31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

At the end of a discovery phase, our clients almost always say they wish they had been better prepared.  We run retrospectives at the end of every discovery project. They are a cathartic way to reflec...

The RAF Air Cadets offer a range of activities, training and education to young people as part of their personal and professional development. This work is supported by around 10,000 adult volunteers ...

NHS England is responsible for the continuous improvement in the quality of education and training provided for healthcare workers. This covers around 240,000 learners across a wide range of healthcar...

I recently left the comfort of my home office to facilitate a workshop in-person, for the first time since 2020.  The journey mapping workshop was similar to ones I’ve regularly run online, and it rem...

NHS England is responsible for the national postgraduate trainee recruitment system (Oriel), which is used to recruit postgraduate trainees.  The current system is essential for recruitment in the fie...

HIT Training Ltd (HIT) is the leading specialist training and apprenticeship provider for the UK’s hospitality, catering and retail industries.  They called on us to critique their approach to surveyi...

Wellcome Connecting Science (WCS) funds, develops anddelivers courses, conferences and other events across theworld. By engaging with WCS learning and training content,researchers and professionals wo...

I’m sure it won’t come as a surprise to anyone with experience of booking participants for research sessions that this can be a long and sometimes painful process. After lots of emails flying back and...

User research is all about understanding the user experience and ensuring the voice of the user is heard, so it can be placed at the centre of any decisions made by a service team. But, on recent proj...

Lagom is a team of proper experts.  50% of our team have PhDs to prove it. And we have a playbook full of expert user research, delivery, and service design activities that our Drs (and non-Drs) can d...

After 10 years it was time to recharge and get inspired tinkering around with tech.

We put a lot of effort into research planning. But often, we do this in order to write a proposal, in response to a brief. So we do it for the client, but not with the client.  A recent piece of work ...