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Frankie Roberto

@frankieroberto.com
859 followers 535 following 1.4K posts

Freelance interaction designer. X-GOVUK contributor. London dad. Car-free cities. Working for NHS England. www.frankieroberto.com

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Frankie Roberto @frankieroberto.com · 29/09/2026
It’s not an alternative to GOVUK Notify, it’s a whole different proposition and layer of abstraction (it uses GOVUK Notify to send SMSes, emails and letters). (That they share the same name is unfortunate and not ideal)
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Frankie Roberto @frankieroberto.com · 29/09/2026
Managed to resist the temptation to buy mince pies. Too soon. Will wait for October.
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Frankie Roberto @frankieroberto.com · 28/09/2026
My weeknotes for last week: frankieroberto.github.io/nhsnotes/pos...
frankieroberto.github.io
Week 111: Mind the gap
Designing across services for getting a test
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Frankie Roberto @frankieroberto.com · 27/09/2026
We’ve still got our similar sized LG tv from 2011ish! There’s a few dead pixels but it’s not too noticeable. I dread having to find a replacement. Is using a flat screen LCD computer monitor plugged into a set top box a doable alternative, I wonder?
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Frankie Roberto @frankieroberto.com · 26/09/2026
It was great! 📡
Photo from a gig showing a big crowd of people and a stage lit up with lights.
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Frankie Roberto @frankieroberto.com · 26/09/2026
Anyone else I know going to see @psbhq.bsky.social at Ally Pally tonight? I’m looking forward to it! 📡
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Frankie Roberto @frankieroberto.com · 25/09/2026
Guess I could build it and then mash it into the freezer in honour of the real thing? 😃
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Frankie Roberto @frankieroberto.com · 25/09/2026
I so wish I had the space for this.
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Frankie Roberto @frankieroberto.com · 19/09/2026
Had a great day. Inspired by one of the talks, I made a playing card of every talk, in lieu of taking notes. #papercamp5
Photo of some handmade playing cards with doodles on them.
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Frankie Roberto @frankieroberto.com · 19/09/2026
I’m a #papercamp today, a lovely event exploring the many sides of paper. www.eventbrite.co.uk/e/papercamp-...
eventbrite.co.uk
Papercamp 5
A day event exploring the many aspects of paper through talks and hands-on workshops.
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Frankie Roberto @frankieroberto.com · 17/09/2026
In the UK we use both 24 and 12 hour clock, in different contexts. But at the NHS our style guide is to use 12 hour, with am/pm, except at midday or midnight: service-manual.nhs.uk/content/numb...
service-manual.nhs.uk
Numbers, measurements, dates and time – NHS digital service manual
Content styles, including numerals, ordinals, dosage, temperature, fractions and percentages
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Frankie Roberto @frankieroberto.com · 16/09/2026
I’ve just released a new version of the NHS Prototype kit. 🎉 The main new feature is a “formatTime” filter which uses 12 hour clock and midday/midnight instead of 12am/pm, to avoid confusion. See prototype-kit.service-manual.nhs.uk/guides/filte...
prototype-kit.service-manual.nhs.uk
Filters
Filters are a Nunjucks feature that you can use within your page templates.
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Frankie Roberto @frankieroberto.com · 15/09/2026
Love these. Naming your online webpages after the colour of the book cover it used to be published in is the content equivalent of services named after old forms, like V5C and P11D.
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Frankie Roberto @frankieroberto.com · 15/09/2026
There’s a competing Green Book for the NHS too: www.gov.uk/government/c...
gov.uk
Immunisation against infectious disease
The Green Book has the latest information on vaccines and vaccination procedures, for vaccine preventable infectious diseases in the UK.
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Frankie Roberto @frankieroberto.com · 13/09/2026
Weeknotes this week are a reflection on balancing short term and long term work: frankieroberto.github.io/nhsnotes/pos...
frankieroberto.github.io
Week 109: Near and far
Balancing the short-term and long-term
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Frankie Roberto @frankieroberto.com · 12/09/2026
It can be a bit chicken and egg: if it doesn’t work well on mobile then users won’t use it on mobile, but mobile won’t get prioritised if there aren’t many users. 🐓🥚 For clinical systems too there’s there whole questions of whether it’s assured for mobile use too (which is a whole other 🥫🪱).
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Frankie Roberto @frankieroberto.com · 12/09/2026
I kept neglecting the mobile view as the service is rarely used on mobiles (at the mo). But maybe for health visitors it’d be a good option? Would welcome your input on the WIP product page guidance too! github.com/nhsuk/nhsuk-...
github.com
Add pattern for product pages by frankieroberto · Pull Request #2310 · nhsuk/nhsuk-service-manual
This adds some guidance and an example of a ‘product page’. This is a pattern used by non patient facing services, such as those used by staff, or those that are platform services used by other ser...
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Frankie Roberto @frankieroberto.com · 12/09/2026
Great device lab set up! Maybe you can fix the mobile view bugs with the product page (which were my fault 🤦‍♂️)?
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Frankie Roberto @frankieroberto.com · 23/08/2026
Will be around!
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Frankie Roberto @frankieroberto.com · 23/08/2026
Nice! When are you visiting CW?
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Frankie Roberto @frankieroberto.com · 20/08/2026
It’s intriguing that apps.apple.com/gb/app/educa... has been released as a separate app rather than in the GOV.UK one…
apps.apple.com
Education Record England App - App Store
Download Education Record England by Department for Education (England) on the App Store. See screenshots, ratings and reviews, user tips and more games like…
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Frankie Roberto @frankieroberto.com · 16/08/2026
Love this! Finding ways to fix bits of design debt against bigger priorities is tricky! I’ve only had mixed success at this in the past.
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Frankie Roberto @frankieroberto.com · 07/08/2026
It’s been great! Family Interrail trip was a success and now we’re in the French alps. Did a great hike with the kids today!
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Frankie Roberto @frankieroberto.com · 07/08/2026
I’m on holiday but it’s great to read this write-up from my team of the NHS App hackathon I took part in before I went away. 💙
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Frankie Roberto @frankieroberto.com · 30/07/2026
Standard breakfast. No really, that’s what it’s called on the menu. Standardfrühstück.
A plate containing a bread roll, butter and apricot jam
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Frankie Roberto @frankieroberto.com · 29/07/2026
Great paving pattern here in Innsbruck. Looks irregular but isn’t.
Photo from above of some stone paving consisting of different sized rectangles that interlock in a seemingly random way but on closer inspection do have a repeating pattern.
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Frankie Roberto @frankieroberto.com · 29/07/2026
I’ve taken the kids to Swarovski Crystal World in Austria. It’s as bling as you might imagine but also really good.
Photo of a green mound on which is a green face made of grass with a fountain of water coming down from its mouth.
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Frankie Roberto @frankieroberto.com · 26/07/2026
I’m on a sleeper train! In a couchette compartment for 4 with my kids. Our proper happy place. Heading to the Alps!
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Frankie Roberto @frankieroberto.com · 26/07/2026
The replica door apparently dates back to 2015: www.itv.com/news/granada...
itv.com
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Frankie Roberto @frankieroberto.com · 21/07/2026
Seems like a job for the new OneGov Delivery Agency?
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Frankie Roberto @frankieroberto.com · 21/07/2026
Would be great if it could! Someone pitch having pm@gov.uk to the prime minister?
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Frankie Roberto @frankieroberto.com · 21/07/2026
Might need a subdomain in there I think, as gov.uk is a public suffix?
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Frankie Roberto @frankieroberto.com · 21/07/2026
I tried to persuade people at a One Team Gov thing yonks age that there should be a single email system and domain for all of central gov. Would save so much pain. It’s one of the things the NHS has mostly solved, with nhs.net. (Although might get un-solved when we move to DHSC)
nhs.net
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Frankie Roberto @frankieroberto.com · 21/07/2026
Yep. Solving this is… challenging (in the NHS at least). But we’re gonna try.
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Frankie Roberto @frankieroberto.com · 20/07/2026
Weeknotes for last week: frankieroberto.github.io/nhsnotes/pos...
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Frankie Roberto @frankieroberto.com · 19/07/2026
Viva Espana! 🇪🇸🇪🇸 A tense final, but loved watching it with my 6yo. (Thankfully no school tomorrow)
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Frankie Roberto @frankieroberto.com · 18/07/2026
💯 this Pricing high to allow for discounting as an insidious practice that has no place in public services.
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Frankie Roberto @frankieroberto.com · 16/07/2026
The GOVUK design system team have today added the interruption page pattern and component: design-system.service.gov.uk/patterns/int... - based on previous work by teams across government. 🎉 This is a great example of where it is sometimes helpful to add some friction into a digital journey.
design-system.service.gov.uk
Interruption pages
Pause the user journey to give them important information
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Frankie Roberto @frankieroberto.com · 14/07/2026
Well done Spain. Looked like they were having fun. Will be tough opponents to beat.
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Frankie Roberto @frankieroberto.com · 11/07/2026
Looks amazing. How was the temperature? UK has turned into a sweatbox (especially London).
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Frankie Roberto @frankieroberto.com · 10/07/2026
+1 for multiple front doors. Particularly important in a healthcare context I think! I wrote a bit about this last year: frankieroberto.github.io/nhsnotes/pos... (NHS has historically had a lot of “single front door” / portal type projects)
frankieroberto.github.io
Week 49: Multiple front doors
Aggregation. NHS prototype kit updates.
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Frankie Roberto @frankieroberto.com · 05/07/2026
Weeknotes this week are about designing the digital equivalent of the tear-off strip: frankieroberto.github.io/nhsnotes/pos...
frankieroberto.github.io
Week 102: Designing the digital tear-off strip
Notes from our alpha kick-off
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Frankie Roberto @frankieroberto.com · 02/07/2026
The TfL Go app displays some art on the loading screen (although it loads fast). There’s a long tradition of art within hospitals, so maybe could draw on that?
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Frankie Roberto @frankieroberto.com · 01/07/2026
Markdown fail! 🤦‍♂️ What do you think of the unit switcher in www.nhs.uk/health-asses... ?
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Frankie Roberto @frankieroberto.com · 28/06/2026
Weeknotes from the heat wave: frankieroberto.github.io/nhsnotes/pos...
frankieroberto.github.io
Week 101: Under the heat dome
Notes from the heatwave.
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Frankie Roberto @frankieroberto.com · 27/06/2026
Enjoyed taking the kids to see the legendary @michaelrosenyes.bsky.social with MC Grammar at @londonkidslitfest.bsky.social!
Michael Rosen on stage in a marquee with screens showing a photo of a slice of chocolate cake.
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Frankie Roberto @frankieroberto.com · 22/06/2026
I love walking to work under such a thick canopy of London plane trees at this time of year. So much cooler beneath them, and an incredible shade of green.
A photo of dense tree foliage against only just visible blue sky.
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Frankie Roberto @frankieroberto.com · 21/06/2026
My 100th weeknote: frankieroberto.github.io/nhsnotes/pos...
frankieroberto.github.io
Week 100: Mixed messages
Messages vs data. NHS App iOS design system.
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Frankie Roberto @frankieroberto.com · 21/06/2026
I enjoyed Toy Story 5 with my kids today. Lots of fun moments, and the toys vs tech conceit was meaningful without being over played.
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Frankie Roberto @frankieroberto.com · 18/06/2026
And we have added it to the NHS design system too: service-manual.nhs.uk/design-syste...
service-manual.nhs.uk
Interruption page – NHS digital service manual
If you need to pause a user's journey with important information, use an interruption page.
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