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Dian Taylor MVP 🇳🇱🇺🇸

@d365goddess.bsky.social

226 followers 50 following 36 posts

Microsoft Bizapps MVP | #MVPBuzz | D365 CE Presales Director@RSM | Speaker | Blogger@D365Goddess.com | LinkedIn Learning Author | youtube.com/d365goddess | Dutchie living in the US

Posts Replies Media

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 26/09/2026

Supporting customers in multiple🌎 #languages can get complicated fast. In this 5-min demo I’m showing real-time #translations in #D365 #ContactCenter and wat it looks like. Less jumping between tools and a smooth experience for your customers and #CSRs. 📺 youtu.be/MYODob3Qya0 #CustomerService

DEMO: Real-Time translation in D365 Contact Center

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 19/09/2026

What happens when an outbound #email violates company policy? The new #governance feature in #D365 #CustomerService helps organization create policies & define what should happen! Learn all about it here: 📺 youtu.be/dl4dbO3DPF8 ✍️https://d365goddess.com/governance-d365cs/ #AI #Guardrails #Service

How to configure governance in D365 Customer Service

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 14/07/2026

If you work with #D365FieldService you want to check out my latest content, where I cover ALL the new scheduling/dispatching related features that just came out at part of #2026Wave1! 😍 📺 youtu.be/g2hNvhdSG0g ✍️https://d365goddess.com/d365fs-enhancements/ #Dynamics365 #FieldService #Scheduling #AI

New D365 Field Service Scheduling Enhancements You Need to Know!

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 23/06/2026

AI-powered responses are amazing, until the exact wording matters. #Verbatim responses in #D365 #CustomerService & #ContactCenter lets the #CustomerSupportAgent deliver #knowledge exactly as written! Learn more: 📺 youtu.be/uVpNyz5-W2s ✍️https://d365goddess.com/verbatim-responses/ #Copilot #AI

Set Up Verbatim Knowledge Responses in Dynamics 365

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 23/05/2026

‼️NEW VIDEO‼️The #CustomerIntentAgent in #D365 #CustomerService & #ContactCenter identifies why a customer is reaching out, then suggests the right questions to ask to resolve the issue faster! 🤯 See it in action in under 3 minutes! 📺 youtu.be/agIxjAUQviA #Dynamics365 #AI #Autonomous #Agents

D365 Customer Intent Agent Demonstration

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 12/05/2026

Microsoft is taking #M365SalesAgent (previously Copilot for Sales) to new levels in #2026Wave1! Don't miss this! Learn all about what's coming right here! 📺 youtu.be/wcvJiMhot90 ✍️ d365goddess.com/m365salesage... #D365Sales #D365 #M365SalesAgent #D365SalesAgent #Agents #SalesDevelopmentAgent

Important M365 Sales Agent features coming in 2026 Wave 1 you need to know!

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 15/04/2026

🚨Learn all about what's coming to #D365 #ContactCenter in #2026ReleaseWave1! 🚨 This #release will make your #D365ContactCenter 🧠 smarter and provide customers and #CSR's with better experiences! Check it out: 📺 youtu.be/P48utY67Hh0 ✍️ d365goddess.com/2026wave1-d3... #CustomerService #AI #Service

2026 Release Wave 1: D365 Contact Center

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 18/03/2026

🚨The #2026Wave1 #ReleaseNotes just dropped!🚨 I broke it all down! If you want to learn about all the goodies that are coming to #D365 #CustomerService, check out my content below! 📺 youtu.be/JJVsD2adr0U ✍️https://d365goddess.com/what-is-coming-to-dynamics-365-customer-service-in-2026-release-wave-1/

2026 Release Wave 1: Dynamics 365 Customer Service

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 17/02/2026

#SalesAgent in #M365Copilot is an #AI-Powered conversational interface that can reason over your #CRM's #SalesData in #D365Sales or #Salesforce! No more navigating dashboards and running reports! Learn all about it here: ✍️https://d365goddess.com/salesagent-in-m365-copilot/ 📺 youtu.be/H6lJSlBwwW0

Conversational CRM: Sales Agent in M365 Copilot (preview)

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 03/02/2026

No #CustomerService convo should end in a black hole! #DispositionCodes in #D365 track conversation outcomes result in better reporting! Check out my latest video where I break it all down: 📺 youtu.be/fqFWTg0PWrI ✍️https://d365goddess.com/disposition-codes-d365cs/ #CustomerService #ContactCenter

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 13/01/2026

Ever had the need to show or hide buttons in a #modeldrivenapp based on another value? In this video I will teach you how to use a #PowerFX #formula to show/hide custom #buttons when a 👀#LookupColumn is blank (or populated)! Check it out! ✍️ d365goddess.com/show-hide-cu... 📺 youtu.be/VI2Y2fCoQl8

Show/Hide custom buttons with PowerFX if a lookup column is blank

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 23/12/2025

🚀New feature alert! Just in time for Christmas!🎁 Learn all about the new #RichMediaMessaging in #D365CustomerService and #ContactCenter! I'll explain what they are and how to design them. This will boost CSR productivity! 🤯🤯 📺 youtu.be/poOyvcpbW1k ✍️https://d365goddess.com/rich-media-messages/

Use Rich Media messages in D365 Customer Service and Contact Center

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 25/11/2025

🚀Learn all about what was announced at #MSIgnite last week! I'll break down the new #Agent365, #WorkHQ and #PowerApps #MCPserver and more! And I'll explain why there matter! 📺 youtu.be/NvBQ8IV1V9Q ✍️https://d365goddess.com/top-ignite-2025-announcements/ #PowerPlatform #D365 #CopilotStudio

Top Ignite 2025 Announcements you need to know and why they matter

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 24/10/2025

Keep your #agents organized with #FileGroups in #CopilotStudio! 📚 Group docs to act as a single #knowledge source 🎯 Provide instructions for the file group ✅ Improved performance! 📺 youtu.be/3AqTlDh4LvQ ✍️https://d365goddess.com/keep-your-agents-organized-create-file-groups-for-better-responses

Keep your agents organized: Create File Groups for better responses!

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 09/09/2025

Having trouble populating #LookupColumns using #CopilotStudio's #DataverseConnector? In this video I'll show this and more! Learn to: ✅Use #DataverseKnowledge ✅Configure the Dataverse Connector to populate lookup columns ✅Build an agent flow 📺 youtu.be/KVZaf3tRngc ✍️ d365goddess.com/how-to-popul...

How to populate lookup columns using Copilot Studio’s Dataverse Connector

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 26/08/2025

🚀WHOA, THIS IS A GAME CHANGER!🚀 Learn all about the new #MaskingRules in #Dataverse that allow makers to partially mask data in a column! 📺 youtu.be/cHmVOGu6LxQ ✍️ d365goddess.com/enhance-data... #DataSecurity #PowerPlatform #Security #

Enhance Data Protection in Dataverse with Secured Masking Rules

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 12/08/2025

🚀I've done the digging so you can skip the guesswork! In my last video I break down the new features that are coming in #2025ReleaseWave2 to #D365 #ContactCenter! Learn what is coming here: 📺 youtu.be/RrdhSaR5hEc ✍️ d365goddess.com/what-is-comi... #Dynamics365ContactCenter #CustomerService #D365CE

What's coming to D365 Customer Service in 2025 Release Wave 2

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 06/08/2025

🚀Learn all about what's coming to #2025ReleaseWave2! I did the🧠 research so you don't have to! In this video/article I explore all the exciting new features 🎁coming to #D365CustomerService! 📺 youtu.be/e-my29o-lYE ✍️ d365goddess.com/what-is-comi... #Dynamics365 #2025Wave2 #Service #ReleaseNotes

What's coming to D365 Customer Service in 2025 Release Wave 2

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 22/07/2025

🔔Stay ahead of the game and know what's coming in #2025ReleaseWave2! I did all the 🧠research for you! In my latest video I unpack all the 🎁goodies that are coming to #D365Sales! 📺 youtu.be/Sx00fLXqlh0 ✍️ d365goddess.com/what-is-comi... #ReleaseNotes #2025ReleaseWave2 #SalesEnablement #Sales

What's coming to D365 Sales in 2025 Release Wave 2

YouTube video by D365 Goddess

Reposted by Dian Taylor MVP 🇳🇱🇺🇸

David Warner @davidwarnerii.bsky.social · 15/07/2025

📅 Agenda for the @community.ms #PowerPlatform call 16th of July • The latest updates⚡ • Demos on #PowerApps #PowerAutomate #CopilotStudio • Presented by @d365goddess.bsky.social, Lukas Pavelka & Vipul Jain +more!🚀 #SharingIsCaring 🧡💜 👋 Get the invite → aka.ms/powerplatfor...

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 15/07/2025

Want your #Copilot #Agent to act less like a 🤖 and more like a 🧠? Enable #CustomerIntent in #CopilotStudio and experience: ✅Smart intent matching ✅Less transfers to live CSRs ✅Faster resolutions Check it out: 📺 youtu.be/zroT7QyCJas ✍️ d365goddess.com/learn-how-to... #D365 #ContactCenter #Service

Enable Customer Intent for Custom Agents in Copilot Studio!

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 08/07/2025

Learn how to connect your #CustomAgent to #KnowledgeArticles in #D365 #CustomerService / #ContactCenter to help your customers even faster! No more need for customers to search through knowledge articles or wait to talk to a live agent! 📺 youtu.be/pQuemR8e0rM ✍️ d365goddess.com/let-your-cus...

Let your custom Agent search Knowledge Articles in Dynamics 365!

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 10/06/2025

Learn all about the new #CustomerIntentAgent in #D365 #CustomerService & #ContactCenter! I'll explain what it does, how it works and how to configure it! 📺 youtu.be/rbDf7EtlDSI 📺 youtu.be/NOKjSR0bwk8 ✍️ d365goddess.com/introducing-... ✍️ d365goddess.com/introducing-... #AutonomousAgents #Dynamics365

Introducing the Customer Intent Agent In Dynamics 365 - Part 1

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 20/05/2025

Let's talk about the new #CustomerKnowledgeManagementAgent in #D365 #ContactCenter & #CustomerService and how it helps auto-create & update #KnowledgeArticles autonomously! 📺 youtu.be/p5dphs4fy0c ✍️ d365goddess.com/everything-y... #D365ContactCenter #D365CustomerService #KnowledgeManagement #AI

Everything you need to know about the Customer Knowledge Management Agent!

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 29/04/2025

Do you want to know everything there is to know about the new #CaseManagementAgent in #D365 #CustomerService? I broke it all down; how it works and why it's a HUGE win for #CustomerSupport Teams! 📺 youtu.be/EKFp9ssVxMs ✍️ d365goddess.com/a-deep-dive-... #AutonomousAgents #D365CustomerService #AI

A deep dive into the Case Management Agent(preview) in D365 Customer Service

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 16/04/2025

Dispatching doesn't have to be chaos! Meet the #Autonomous #SchedulingOperationsAgent in #D365 #FieldService, a dispatcher's new best friend for scheduling! Learn all about it in my most recent video and article below! 📺 youtu.be/i0UVeuPg1MU ✍️ d365goddess.com/meet-the-new... #Scheduling #Agents

Meet the new Scheduling Operations Agent in Dynamics 365 Field Service! (Preview)

YouTube video by D365 Goddess

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Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 11/02/2025

Ready to learn everything you need to know about #2025Wave1 🌊 for #D365 #CustomerService and #ContactCenter? This is the video/article you can’t afford to miss! 📺 youtu.be/TxulTv-kbjw ✍️ d365goddess.com/2025-wave-1-... #AutonomousAgents #AI #Service

Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact Center

YouTube video by D365 Goddess

Reposted by Dian Taylor MVP 🇳🇱🇺🇸

M365 Miami @m365miami.bsky.social · 10/02/2025

Wow—just wow! We’re still in awe of how incredible #M365Miami was! 🌴 A huge THANK YOU to our attendees, speakers, volunteers, sponsors & community partners—you made this event unforgettable! 📸 More memories coming soon! 📅 Save the date: Feb 6, 2026! See you at #M365Miami 2026!

Reposted by Dian Taylor MVP 🇳🇱🇺🇸

M365 Miami @m365miami.bsky.social · 31/01/2025

🩷 @d365goddess.bsky.social, @thatmattwade.bsky.social, @magrom.bsky.social, @tonipohl.bsky.social, Melissa Ballesteros, @gastonfcruz.bsky.social, Mary Myers, Anna Bordioug, Steve Dalby

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 30/01/2025

Discover the latest enhancements #Dynamics365 #Sales with #2025ReleaseWave1! Learn about the new #SalesQualificationAgent, it's key features and how it helps sales teams work more efficiently! 📺https://youtu.be/XioKuwhtxlo ✍️https://d365goddess.com/2025-wave-1-dynamics-365-sales/ #Copilot #AI #D365

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 14/01/2025

Ever wondered how to create customized #Copilot #Agents tailored to your business needs? Now's your chance to learn! Join me for an interactive session where I'll guide you through the process of enhancing #productivity with #CopilotStudio and #generativeAI. Register now!

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 14/01/2025

We can now define the data #Copilot uses to generate #CaseSummaries in #D365 #CustomerService, including #CustomColumns and #tables! This helps your CSR's quickly understand case details without sifting through case data manually! 📺 youtu.be/MemhkezgMcQ ✍️ d365goddess.com/configurable... #AI

Configurable Copilot Case Summaries for D365 Customer Service

YouTube video by D365 Goddess

Reposted by Dian Taylor MVP 🇳🇱🇺🇸

M365 Miami @m365miami.bsky.social · 07/01/2025

Let's hear it for our Power Platform POWERHOUSES! 🦾🔥⚡️ This #M365Miami track is packed with expert tips, tricks, and insights to help you maximize the #Microsoft365 #PowerPlatform💡 Check out the full lineup & register FREE today! 👇 #M365Community #CommunityLuv m365miami.com/registration/

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 07/01/2025

Want to learn how to create more advanced views in #Dynamics365CE? #FetchXMLBuilder in the #XRMToolbox lets you use #FetchXML code to build complex custom views that the standard view builder can't handle! Check it out: 📺 youtu.be/RHQUIv3p6OA ✍️ d365goddess.com/create-uniqu...

Create unique D365 views with Fetch XML Builder

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 11/12/2024

Check out my video & article on 2 amazing new #PreviewFeatures for #ModelDrivenApps: #SmartPaste for easy data entry and #SmartGrid (search) for natural language filtering and sorting! 📺 youtu.be/0SY68uEfink ✍️ d365goddess.com/smart-paste-... #PowerPlatform #Dynamics365 #AI #Copilot #D365

Copilot Smart Paste & Smart Grids in Model-Driven Apps

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 04/12/2024

With #CopilotPages, users can now save details from their Copilot #chats directly into a dedicated page. This feature allows team members to #collaborate in real-time on the same page!🌟Learn all about it here: 📺 youtu.be/bFF8HUiAP6Y ✍️ d365goddess.com/microsoft-36...

Microsoft 365 Copilot Pages

YouTube video by D365 Goddess

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Reposted by Dian Taylor MVP 🇳🇱🇺🇸

Come Cloud With Us @comecloudwithus.bsky.social · 25/11/2024

Come cloud with us! 😍 We go live in 1 day 🚀 www.youtube.com/watch?v=QeZx... @suchetagawade.bsky.social @lindsaytshelton.com @d365goddess.bsky.social @cfgcloud.io @abdulkazi.bsky.social

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 19/11/2024

Lots of talk about #AutonomousAgents here at #Ignite today so I published a video & article where I will show you how you can build an #AutonomousAgent in #CopilotStudio! Check it out here: 📺 youtu.be/9pkf8Dy6ODQ ✍️ d365goddess.com/autonomous-a... #Copilot #Agent #AI #Agents #ArtificalIntelligence

Copilot Studio: Autonomous Agents are here! (preview)

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 13/11/2024

🥳🎉!!FEATURE ALERT!!🥳🎉 Did you know we can extend the #PromptGuide for #Copilot in #Dynamics365Sales? 🤯Check out 👀my latest article/video where I show you exactly how to do this! 📺 youtu.be/pidN4gkSkKY ✍️ d365goddess.com/extending-co... #D365 #SalesEnablement #Custom #Prompts

Extending Copilot in D365 Sales - Part 2: Prompt Guide

YouTube video by D365 Goddess

Dian Taylor MVP 🇳🇱🇺🇸 @d365goddess.bsky.social · 09/11/2024

🎉🎉Celebrating my 200th video!🎉🎉 In this video I'll show how to #Extend #Copilot IN #Dynamics365 #Sales by creating an action which I call from a new topic! This feature will be a gamechanger for sales organizations! 📺 youtu.be/IwwutMbXngQ?... ✍️ d365goddess.com/extending-co... #Dynamics365 #D365

Extend Copilot in D365 Sales - Part 1

YouTube video by D365 Goddess