Learn how readers, AI systems, and communities interact with content—and why four fundamentals help content thrive in the AI era.

AI has changed audience analysis. Learn how to create content for readers, AI systems, and communities using a practical three-audience framework.

Learn how Human-in-the-Loop leadership helps teams build better AI workflows through oversight, governance, continuous improvement, and accountability.

Learn how to build an AI policy that governs generative AI use, protects content quality, and maintains accountability.

Women in Technical Communication: From typewriters to touchscreens: a history by the women who did the work [Burton, Sharon] on Amazon.com. *FREE* shipping on qualifying offers. Women in Technical Communication: From typewriters to touchscreens: a history by the women who did the work

Cognitive bias didn’t start with generative AI. Learn how groupthink, automation bias, and confirmation bias shape GenAI use—and how professionals can mitigate the risks.

A year-end collection of 20 pithy aphorisms for communicators and content professionals—reflecting on resilience, discernment, clarity, and the responsibility for the work ahead.

Learn how to structure content for accurate AI summaries. This practical guide helps communicators protect meaning, reduce distortion, and write for humans and machines.

Join us for a chat with Debra Kahn, CEO and Principal Consultant at DK Consulting of Colorado, as she explores the complex interplay between GenAI technology and ethical practices. In this episode of...

“Easy to process equates to easy to believe.” These words leaped off the page as I was rereading David Dylan Thomas’ book Design for Cognitive Bias recently. They apply to deliberative content as w…

What if your writing could be more powerful precisely because of what you don’t say? I’m talking about leveraging negative space—not in the sense of page layout or white space, but rather in the se…

UPDATE (02/02/25): Musk and his DOGE team of personal allies have also now gained access to classified material including high-security intelligence …

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Content, like life, has its trends, systems, paradigms, and patterns. Here are some of my take-aways working through both in 2024.

If you’re having difficulty selling the need to conduct a content audit, this blog post is for you. If your organization has never conducted a content audit but you suspect it should let me help yo…