iiinova — where your digital self keeps evolving

NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 08/10/2026

📱 The NJ TRANSIT App just got an update based on your feedback! It’s now more stable, refreshes faster, and includes: 🔹Breaking News alerts on the homepage 🔹A Favorite management menu 🔹Better bus info integration at terminals such as PABT More improvements are on the way!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 07/10/2026

🛎️🚉 The Portal Bridge Cutover communication campaign continues! I’ll be back out in the field tomorrow (10/8): 🔹  Metropark Station: 7 AM–9 AM 🔹  Hoboken Terminal: 5 PM–7 PM ℹ️ More info: NJTRANSIT.com/PortalCutover 🚍 Bus passengers: I’ll see you at Port Authority Bus Terminal at 4:30 PM tonight.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 07/10/2026

I'm sorry, this message wasn’t clear indeed. Although I do not have details on the reason for that specific speed restrictions I’ll make this a topic of discussion at my next meeting with Rail Ops and the Comms team. Thank you for flagging it.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 05/10/2026

🛎️ Sorry for the delays rail customers experienced today due to the earlier track condition in the Hudson Tunnel. I’ll be out in the field again tomorrow, Tuesday, Oct 6, to discuss the Portal Bridge Cutover and gather your feedback: 🔹 Woodbridge: 7–9 AM 🔹 New York Penn: 5–7 PM

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/10/2026

🛎️ The communication campaign for the Portal Bridge Cutover continues & I will be at Trenton station on Monday (10/5), 7 AM - 9 AM. ℹ️ The list of next week’s station visits is up to date on my webpage (bit.ly/3VNiUjb). For more info about the project, visit njtransit.com/portalcutover.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/10/2026

🛎️ Construction for the new PA Bus Terminal has started to impact service. Fewer lanes at the tunnel exit & limited ramp access mean slower bus flow & longer lines inside the terminal. It's not an NJ TRANSIT project but I want to hear your feedback! ℹ️ bit.ly/4dLON1J

bit.ly

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/10/2026

4/4 🔶 Customer Concern Key Performance Indicators, including the uptick in concerns from Light Rail and Access Link customers 🔶 Feedback from my latest listening session at Irvington Bus Terminal 🔶 The launch of the Customer Advocate webpage

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/10/2026

3/4 🔶 Social Media Insights (August), focusing on: 🔹 Bus real‑time tracking information ongoing improvement 🔹 Initial comments about the Portal Bridge Cutover, including concerns about crew and equipment availability during the outage

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/10/2026

2/4 🔶 Advocate Online Form Customer Feedback (August), including: 🔹 Long hold times when making Access Link trip reservations by phone 🔹 The seasonal uptick in requests for service increases across all modes

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/10/2026

🛎️ Yesterday I presented at the September 2026 Operations & Customer Service Committee Meeting. We talked about 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 30/09/2026

🗓️ Tomorrow, Thursday, October 1, I’ll be at Newark Broad Street Station to chat about the Portal Bridge Cutover and to hear your feedback on any NJ TRANSIT mode! See you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🛎️ Tomorrow, in addition to the Operations & Customer Service Committee Meeting, you can also meet me at Princeton Junction! I’ll be available between 5:30 PM and 7:30 PM to chat about your experience on the Northeast Corridor and the upcoming Portal Bridge Cutover.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🚐Access Link 🔹After a strong July, Access Link saw a sharp rise in concerns. 🔹Regional trends varied with Regions 3 & 5 recording the strongest increases. 🔹This uptick was largely due to longer phone wait times following the transition to a new reservation vendor.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🚍Bus 🔹Customer concerns per rider dropped nearly 11%. 🔹The North Division saw a strong 29% decrease, while the other Divisions had small increases. 🔹The decline reflects better service performance & fewer cleanliness issues. App‑related concerns ticked up slightly.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🛎️ The Operations & CS Committee Meeting is tomorrow (9/30). You can attend in person at NJ TRANSIT Headquarters in Newark, or you can watch the meeting via livestream: bit.ly/4wPbzx0 And as promised, here are the August Key Performance Indicators for Bus and Access Link 👇

bit.ly

NJ TRANSIT Board Meetings - YouTube

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

🗓️Tomorrow, 9/29, I’ll be at Morristown station from 7 AM to 9 AM to share information & answer questions about the Portal Bridge Cutover. 👨‍💻 NJTRANSIT.com/customer-advocate is up to date with my engagement meetings this week. ℹ️ More info about the project: NJTRANSIT.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

3/3 🚋Light Rail 🔹Concerns per rider rose in August after July’s strong performance. 🔹NLR stayed stable, but both HBLR and River Line increased significantly. 🔹Service‑related issues saw the biggest jump, while overcrowding & vehicle‑condition concerns remained low.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

2/3 🚉Rail 🔹After a tough July, concerns per 10k riders fell 14% in August. 🔹Complaints dropped on NEC, NJCL and M&E, but rose on Main/Bergen and RVL. 🔹 Overcrowding remained steady; onboard cleanliness improved, though station‑cleanliness reports rose slightly.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

🛎️ Here’s a quick look at August 2026 customer‑concern Key Performance Indicators ahead of the 9/30 Operations & Customer Service Committee Meeting. Rail & Light Rail today, Bus and Access Link tomorrow! Keep in mind, August is traditionally a lighter ridership month.👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

⚠️ This Nor’easter may impact NJ TRANSIT service from tonight through Sunday. ℹ️ Stay up to date this weekend: bit.ly/3VySu4y

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

🛎️The on‑site communication campaign for the Portal Bridge Cutover continues next week. I’ll be at Summit Station on Monday (9/28) from 7 AM to 9 AM. Hope to see you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

August is one of the quietest months of the year in terms of ridership, but you still sent me lots of interesting feedback on X, Bluesky, and Secaucus. 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 24/09/2026

🛎️ The Operation & Customer Service Committee meets next week, Wed 9/30 at 9 AM. Feel free to attend in person at NJ TRANSIT headquarter or watch the live stream. ℹ️ NJTRANSIT.com/board And here is the summary of comments collected via the Customer Advocate form in August. 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 24/09/2026

⚠️ Attention NJ TRANSIT riders! Severe weather is forecast throughout the weekend and may impact transit service. ℹ️ Stay safe and stay informed! 📲 Visit njtransit.com/myinfo to sign up for alerts.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 23/09/2026

Thank you to all the customers who stopped by to talk with me about the upcoming Portal Bridge cutover at Maplewood this morning. 🗓️Tomorrow, 9/24, I’ll be at Millburn from 7 AM to 9 AM to share information & answer questions as well. ℹ️More info: NJTRANSIT.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 22/09/2026

🛎️I will begin visiting local train stops in the morning as part of the Portal Bridge Cutover communication campaign. Tomorrow (9/23), I’ll be at Maplewood Station from 7 AM to 9 AM. Hope to see you there! ℹ️ More info about Portal Bridge Cutover 👇 njtransit.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 22/09/2026

👋Reminder River Line Customers! I'll be at Burlington Towne Centre later today (9/22) to discuss your experience with NJ TRANSIT. See you at 4:30 PM!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 21/09/2026

🔔 The Customer Advocate webpage is live! Visit NJTRANSIT.com/customer-advocate to: 🔹 Learn about my approach to improving the customer experience 🔹 See upcoming engagement event dates & locations 🔹 Explore current customer concern trends 🔹 Share your comments & suggestions through the online form

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

❌ No way to sugarcoat it: these five weeks will be rough, but they’re key to improving long‑term reliability. Send your comments my way, I’ll pass them to the right NJ TRANSIT teams. I’ll also be at several facilities in the coming weeks to collect feedback in person. More info soon!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

🔶 To support this disruption: 🔹 Extra trains will run between New York Penn and Secaucus. 🔹 Riders with origins or destinations on the M&E, Gladstone Branch, or Montclair Line will be accommodated on PATH, NY Waterway ferry, and Bus Route 126.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

🔷 Weekday service adjustments: 🔸 All lines will run, but with fewer trains (except Main& Bergen and Pascack Valley). Expect crowding & adjust travel plans as much as possible. 🔸 All Midtown Direct trains on the M&E, Gladstone Branch, and Montclair Line will operate to/from Hoboken instead of NYPS.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

⚠️🚆 Hey rail riders! The plan for Phase 2 of the Portal Bridge Cutover is now live. 🗓️ Service changes will be in effect from October 11 through November 15. Normal service will resume on November 16. ℹ️ All info & schedules👇 njtransit.com/portalcutover

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

The issue this morning was a "minor" error, relatively quick to resolve. What you’re describing now appears to be a more complex data‑related issue, but I can certainly look into it.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 16/09/2026

👋 Heads up, River Line riders! Come meet me next week and share your feedback about your NJ TRANSIT experience. 📍 Burlington Towne Centre Station 🗓️ Tuesday, September 22 starting at 4:30 PM

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 16/09/2026

I flagged this issue to the comms team, thanks for sharing!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 16/09/2026

Hi John. NJ TRANSIT acknowledges there won't be as many trips during the PM rush as there are now & remain committed to restoring consistent and reliable weekday service asap. Due to ongoing equipment issues on the River Line, they cannot currently provide the same level of service. I'm sorry.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 15/09/2026

👋Hey Hudson County riders! The County invites you to a public meeting about the JFK Bvd Bus Rapid Transit (BRT) Study. Come share your comments! 🗓️9/23, 6 PM-8 PM. 📍HCCC Gabert Library, 72 Sip Ave, 6th Floor, Jersey City I'll see you there! ℹ️More info on the project: hcnj.us/visionzero/brt/

hcnj.us

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 14/09/2026

I don’t hear this often, indeed! Thank you for sharing!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 14/09/2026

🔔 The NJ TRANSIT Board meeting is on Wednesday, 9/16 at 6:00 PM. ℹ️ For info on the agenda, or to submit public comments, visit njtransit.com/Board The meeting will be live‑streamed, but I’ll be at NJ TRANSIT HQ if you plan to attend in person.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 13/09/2026

Hoboken Terminal sketched across the night sky by drones flying over the Hudson River as part of the Hoboken Italian Festival last night. Impressive!✨

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 11/09/2026

🛎️📱A new NJ TRANSIT app update is now available on both the App Store and Google Play! This release includes: 🔹 Improved responsiveness and quicker page refresh 🔹 A new “Nearby” services section 🔹 A new alert feature on the home screen … & more. More updates are coming soon!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 10/09/2026

👋🚆Quick question riders! I 've never been a fan of the term "DepartureVision" for NJ TRANSIT real-time train departure signs, especially as we use "MyLightRail" and "MyBus" for other modes. What about you? Would you rather keep DepartureVision or switch to MyTrain? Let me know!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 09/09/2026

We can look into making the map easier to access, although this may take some time. In the meantime, we are already providing Google with the appropriate data feed and we contact them whenever we identify an issue.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 09/09/2026

👋🚍 Hey bus riders! NJ TRANSIT just announced some great customer experience improvements: ♦️ Enhanced real-time bus tracking, with a new system improving departure prediction accuracy from 74% to 86% & we can do better! ♦️ Onboard Wi‑Fi ℹ️ More info 👉 bit.ly/4gXXeYD

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 04/09/2026

🧽🫧🧹The Rail and Bus teams are progressively adding mid-day cleaning on your services and I’m helping track needs based on your feedback! I’ll continue to report progress (or gaps) in my monthly KPI dashboard to the Board. Thank you for keeping us informed. tinyurl.com/yc63um4w

tinyurl.com

Toll of Commuting: An inside look at how NJ Transit cleans its trains

It's part of the response to Gov. Mikie Sherrill's Executive Order 16, which required NJ Transit to improve the customer experience.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 03/09/2026

Thank you for the positive feedback! Since most routes aren’t changing, there likely won’t be another update beyond this post. I highlighted this change because I've received many overcrowding complaints, especially on Route 119, and I know riders would be happy to see some of them being addressed.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 03/09/2026

🛎️🚍 Hey bus riders! Some routes will have new schedules starting Sept 5 to: 🔸 improve on time performance by adjusting running times (Routes 139, 552, etc.) 🔸 add trips to boost capacity based on ridership & overcrowding feedback (Routes 119, 125, 44, etc.) PDF timetables👇 njtransit.com/bus-to

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

👋 Heads up, Paterson train riders! I’ll be at your station tomorrow (9/3) morning between 6:30 AM and 8:30 AM. Come say hi and share your experience on the Main Line. See you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

⚠️⛈️ Severe weather is forecast for central and southern New Jersey again today. ℹ️ Stay informed and stay safe!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

🔔Hudson County is seeking your input to help improve transit on JFK Boulevard and invites you to take a short survey as part of a Bus Rapid Transit study. I encourage you to participate as well.👇 bit.ly/4ybA2gl

bit.ly

JFK BRT Study Rider Survey 0824

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