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Heat Trust

@heattrust.bsky.social
83 followers 33 following 8 posts

Heat networks consumer champion for Great Britain. Operator of the only heat networks consumer-protection scheme. Leading the way in setting customer service standards since 2015.

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Heat Trust @heattrust.bsky.social · 10/09/2026
We have launched a consultation on a plan to protect 100,000 households on heat networks from losing their right to compensation for outages, due to a delay in Ofgem's GSOP protections being put in place. Response deadline is 1st October 2026. #heatnetworks #consumers heattrust.org/news-events/...
heattrust.org
Consumer body moves to protect 100,000 households on heat networks set to lose their right to compensation
Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...
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Reposted by Heat Trust
Simon Pirani @simonpirani.bsky.social · 02/09/2026
Heat networks are a v. good idea & can help tackle climate change. But there's huge potential for completely mucking them up, now being realised by councils &, possibly, gov't. theecologist.org/2026/sep/02/... in @theecologist.org & thanks @fuelpovertyaction.bsky.social @heattrust.bsky.social
theecologist.org
Heat networks judicial review challenge
Heat networks should reduce costs and climate impacts. But private interests and lack of regulation has resulted in exorbitant bills and poor service.
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Heat Trust @heattrust.bsky.social · 28/08/2025
Ofgem’s proposed energy debt relief scheme excludes heat network consumers, who were hit hardest by the energy crisis and aren’t protected by its price cap. With Ofgem soon to be the sector's regulator, heat network consumers mustn't be an afterthought or sidebar in its work. tinyurl.com/3ykfyruw
Graphic with quote from Heat Trust’s consultation response: “Ofgem is delivering mixed messages to heat network consumers as the sector’s future regulator – simultaneously promising them equivalent protections to gas and electricity consumers, while working to improve gas and electricity outcomes in a way that leaves heat network consumers behind”.
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Reposted by Heat Trust
Stephen Knight @stephenknight.bsky.social · 24/07/2025
I'm on BBC London News this evening (6.30pm) talking about the cost issues that heat network customers have faced over the past few years and the need for government action. Here's the BBC web news story: www.bbc.co.uk/news/article... Shorter lunchtime bulletin here: www.bbc.co.uk/iplayer/epis...
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Heat Trust @heattrust.bsky.social · 21/07/2025
NEWS: Ofgem’s fair pricing plans still fall short for heat network customers “Ofgem’s proposals around price regulation do not yet deliver the level of fairness or price protection that heat network customers deserve." #heatnetworks #consumers #ofgem heattrust.org/news-events/...
https://heattrust.org/news-events/198-ofgem-s-fair-pricing-plans-still-fall-short-for-heat-network-customers
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Heat Trust @heattrust.bsky.social · 07/04/2025
NEWS: Heat Trust warns that planned government regulations for #HeatNetworks need to go further. Recent progress is welcome but fails to address the root cause of high prices, risks a two-tier outage compensation system and is silent on who pays for improvement works. heattrust.org/news-events/...
heattrust.org
Progress with heat network regulation welcomed, but government needs to go further to protect consumers
Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...
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Heat Trust @heattrust.bsky.social · 07/04/2025
NEWS: Heat Trust welcomes new Energy Ombudsman service for #HeatNetworks It's great to see that all heat network consumers now have the ability to go to the Energy Ombudsman – a right that those on Heat Trust registered heat networks have enjoyed for a decade. heattrust.org/news-events/...
heattrust.org
Heat Trust welcomes new Energy Ombudsman service for all heat network consumers
Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...
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Heat Trust @heattrust.bsky.social · 25/11/2024
🎉 It’s Heat Trust’s ninth birthday! Since our scheme’s launch on 25 Nov 2015, we’ve grown from protecting 15,000 heat network consumers to 85,000 today. We’re very proud of how our small non-profit organisation has paved the way for future @ofgem.bsky.social regulation of #heatnetworks.
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Heat Trust @heattrust.bsky.social · 20/11/2024
NEWS: Consumer champion launches updated guidance for heat suppliers on supporting customers through the winter With icy weather blasting Britain this week, Heat Trust has published updated guidance on how heat suppliers can support their customers. #energy #heating heattrust.org/news-events/...
heattrust.org
Heat Trust updates its guidance to support customers this winter
Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...
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Heat Trust @heattrust.bsky.social · 15/11/2024
NEWS: Consumer champion calls on government to act on communal heating bills Heat Trust has urged the government to take action to lower the cost of heat for customers on heat networks. #Energy #consumers #costofliving heattrust.org/news-events/... @miattafahnbulleh.bsky.social
heattrust.org
Consumer champion calls on government to act on communal heating bills
Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...
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