Frankie Roberto @frankieroberto.com · 29/09/2026It’s not an alternative to GOVUK Notify, it’s a whole different proposition and layer of abstraction (it uses GOVUK Notify to send SMSes, emails and letters). (That they share the same name is unfortunate and not ideal) 031
Frankie Roberto @frankieroberto.com · 29/09/2026Managed to resist the temptation to buy mince pies. Too soon. Will wait for October. 021
Frankie Roberto @frankieroberto.com · 28/09/2026My weeknotes for last week: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 111: Mind the gapDesigning across services for getting a test 140
Frankie Roberto @frankieroberto.com · 27/09/2026We’ve still got our similar sized LG tv from 2011ish! There’s a few dead pixels but it’s not too noticeable. I dread having to find a replacement. Is using a flat screen LCD computer monitor plugged into a set top box a doable alternative, I wonder? 010
Frankie Roberto @frankieroberto.com · 26/09/2026Anyone else I know going to see @psbhq.bsky.social at Ally Pally tonight? I’m looking forward to it! 📡 210
Frankie Roberto @frankieroberto.com · 25/09/2026Guess I could build it and then mash it into the freezer in honour of the real thing? 😃 110
Frankie Roberto @frankieroberto.com · 19/09/2026Had a great day. Inspired by one of the talks, I made a playing card of every talk, in lieu of taking notes. #papercamp5 171
Frankie Roberto @frankieroberto.com · 19/09/2026I’m a #papercamp today, a lovely event exploring the many sides of paper. www.eventbrite.co.uk/e/papercamp-...eventbrite.co.ukPapercamp 5A day event exploring the many aspects of paper through talks and hands-on workshops. 470
Frankie Roberto @frankieroberto.com · 17/09/2026In the UK we use both 24 and 12 hour clock, in different contexts. But at the NHS our style guide is to use 12 hour, with am/pm, except at midday or midnight: service-manual.nhs.uk/content/numb...service-manual.nhs.ukNumbers, measurements, dates and time – NHS digital service manualContent styles, including numerals, ordinals, dosage, temperature, fractions and percentages 110
Frankie Roberto @frankieroberto.com · 16/09/2026I’ve just released a new version of the NHS Prototype kit. 🎉 The main new feature is a “formatTime” filter which uses 12 hour clock and midday/midnight instead of 12am/pm, to avoid confusion. See prototype-kit.service-manual.nhs.uk/guides/filte...prototype-kit.service-manual.nhs.ukFiltersFilters are a Nunjucks feature that you can use within your page templates. 1162
Frankie Roberto @frankieroberto.com · 15/09/2026Love these. Naming your online webpages after the colour of the book cover it used to be published in is the content equivalent of services named after old forms, like V5C and P11D. 121
Frankie Roberto @frankieroberto.com · 15/09/2026There’s a competing Green Book for the NHS too: www.gov.uk/government/c...gov.ukImmunisation against infectious diseaseThe Green Book has the latest information on vaccines and vaccination procedures, for vaccine preventable infectious diseases in the UK. 111
Frankie Roberto @frankieroberto.com · 13/09/2026Weeknotes this week are a reflection on balancing short term and long term work: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 109: Near and farBalancing the short-term and long-term 020
Frankie Roberto @frankieroberto.com · 12/09/2026It can be a bit chicken and egg: if it doesn’t work well on mobile then users won’t use it on mobile, but mobile won’t get prioritised if there aren’t many users. 🐓🥚 For clinical systems too there’s there whole questions of whether it’s assured for mobile use too (which is a whole other 🥫🪱). 130
Frankie Roberto @frankieroberto.com · 12/09/2026I kept neglecting the mobile view as the service is rarely used on mobiles (at the mo). But maybe for health visitors it’d be a good option? Would welcome your input on the WIP product page guidance too! github.com/nhsuk/nhsuk-...github.comAdd pattern for product pages by frankieroberto · Pull Request #2310 · nhsuk/nhsuk-service-manualThis adds some guidance and an example of a ‘product page’. This is a pattern used by non patient facing services, such as those used by staff, or those that are platform services used by other ser... 110
Frankie Roberto @frankieroberto.com · 12/09/2026Great device lab set up! Maybe you can fix the mobile view bugs with the product page (which were my fault 🤦♂️)? 120
Frankie Roberto @frankieroberto.com · 20/08/2026It’s intriguing that apps.apple.com/gb/app/educa... has been released as a separate app rather than in the GOV.UK one…apps.apple.comEducation Record England App - App StoreDownload Education Record England by Department for Education (England) on the App Store. See screenshots, ratings and reviews, user tips and more games like… 100
Frankie Roberto @frankieroberto.com · 16/08/2026Love this! Finding ways to fix bits of design debt against bigger priorities is tricky! I’ve only had mixed success at this in the past. 110
Frankie Roberto @frankieroberto.com · 07/08/2026It’s been great! Family Interrail trip was a success and now we’re in the French alps. Did a great hike with the kids today! 020
Frankie Roberto @frankieroberto.com · 07/08/2026I’m on holiday but it’s great to read this write-up from my team of the NHS App hackathon I took part in before I went away. 💙 140
Frankie Roberto @frankieroberto.com · 30/07/2026Standard breakfast. No really, that’s what it’s called on the menu. Standardfrühstück. 320
Frankie Roberto @frankieroberto.com · 29/07/2026Great paving pattern here in Innsbruck. Looks irregular but isn’t. 250
Frankie Roberto @frankieroberto.com · 29/07/2026I’ve taken the kids to Swarovski Crystal World in Austria. It’s as bling as you might imagine but also really good. 120
Frankie Roberto @frankieroberto.com · 26/07/2026I’m on a sleeper train! In a couchette compartment for 4 with my kids. Our proper happy place. Heading to the Alps! 070
Frankie Roberto @frankieroberto.com · 26/07/2026The replica door apparently dates back to 2015: www.itv.com/news/granada...itv.com 020
Frankie Roberto @frankieroberto.com · 21/07/2026Seems like a job for the new OneGov Delivery Agency? 110
Frankie Roberto @frankieroberto.com · 21/07/2026Would be great if it could! Someone pitch having pm@gov.uk to the prime minister? 110
Frankie Roberto @frankieroberto.com · 21/07/2026Might need a subdomain in there I think, as gov.uk is a public suffix? 100
Frankie Roberto @frankieroberto.com · 21/07/2026I tried to persuade people at a One Team Gov thing yonks age that there should be a single email system and domain for all of central gov. Would save so much pain. It’s one of the things the NHS has mostly solved, with nhs.net. (Although might get un-solved when we move to DHSC)nhs.net 110
Frankie Roberto @frankieroberto.com · 21/07/2026Yep. Solving this is… challenging (in the NHS at least). But we’re gonna try. 001
Frankie Roberto @frankieroberto.com · 20/07/2026Weeknotes for last week: frankieroberto.github.io/nhsnotes/pos... 041
Frankie Roberto @frankieroberto.com · 19/07/2026Viva Espana! 🇪🇸🇪🇸 A tense final, but loved watching it with my 6yo. (Thankfully no school tomorrow) 000
Frankie Roberto @frankieroberto.com · 18/07/2026💯 this Pricing high to allow for discounting as an insidious practice that has no place in public services. 000
Frankie Roberto @frankieroberto.com · 16/07/2026The GOVUK design system team have today added the interruption page pattern and component: design-system.service.gov.uk/patterns/int... - based on previous work by teams across government. 🎉 This is a great example of where it is sometimes helpful to add some friction into a digital journey.design-system.service.gov.ukInterruption pagesPause the user journey to give them important information 0186
Frankie Roberto @frankieroberto.com · 14/07/2026Well done Spain. Looked like they were having fun. Will be tough opponents to beat. 000
Frankie Roberto @frankieroberto.com · 11/07/2026Looks amazing. How was the temperature? UK has turned into a sweatbox (especially London). 110
Frankie Roberto @frankieroberto.com · 10/07/2026+1 for multiple front doors. Particularly important in a healthcare context I think! I wrote a bit about this last year: frankieroberto.github.io/nhsnotes/pos... (NHS has historically had a lot of “single front door” / portal type projects)frankieroberto.github.ioWeek 49: Multiple front doorsAggregation. NHS prototype kit updates. 000
Frankie Roberto @frankieroberto.com · 05/07/2026Weeknotes this week are about designing the digital equivalent of the tear-off strip: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 102: Designing the digital tear-off stripNotes from our alpha kick-off 062
Frankie Roberto @frankieroberto.com · 02/07/2026The TfL Go app displays some art on the loading screen (although it loads fast). There’s a long tradition of art within hospitals, so maybe could draw on that? 120
Frankie Roberto @frankieroberto.com · 01/07/2026Markdown fail! 🤦♂️ What do you think of the unit switcher in www.nhs.uk/health-asses... ? 000
Frankie Roberto @frankieroberto.com · 28/06/2026Weeknotes from the heat wave: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 101: Under the heat domeNotes from the heatwave. 030
Frankie Roberto @frankieroberto.com · 27/06/2026Enjoyed taking the kids to see the legendary @michaelrosenyes.bsky.social with MC Grammar at @londonkidslitfest.bsky.social! 0123
Frankie Roberto @frankieroberto.com · 22/06/2026I love walking to work under such a thick canopy of London plane trees at this time of year. So much cooler beneath them, and an incredible shade of green. 000
Frankie Roberto @frankieroberto.com · 21/06/2026My 100th weeknote: frankieroberto.github.io/nhsnotes/pos...frankieroberto.github.ioWeek 100: Mixed messagesMessages vs data. NHS App iOS design system. 040
Frankie Roberto @frankieroberto.com · 21/06/2026I enjoyed Toy Story 5 with my kids today. Lots of fun moments, and the toys vs tech conceit was meaningful without being over played. 010
Frankie Roberto @frankieroberto.com · 18/06/2026And we have added it to the NHS design system too: service-manual.nhs.uk/design-syste...service-manual.nhs.ukInterruption page – NHS digital service manualIf you need to pause a user's journey with important information, use an interruption page. 010