After Stanley came home I started applying for jobs. Lagom was closed for business and I needed to find a way to earn money again. But I was still very anxious about my capacity to do work, and abo…

31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...

At the end of a discovery phase, our clients almost always say they wish they had been better prepared.  We run retrospectives at the end of every discovery project. They are a cathartic way to reflec...

After 10 years it was time to recharge and get inspired tinkering around with tech.

Summary: My dad found himself signed up to a mobile phone contract that he didn’t ask for or need. I helped him try to cancel it and make a complaint, and when that didn’t work I helped him refer the ...

User research is all about understanding the user experience and ensuring the voice of the user is heard, so it can be placed at the centre of any decisions made by a service team. But, on recent proj...

Lagom is a team of proper experts.  50% of our team have PhDs to prove it. And we have a playbook full of expert user research, delivery, and service design activities that our Drs (and non-Drs) can ...

I’ve just calculated Lagom’s carbon emissions for the calendar year 2022. It has been on my todo list for longer than it should have. In a post Covid, remote working world we didn’t make that ma...