Those who need therapy often have to pay out of pocket or go without care, even if they have health insurance. Hundreds of mental health providers told us they fled networks because insurers made thei...

United used an algorithm system to identify patients who it determined were getting too much therapy and then limited coverage. It was deemed illegal in three states, but similar practices persist due...

Providers, patients and even some federal judges say progress-based insurance denials harm patients at key moments of mental health treatment.

In dozens of cases ProPublica reviewed, judges found that some doctors working for these companies engaged in “selective readings” of medical evidence and “shut their eyes” to medical opinions opposin...

In the midst of a mental health crisis, finding a therapist who takes your insurance can feel impossible. Insurers say that’s because there aren’t enough the...

Ravi Coutinho bought a health insurance plan thinking it would deliver on its promise of access to mental health providers. But even after 21 phone calls and multiple hospitalizations, no one could…