issue or concern related to health or social care. A big thank you to all who kindly took part and shared their experiences www.youtube.com/watch?v=vjw3...

youtube.com

PCC Feedback

YouTube video by PCC - Patient and Client Council

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Patient and Client Council @patientclient.bsky.social · 07/11/2025

#FeedbackFriday #TeamPCC Do you have a concern about the health, or social care, you or someone you care for has received? We can provide you with support and advice. Contact us on 🌐https://pcc-ni.net/contact-us/ ☎️0800 917 0222 📧 info@pcc-ni.net

PCC Feedback: 'PCC Practitioner listened to my issues with empathy and understanding, which made me feel I had come to the right place for help and advice."

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Patient and Client Council @patientclient.bsky.social · 03/11/2025

Leaflet - Membership Scheme. QR code. Join our Membership Scheme to keep up to date with our work, involvement opportunities and what is going on across Health and Social Care.
Find out more 0800 917 0222. Visit our website www.pcc-ni.net

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Patient and Client Council @patientclient.bsky.social · 31/10/2025

Earlier this month, #TeamPCC hosted an information stand at the ‘Your Health’ Event’ with Glaucoma UK, Bomoko NI and Stronger Together Network The Health Minister made a visit to our stand to hear about #PCCSupport in the Community pcc-ni.net/pcc-support/... @health-ni.gov.uk

imagine L-R PCC Practitioner, Health Minister Mike Nesbitt, and event organiser Bomoko NI

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Patient and Client Council @patientclient.bsky.social · 31/10/2025

#FeedbackFriday ☎️08009170222 📧info@pcc-ni.net 💻PCC-ni.net 🔗Read more about PCC Support: pcc-ni.net/pcc-support/

Feedback: "My experience of working with the PCC has been outstanding and I would not hesitate to recommend your service." -Individual who used PCC Support Service

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Patient and Client Council @patientclient.bsky.social · 30/10/2025

Annual Report and Accounts 2024-25 published #TeamPCC is delighted to present the PCC Annual Report and Accounts 2024-25, which sets out the impact PCC has made in the past year, working with, and on behalf of, individuals and the wider public. ➡️Read the report here: pcc-ni.net/.../pcc-annu....

PCC Annual Report and Accounts 2024-25 cover

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Patient and Client Council @patientclient.bsky.social · 24/10/2025

#FeedbackFriday #TeamPCC Do you gave an issue or concern about your health or social care? Our focus is on finding an early resolution to your issue. 🔗Visit our website to find out more pcc-ni.net/pcc-connect/

Feedback: “[PCC Practitioner] was so helpful... answered my queries and pointed me in the right direction. They listed and provided reassurance” Individual who used PCC Support Service

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Patient and Client Council @patientclient.bsky.social · 24/10/2025

Yesterday, our Policy & Impact Sub-Group met to discuss; ✅ The publication & next steps for; 🤝 People to Partners Report 💬 What the Public Think Key Findings Report ✅ The Adult Protection Bill ✅ PCC Consultation responses #TeamPCC #PCCImpact #PeopletoPartners

ℹ️ The Policy and Impact Council Sub-Group is established by Council, as an advisory group to Council and the Executive Team on policy and impact issues. Pictured are the members who were present 23/10/2025

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Patient and Client Council @patientclient.bsky.social · 22/10/2025

Today we are at #Dromore Community Centre for the Positive Ageing Well Event (10:30am-12:30pm) sharing PCC info & advice. #TeamPCC is currently seeking new members for our Care of Older People Engagement Platform. Find out more here pcc-ni.net/.../have-you... #positiveageingmonth #peopletopartners

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

Thank you to everyone who joined our Café Conversation ‘Seeking resolution – One conversation at a time’ at #nicon25 Learn more about our advocacy work via our website: pcc-ni.net/pcc-support/ @niconfederation.bsky.social

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

#TeamPCC is on the panel: ‘From concept to reality: Building a safe and compassionate culture within HSC’ 💬PCC will be highlighting the important role of Patient voice in HSC Governance and Assurance & highlighting the importance of an independent advocacy model for NI. #NICON25

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

#NICON25 Join us at 2:15pm 'Café conversations: Leadership showcase'. ‘Seeking resolution 1 conversation at a time’-we'll be demonstrating how we use effective communication in partnership to resolve complex issues, strengthen relationships & drive meaningful change. @niconfederation.bsky.social

PCC Colleagues at Book Club Themed Table with PCC merchandise

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

📢We are delighted to launch ‘People to Partners: Developing a unique approach for NI’ 👉Available now at: pcc-ni.net/5696 #peopletopartners #teampcc #NICON25 @niconfederation.bsky.social

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

We’re getting ready to host “People as Partners: A new relationshipwith the public?” 11:45am Glen Suite We’ll launch, share key recommendations from our People to Partners report & explore how NI can build stronger public partnerships for better outcomes. #peopletopartners #TeamPCC #nicon25

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

Day 1 of #NICON25! We are proud to sponsor 10 members of the public to join us this year. Looking forward to our report launch of ‘People to Partners’, networking, learning and sharing ideas with HSC colleagues. Find #TeamPCC in the Reset Lounge! #peopletopartners @niconfederation.bsky.social

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Patient and Client Council @patientclient.bsky.social · 15/10/2025

📣We have published ‘What the Public Think’ - Key findings from a PCC Attitudinal Report on People’s Experiences of Health and Social Care and ‘winter’ pressures. 👉Available now at: pcc-ni.net/pcc-impact/p... #teampcc #NICON25

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Patient and Client Council @patientclient.bsky.social · 10/10/2025

🌍It's #WorldMentalHealthDay We want a health & social care service that is actively shaped by the needs & experience of the public. We believe you are an expert in the care you have received 📽️Ross talks about the benefits of being a PCC Engagement Platform member youtu.be/TgYlv89T3zI?...

youtu.be

PCC Engage - a message from Ross

YouTube video by PCC - Patient and Client Council

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Patient and Client Council @patientclient.bsky.social · 10/10/2025

📽️We have recently added a new video to our YouTube Channel 'PCC Feedback' It highlights how PCC can support individuals who have an issue or concern related to health or social care. A big thank you to all who kindly took part and shared their experiences Watch here www.youtube.com/watch?v=vjw3...

youtube.com

PCC Feedback

YouTube video by PCC - Patient and Client Council

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Patient and Client Council @patientclient.bsky.social · 08/10/2025

⏳ Just 1 week to go until #NICON25! This year’s theme is ‘Reset: Shaping Health & Social Care for the Future’ Here is where you can find us 👇 💬Join the conversation #peopletopartners #teampcc #NICON25 @niconfederation.bsky.social

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Reposted by Patient and Client Council

Professional Standards Authority @prof-standards.bsky.social · 07/10/2025

How do we move forward in partnership with patients and professionals? Our final speaker at our symposium, Peter Hutchinson, from the Patient and Client Council will be addressing this question.

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Patient and Client Council @patientclient.bsky.social · 05/10/2025

Tomorrow our trained Practitioners will be providing #PCCSupport in the Community at: 📍Omagh Primary Care Complex (7 Donaghanie R BT79 0NR) - Mon 6 October, 10am-1pm 📍STEP Dungannon (2 Coalisland Rd BT71 6JT) - Mon 6 October, 10am-4pm More information pcc-ni.net/pcc-support/...

Photo of PCC Senior Practitioner with members of local community at PCC Support in the Community event in The Venue, Ballymena.

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Patient and Client Council @patientclient.bsky.social · 03/10/2025

✨ We are absolutely delighted to share that #TeamPCC has been named Team of the Year at the Picker Experience Network National Awards in Birmingham yesterday! 🎉 This recognition is for our PCC Support in the Community work. #TeamOfTheYear #PCCSupport #PEN25 @pen-news.bsky.social

Photo of PCC Senior Practitioner with PEN25 Award

Photo of PCC Senior Practitioner with two additional attendees standing in front of PCC display board

Photo of PCC Senior Practitioner standing beside large light up letters spelling #PEN25

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Patient and Client Council @patientclient.bsky.social · 02/10/2025

October is Positive Ageing Month! 🧑‍🤝‍🧑 Are you an older person with experience of HSC services, do you care for older people or are you part of a voluntary and community organisation working with older people?⤵️ Read more: pcc-ni.net/pcc-engage/e... #PositiveAgeingMonth

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Patient and Client Council @patientclient.bsky.social · 26/09/2025

Earlier this year, PCC and @prof-standards.bsky.social hosted 'Professionals and the Public: in partnership for Patient Safety'. "PCC are committed to building on the important reflections in this paper as we respond to the call to action and ‘make this count'." - Meadhbha Monaghan, PCC CEx

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Patient and Client Council @patientclient.bsky.social · 26/09/2025

You could be a lifesaver! As #OrganDonationWeek comes to an end, PCC are reminding you to confirm your decision on the NHS Donor Register, it takes 2 minutes and could save up to 9 lives! 🔗https://organdonationni.info

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