New in #HMC: Klein & Utz ask whether people relate to AI chatbots as tools or as social actors, and whether text vs. voice changes the picture. Their 4-wave longitudinal study tracks how that shapes trust in AI over time. 🧵
stars.library.ucf.edu/hmc/vol13/is...
stars.library.ucf.edu
Tool or Social Actor? How AI Perception and Interaction Modality Influence Perceived Credibility of Communicative AI Over Time
People increasingly interact with conversational agents based on artificial intelligence (AI) for a variety of tasks. While these communicative AI (comAI) systems often produce responses that are natu...