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A Collection of HBR’s Most Insightful Research on AI at Work
Research on AI in the workplace can show us how the technology is really being used and what it does to the way we work. Recent studies offer lessons for leaders on how employees are actually using AI, its complicated effects on productivity, the assumptions about AI that can lead all of us astray, where human judgment and expertise remain critical, and how to think about accountability as AI takes on more of the work. As employees hand more work over to AI in complex agents and workflows, leaders need to reshape roles and processes around where humans should remain involved, what they need to do, and what skills they need to do it well.
