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News Media Help Desk @newsmediahelpdesk.org · 12/10/2026

Need help finding the right case study or guide? Comparing tools in the Scorecard? Not sure whether a DIY resource is enough for your newsroom? That’s exactly where the chat can help.

A screenshot of a live chat support widget on a computer. The conversation goes "Do you need help finding a tool? Let us know if we can help." "Will Known Agents work with Wordpress?" "Hello! Yes, Known Agents has a WordPress plugin, so it's easy to connect on that platform. Just in case you leave or we reply later: How do you want us to get back to you? Email?" "Thanks" "No problem! Don't hesitate to reach out again if you have more questions."

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News Media Help Desk @newsmediahelpdesk.org · 12/10/2026

Local news publishers: Got a digital challenge you’re trying to solve? Now you can chat with a real person at News Media Help Desk. 💬 We’re launching live chat support — staffed by humans, not AI.

Gray text on a light purple background. Got a digital challenge? You can now chat with a real person at the News Media Help Desk. A screenshot of a live chat widget that says "Questions? Chat with us. We are online."

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News Media Help Desk @newsmediahelpdesk.org · 21/08/2026

At @mujschool.bsky.social, the students are back! We can't wait to meet the next generation of journalists. For those who don't know, at the Help Desk, student staffers from the Missouri School of Journalism take part in the work we do to support local news publishers 🤝

A small stuffed animal tiger called "Tiny Truman" wears a black shirt with gold letter that says "MIZ Journalism, Mizzou." The tiger is surrounded by News Media Help Desk swag.

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News Media Help Desk @newsmediahelpdesk.org · 07/07/2026

The Athens County Independent used Yodel to make their community event calendar. If your newsroom is thinking about using this tool, check out our getting started guide: www.newsmediahelpdesk.org/yodel-newsro...

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News Media Help Desk @newsmediahelpdesk.org · 01/07/2026

A growing number of news organizations are turning to fundraising tools for features beyond donation collection. Get insights from Outlier Media's experience with Fundraise Up here: www.newsmediahelpdesk.org/fundraise…

Case Study: How Fundraise Up helps Outlier Media understand and convert donors

Quote from the case study: Despite their initial hesitations around Fundraise Up’s high fees, Outlier Media says the investment in the platform has paid dividends. “For us, the fee structure is worth it,” Ashley Fassett, Outlier Media’s Membership & Events Manager said.

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News Media Help Desk @newsmediahelpdesk.org · 26/06/2026

Interested in experimenting with a Nextdoor News account at your news organization? Take a look at our getting started guide to get ready. www.newsmediahelpdesk.org/getting-star...

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News Media Help Desk @newsmediahelpdesk.org · 08/06/2026

We just added two new categories to the Scorecard: social media management and AI monitoring. Look up individual tools or filter by category and compare to see which tool aligns best with your news organization's needs. Visit the Scorecard here: www.newsmediahelpdesk.org/tools-sco…

Check out new tool categories available in the Help Desk’s Scorecard: social media management and AI monitoring. A total of eight new tools have been added.

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News Media Help Desk @newsmediahelpdesk.org · 22/04/2026

Good Tape’s origin story shows that sometimes the best tool for journalists is one built by journalists. Read our case study on the tool here: www.newsmediahelpdesk.org/good-tape…

Case Study: The AI transcription tool that protects your sources.

Tav Klitgaard is the CEO of Zetland, the Danish outlet where Good Tape originated. He’s witnessed how beneficial this transcription tool can be. “It’s not that often that you see grown people almost in tears over something that technology has done for them in their professional life,” he says.

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News Media Help Desk @newsmediahelpdesk.org · 07/03/2026

Day three of #NICAR26 is here! Need a notebook or a pen? Stop by our table in the exhibitor’s area to say hello and pick up note-taking essentials 🗒️🖊️✨

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News Media Help Desk @newsmediahelpdesk.org · 26/02/2026

The Help Desk will be at #NICAR26 in Indianapolis! Find us in the exhibitor area, where you can pick up swag, tell us about what’s working for your news organization or tell us about a challenge your newsroom is facing. www.ire.org/training/conferences/ni…

News Media Help Desk will be at NICAR26 in Indianapolis March 5-8, 2026. Find us in the exhibitors area! Contact hello@newsmediahelpdesk.org to schedule a 1:1 session with product director Leah Becerra.

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News Media Help Desk @newsmediahelpdesk.org · 10/02/2026

First-party data collection fills the gap left by the decline of cookies, helping news publishers better understand readers, personalize experiences and monetize the information they collect. Here’s our guide to getting started with Admiral: www.newsmediahelpdesk.org/admiral-news...

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News Media Help Desk @newsmediahelpdesk.org · 05/02/2026

You can see the December and January issues of Help Desk Monthly in our site archive: www.newsmediahelpdesk.org/category/hel...

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News Media Help Desk @newsmediahelpdesk.org · 05/02/2026

For newsrooms publishing only a few stories a week, Parse.ly’s focus on historical data could help provide actionable insights about audiences. Take a look at our getting started guide for the tool: www.newsmediahelpdesk.org/parse-ly-…

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News Media Help Desk @newsmediahelpdesk.org · 04/02/2026

Considering an AI moderation tool for your news organization? Here’s our guide to implementing Utopia Analytics effectively. www.newsmediahelpdesk.org/getting-star...

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News Media Help Desk @newsmediahelpdesk.org · 05/01/2026

Thinking about onboarding @socialnewsdesk.com at your news organization? Check out our getting started guide: www.newsmediahelpdesk.org/social-news-...

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News Media Help Desk @newsmediahelpdesk.org · 23/12/2025

Nota focuses on enhancing journalist-created content. Thinking about trying it out in your newsroom? Here’s how to get up and running quickly: www.newsmediahelpdesk.org/newsroom-get...

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News Media Help Desk @newsmediahelpdesk.org · 16/12/2025

The latest episode of the Small Press, Big Ideas podcast featured Help Desk Product Director @leahbecerra.com and RJI Executive Director @randypicht.bsky.social talking about our new project!

Small Press, Big Ideas podcast - Episode 62: Inside the News Media Help Desk, with Leah Becerra & Randy Picht

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News Media Help Desk @newsmediahelpdesk.org · 15/12/2025

Thinking about trying Pinpoint in your newsroom? Check out our getting started guide for this free document analysis tool. www.newsmediahelpdesk.org/google-pinpo...

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News Media Help Desk @newsmediahelpdesk.org · 13/12/2025

The first edition of our monthly newsletter sends Tuesday, Dec. 16! Don't miss out, sign up for Help Desk Monthly today: mailchi.mp/newsmediahelpdesk.org/mo…

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News Media Help Desk @newsmediahelpdesk.org · 12/12/2025

To find out if Chartbeat is right for your newsroom, and to get some pro tips, check out our getting started guide for the tool. www.newsmediahelpdesk.org/chartbeat-an...

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News Media Help Desk @newsmediahelpdesk.org · 11/12/2025

Thinking about using Good Tape in your newsroom? Check out our steps for getting started with this AI-based transcription tool: www.newsmediahelpdesk.org/getting-star...

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News Media Help Desk @newsmediahelpdesk.org · 10/12/2025

We are officially live! Check out the News Media Help Desk, a one-stop shop for local media organizations to get digital help, at newsmediahelpdesk.org

News Media Help Desk is NOW LIVE! newsmediahelpdesk.org. An image of a laptop with the homepage for the News Media Help Desk site.

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News Media Help Desk @newsmediahelpdesk.org · 03/12/2025

Exciting news! News Media Help Desk will officially be launching on December 10! newsmediahelpdesk.org

newsmediahelpdesk.org will be launching on December 10

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