I’ve been a head of design since March, working on several GOV.UK products and channels: app, chat, pay, notify, forms, emergency alerts. I’m having a lot of fun but there’s a lot to adjust to and to ...

Download the posters: GDS Product Posters Read more here about the digital centre of Government.

Learn more about the process of creating the blueprint for a modern digital government including the collaboration involved, open working, and user-centered design.

An outcome that you and your team is trying to affect is probably fairly static, say, reducing the bureaucratic burden on the public. But how you get there is not, and it changes based on your assumpt...

We’ve made some changes to the interface of site search on GOV.UK to create a simpler, more user-friendly experience.

Learn more about our approach to designing GOV.UK’s experimental chatbot.

Learn more about our approach to designing GOV.UK’s experimental chatbot.

Learn more about our approach to designing GOV.UK’s experimental chatbot.

Here is a dichotomy that has been on my mind recently: user-facing services, or enabling platforms? What’s an ideal relationship between these two? It’s not some grand plea nor is it directed at anyth...

Working in the open in the public sector could really do with a renewed, optimistic case for it. Here are a few reasons why working in the open is good for you and your teams: It makes the work better...

Designing digital products over the last decade has mostly involved applying well-understood techniques to novel use cases. We matured as a digital profession, built design systems, agreed on what goo...