iiinova — where your digital self keeps evolving

Metrigy @metrigy.bsky.social · 31/03/2025

#MetriNote - ServiceNow acquires Moveworks for $2.85B & launches Yokohama AI platform! Big AI push for unified workflows. #CRM #AI #Agentics #CX metrigy.com/product/metr...

metrigy.com

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Metrigy @metrigy.bsky.social · 26/03/2025

#PressRelease - Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report Metrigy’s #MetriRank study evaluates leading #UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term. metrigy.com/cisco-takes-...

metrigy.com

Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report

Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

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Metrigy @metrigy.bsky.social · 13/03/2025

#Blog by Beth Schultz - As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play. metrigy.com/what-you-nee... #CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation

metrigy.com

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Metrigy @metrigy.bsky.social · 11/03/2025

#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models. #Agentforce #Gemini metrigy.com/product/metr...

metrigy.com

MetriNote - Salesforce and Google Deepen Partnership for AI

Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.

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Metrigy @metrigy.bsky.social · 06/03/2025

#MetriNote - Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application. #APIs #Compliance metrigy.com/product/metr...

metrigy.com

MetriNote - Theta Lake Announces Platform, API Access

Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.

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Metrigy @metrigy.bsky.social · 03/03/2025

#Blog by Irwin Lazar - Calculating the Return on Generative AI Investment: When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time. #ROI #GenerativeAI #AI www.nojitter.com/ai-automatio...

nojitter.com

Calculating the Return on Generative AI Investment

When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.

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Metrigy @metrigy.bsky.social · 24/02/2025

#MetriNote - Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its #compliance portfolio. Terms of the acquisition were not disclosed. metrigy.com/product/metr...

metrigy.com

MetriNote - Smarsh Adds Voice Recording via CallCabinet

Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its compliance portfolio.

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Metrigy @metrigy.bsky.social · 20/02/2025

#Blog by Robin Gareiss - Only 50% of companies use interaction analytics, but with AI-driven insights, you can improve agent performance, sales, product offerings, and operational efficiency. The future of CX is here! 💡 #AI #CustomerExperience #GenerativeAI metrigy.com/interaction-...

metrigy.com

Interaction Analytics Matter – A Lot

LLMs deliver compelling insights to improve CX and business operations.

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Metrigy @metrigy.bsky.social · 03/02/2025

🚨 | Press Release: Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares. Read the full release below! #Collaboration #UCaaS #Phones #SIPTrunking metrigy.com/metrigy-rele...

metrigy.com

Metrigy Releases Workplace Collaboration MetriCast 3Q24 Market Shares

Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares.

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Metrigy @metrigy.bsky.social · 13/01/2025

Join @imlazar.bsky.social in #webinar TOMORROW at 11amET! Irwin shares our latest research on #generativeAI virtual assistant addition for employee engagement, & ways companies can measure benefits including gains in productivity, cost savings, and revenue gain. www.brighttalk.com/webcast/1867...

brighttalk.com

Measuring ROI for Generative AI

As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI...

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Metrigy @metrigy.bsky.social · 06/01/2025

#Blog by Beth Schultz - A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings. #CWM #DigitalWorkplace #Collaboration metrigy.com/ask-an-analy...

metrigy.com

Ask an Analyst: 2024 Digital Workplace Trends

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

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Metrigy @metrigy.bsky.social · 06/01/2025

#Blog by Robin Gareiss - Customer experience trends like #generativeAI, proactive outreach and #agent assist can all help organizations ensure they can attract and keep customers. Check out 7 CX Trends to Know in 2025! #CustomerExperience #AgentAssist #AI metrigy.com/7-customer-e...

metrigy.com

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Metrigy @metrigy.bsky.social · 06/01/2025

#Infographic - Though success group mostly selects #CISO, it’s 1.2x more likely to select chief customer officer or #collaboration/ #UC team than the non-success group. metrigy.com/portfolio/cx...

metrigy.com

CX Security: CISO, CX Team Top Owners

Though success group mostly selects CISO, it's 1.2x more likely to select chief customer officer or collaboration/UC team than the non-success group.

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