“If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know...

I spend a lot of time trying to figure out why people get frustrated with each other. There are infinitely many reasons this can happen, but a specific dynamic I’ve noticed in the kinds of projects I…

I’ve had engineers come back to me more than once with a bug they want to close out. The version I remember best went something like this: hey, I have this bug filed, but it’s not really a bug.…

Why vision matters now. Recently someone said to me, “Now is not the time for vision.” This statement gets the relationship between uncertainty and vision backwards. If we are …

In the 8 years I’ve worked on products enabling collaborative applications of robots, there’s been one pervasive assumption from folks receiving them. They want the robots (from arms to AMRs) to zoom…

I have struggled with personas for most of my career. Not because I think they’re useless, I actually really like personas. I’ve used everything from specific industrial roles like “Picker” to…

Today is International Talk Like A Pirate Day, and that gives me an excuse to yet again give everyone the good news about the gay pirates and tell you to watch the delightful show Our Flag Means…

The night before the on-site, six of us went to dinner. Forty people were flying in the next morning to spend two days working on one process. We were the ones who’d planned it, and we were doing the…

Building software at agent speed with human judgement

Wanna know why that cool new thing crashed and burned when you put it in the field? The renders, promo videos, spreadsheets, and live demo all looked great. The math worked. The team you’re buying fro...

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