iiinova — where your digital self keeps evolving

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 05/08/2025

The Western Trust’s failure to give a patient an MRI caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis. Read more at: www.nipso.org.uk/our-investig...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 11/07/2025

Our Strategic Plan for 2025-2029, launched today, focuses on accessibility, engagement and making a difference. These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice. nipso.org.uk/about-us/cor...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 25/06/2025

The Ombudsman has announced that she is to commence her 'own initiative' investigation into the Northern Ireland Housing Executive. The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year. See: nipso.org.uk/our-findings...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 25/06/2025

We're looking forward to launching our new complaint handling rules for the health and social care sector next week. The procedures will help streamline complaints handling for organisations across the sector. #complaintsmatter

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 22/05/2025

At yesterday's @NIACfEd Ombudsman Margaret Kelly discussed the issue of restraint and seclusion within schools. She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector. Watch at: niassembly.tv/committee-fo... @niassembly.gov.uk

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 21/05/2025

The Ombudsman will be giving evidence to the Northern Ireland Assembly today at 3.00pm. Watch proceedings at: niassembly.tv/live-stream-2/ Read our investigation report at: nipso.org.uk/our-findings...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/05/2025

Thanks to Rodney Allen and Colette Kane from the @niauditoffice.bsky.social for delivering our Lunch and Learn session today. Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 15/05/2025

Are you lucky enough to be at the Balmoral Show today? 🌞🌞🌞 Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body. They also have free stuff....😀😃

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 15/05/2025

What are complaints standards? What is the Ombudsman's role in investigating complaints? Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints. nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 12/05/2025

'Public bodies should focus on early resolution of complaints and on dealing with them in a transparent way.' Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well. nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 06/05/2025

Making a complaint about a public body should be straightforward. We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy. Watch in full at: www.nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 02/05/2025

We're looking for a new member of staff to join our Corporate Services Team. The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management. Apply today at nipso.getgotjobs.co.uk/home

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 01/05/2025

Catch up on our work with our latest Quarterly Bulletin. May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports. nipso.org.uk/resources/ot...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 29/04/2025

Our new training videos are designed to help staff in public bodies deal with complaints. 'An Introduction to Good Complaints Handling' explains the six principles behind our approach. To see the full video and others in the series, visit: nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 17/04/2025

Our most recent Case Digest looks at complaints brought to us in relation to women’s health. The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes. nipso.org.uk/resources/ot...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 14/04/2025

Reposted by Northern Ireland Public Services Ombudsman

We've created a set of videos to help staff in public bodies deal with complaints. 'An Introduction to Good Complaints Handling' explains the principles behind our approach. To see the full video and the others in the series, visit: nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 14/04/2025

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 11/04/2025

Making a complaint about a public body should be straightforward. We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy. Watch in full at: www.nipso.org.uk/make-complai...

Screenshot of video showing complaints process

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Reposted by Northern Ireland Public Services Ombudsman

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 08/04/2025

'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.' Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well. nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 08/04/2025

Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public. The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well. nipso.org.uk/service-prov...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 08/04/2025

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 08/04/2025

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 03/04/2025

Earlier today we spoke at the Centre for Independent Living's annual conference. Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 21/03/2025

During our enquiries we noted a willingness within the health and social care system and in GP practices to improve interpretation services for patients. However our report made 11 recommendations. nipso.org.uk/our-findings...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 21/03/2025

To help us compile our Lost in Translation report, we collected information from the BSO Interpreting Service and the Department of Health's Directorate of Primary Care. nipso.org.uk/our-findings...

Statistics of GPs requesting translation

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 21/03/2025

We've published the first in a series of reports looking at potential barriers to accessing healthcare in Northern Ireland. Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English. nipso.org.uk/our-findings...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/03/2025

Rebecca Hilsenrath @phsombudsman.bsky.social England and Ger Deering @OfficeOmbudsman Ireland with their reflections on access to justice for asylum seekers. #seekingsafety

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/03/2025

Thank you to Nashieli Remirez Hernandez, President of @the_ioi and the Human Rights Commission of Mexico City for being the keynote speaker at our conference today, and for providing a fascinating view of the Mexican experience of migration.

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/03/2025

"Raising a complaint can be daunting for most of us. But how much more so for those newly arrived, dealing with trauma and seeking asylum?"

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/03/2025

Project lead Prof. Chris Gill (Univ of Glasgow) explaining the aim is to enhance access to justice for asylum seekers and refugees, helping to ensure they are able to access rights and entitlements. It is also about the role of Ombuds organisations and how they can extend their impact in society.

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 20/03/2025

Ombudsman Margaret Kelly welcomes delegates to our conference today. 'Seeking safety - supporting asylum seekers and refugees to access public services' will hear from local and international voices share their experiences of work in this area.

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 19/03/2025

"It's important we change the culture in public bodies so that they learn from complaints. We cannot use a system under pressure as an excuse to not do that." Ombudsman Margaret Kelly on @bbcradioulster explains how complaints can be a driver for change. bbc.co.uk/sounds/play/...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 19/03/2025

Our latest Case Digest looks at some of the investigations we've carried out in relation to women’s health. The cases highlight some of the key issues, and illustrate how learning from complaints can help to improve public services. Read the Digest at: nipso.org.uk/resources/ot...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 19/03/2025

A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains. Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived. Read our investigation report at: www.nipso.org.uk/our-findings...

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 10/03/2025

ICYMI🙂 Ombudsman Margaret Kelly has appeared as a special guest on the Ombudsman Association @OmbudAssoc podcast. Tune in to hear discussions on women in leadership and examples of NIPSO investigations into women's health issues. youtu.be/qv4TZVlEO0Q

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 07/03/2025

To mark #InternationalWomenDay Ombudsman Margaret Kelly has appeared as a special guest on the Ombudsman Association podcast. Tune in to hear discussions on women in leadership as well as examples of NIPSO investigations about issues relating to women's health. youtu.be/qv4TZVlEO0Q

youtu.be

S2 EP6: International Women’s Day Special with Margaret Kelly

YouTube video by Ombudsman Association

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 06/03/2025

Only a few days left to apply! 👇👇 www.nipso.org.uk/jobs

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 27/02/2025

Would you like to join our team? We are looking for a Senior Casework Officer. Find out more at: nipso.org.uk/jobs

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 27/02/2025

Ombudsman Margaret Kelly is proposing an investigation into the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive. nipso.org.uk/latest

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 19/02/2025

Do you have an unresolved complaint about a public body in Northern Ireland? We may be able to investigate. We do not take sides, and our service is free. www.nipso.org.uk

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 12/02/2025

'Our investigations are inquisitorial rather than adversarial. This is why many people choose an ombudsman rather than go down the traditional legal route.' Read about an ombudsman's role in the justice landscape in this month's @agendani www.agendani.com/achieving-ju...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 05/02/2025

Final week to apply! 👇👇👇👇 www.nipso.org.uk/jobs

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 30/01/2025

Our latest Quarterly Bulletin highlights: 📑 - five investigation reports into complaints about health and housing 📢- the latest on our complaints standards work 🪩 - details of an upcoming conference 👩‍💼- news of job opportunities at NIPSO nipso.org.uk/resources/ot...

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 28/01/2025

Our Improvement, Engagement and Impact team helps promote the learning from our work, leading to improvements across the public sector. This is an interesting and varied role within a unique organisation. Apply today at: nipso.org.uk/jobs

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Sean Martin @seanmartin38.bsky.social · 28/01/2025

Interesting research. We need a simple compassionate complaints process for public services which is focused on resolution and learning. @mrosekelly.bsky.social @juliehealy.bsky.social @nipsocomms.bsky.social

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 27/01/2025

Would you like to be on our Audit and Risk Committee? We require a new Chair and a new Member of the body that provides scrutiny and support for the Ombudsman in her role as NIPSO's Accounting Officer. To find out more, see: nipso.org.uk/jobs

Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 23/01/2025

Our office is closed to the public tomorrow, but you can still give us a call or make a complaint via our website: 📞0800 343424 ⌨️https://nipso.org.uk/make-complaint

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Northern Ireland Public Services Ombudsman @nipsocomms.bsky.social · 21/01/2025

We regularly publish our full investigation reports. Our latest reports include our findings into complaints about: 🏫a primary school and a secondary school 🩺two GP practices 🏘️the NI Housing Executive 🏥four Health Trusts nipso.org.uk/our-investig...