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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 26m

🛎️ Construction for the new PA Bus Terminal has started to impact service. Fewer lanes at the tunnel exit & limited ramp access mean slower bus flow & longer lines inside the terminal. It's not an NJ TRANSIT project but I want to hear your feedback! ℹ️ bit.ly/4dLON1J

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NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 57m

🛎️ Yesterday I presented at the September 2026 Operations & Customer Service Committee Meeting. We talked about 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 30/09/2026

🗓️ Tomorrow, Thursday, October 1, I’ll be at Newark Broad Street Station to chat about the Portal Bridge Cutover and to hear your feedback on any NJ TRANSIT mode! See you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🛎️ Tomorrow, in addition to the Operations & Customer Service Committee Meeting, you can also meet me at Princeton Junction! I’ll be available between 5:30 PM and 7:30 PM to chat about your experience on the Northeast Corridor and the upcoming Portal Bridge Cutover.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 29/09/2026

🛎️ The Operations & CS Committee Meeting is tomorrow (9/30). You can attend in person at NJ TRANSIT Headquarters in Newark, or you can watch the meeting via livestream: bit.ly/4wPbzx0 And as promised, here are the August Key Performance Indicators for Bus and Access Link 👇

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NJ TRANSIT Board Meetings - YouTube

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

🗓️Tomorrow, 9/29, I’ll be at Morristown station from 7 AM to 9 AM to share information & answer questions about the Portal Bridge Cutover. 👨‍💻 NJTRANSIT.com/customer-advocate is up to date with my engagement meetings this week. ℹ️ More info about the project: NJTRANSIT.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/09/2026

🛎️ Here’s a quick look at August 2026 customer‑concern Key Performance Indicators ahead of the 9/30 Operations & Customer Service Committee Meeting. Rail & Light Rail today, Bus and Access Link tomorrow! Keep in mind, August is traditionally a lighter ridership month.👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

⚠️ This Nor’easter may impact NJ TRANSIT service from tonight through Sunday. ℹ️ Stay up to date this weekend: bit.ly/3VySu4y

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

🛎️The on‑site communication campaign for the Portal Bridge Cutover continues next week. I’ll be at Summit Station on Monday (9/28) from 7 AM to 9 AM. Hope to see you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/09/2026

August is one of the quietest months of the year in terms of ridership, but you still sent me lots of interesting feedback on X, Bluesky, and Secaucus. 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 24/09/2026

🛎️ The Operation & Customer Service Committee meets next week, Wed 9/30 at 9 AM. Feel free to attend in person at NJ TRANSIT headquarter or watch the live stream. ℹ️ NJTRANSIT.com/board And here is the summary of comments collected via the Customer Advocate form in August. 👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 24/09/2026

⚠️ Attention NJ TRANSIT riders! Severe weather is forecast throughout the weekend and may impact transit service. ℹ️ Stay safe and stay informed! 📲 Visit njtransit.com/myinfo to sign up for alerts.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 23/09/2026

Thank you to all the customers who stopped by to talk with me about the upcoming Portal Bridge cutover at Maplewood this morning. 🗓️Tomorrow, 9/24, I’ll be at Millburn from 7 AM to 9 AM to share information & answer questions as well. ℹ️More info: NJTRANSIT.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 22/09/2026

🛎️I will begin visiting local train stops in the morning as part of the Portal Bridge Cutover communication campaign. Tomorrow (9/23), I’ll be at Maplewood Station from 7 AM to 9 AM. Hope to see you there! ℹ️ More info about Portal Bridge Cutover 👇 njtransit.com/portalcutover

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 22/09/2026

👋Reminder River Line Customers! I'll be at Burlington Towne Centre later today (9/22) to discuss your experience with NJ TRANSIT. See you at 4:30 PM!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 21/09/2026

🔔 The Customer Advocate webpage is live! Visit NJTRANSIT.com/customer-advocate to: 🔹 Learn about my approach to improving the customer experience 🔹 See upcoming engagement event dates & locations 🔹 Explore current customer concern trends 🔹 Share your comments & suggestions through the online form

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 17/09/2026

⚠️🚆 Hey rail riders! The plan for Phase 2 of the Portal Bridge Cutover is now live. 🗓️ Service changes will be in effect from October 11 through November 15. Normal service will resume on November 16. ℹ️ All info & schedules👇 njtransit.com/portalcutover

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 16/09/2026

👋 Heads up, River Line riders! Come meet me next week and share your feedback about your NJ TRANSIT experience. 📍 Burlington Towne Centre Station 🗓️ Tuesday, September 22 starting at 4:30 PM

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 15/09/2026

👋Hey Hudson County riders! The County invites you to a public meeting about the JFK Bvd Bus Rapid Transit (BRT) Study. Come share your comments! 🗓️9/23, 6 PM-8 PM. 📍HCCC Gabert Library, 72 Sip Ave, 6th Floor, Jersey City I'll see you there! ℹ️More info on the project: hcnj.us/visionzero/brt/

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 14/09/2026

🔔 The NJ TRANSIT Board meeting is on Wednesday, 9/16 at 6:00 PM. ℹ️ For info on the agenda, or to submit public comments, visit njtransit.com/Board The meeting will be live‑streamed, but I’ll be at NJ TRANSIT HQ if you plan to attend in person.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 13/09/2026

Hoboken Terminal sketched across the night sky by drones flying over the Hudson River as part of the Hoboken Italian Festival last night. Impressive!✨

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 11/09/2026

🛎️📱A new NJ TRANSIT app update is now available on both the App Store and Google Play! This release includes: 🔹 Improved responsiveness and quicker page refresh 🔹 A new “Nearby” services section 🔹 A new alert feature on the home screen … & more. More updates are coming soon!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 10/09/2026

👋🚆Quick question riders! I 've never been a fan of the term "DepartureVision" for NJ TRANSIT real-time train departure signs, especially as we use "MyLightRail" and "MyBus" for other modes. What about you? Would you rather keep DepartureVision or switch to MyTrain? Let me know!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 09/09/2026

👋🚍 Hey bus riders! NJ TRANSIT just announced some great customer experience improvements: ♦️ Enhanced real-time bus tracking, with a new system improving departure prediction accuracy from 74% to 86% & we can do better! ♦️ Onboard Wi‑Fi ℹ️ More info 👉 bit.ly/4gXXeYD

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 04/09/2026

🧽🫧🧹The Rail and Bus teams are progressively adding mid-day cleaning on your services and I’m helping track needs based on your feedback! I’ll continue to report progress (or gaps) in my monthly KPI dashboard to the Board. Thank you for keeping us informed. tinyurl.com/yc63um4w

tinyurl.com

Toll of Commuting: An inside look at how NJ Transit cleans its trains

It's part of the response to Gov. Mikie Sherrill's Executive Order 16, which required NJ Transit to improve the customer experience.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 03/09/2026

🛎️🚍 Hey bus riders! Some routes will have new schedules starting Sept 5 to: 🔸 improve on time performance by adjusting running times (Routes 139, 552, etc.) 🔸 add trips to boost capacity based on ridership & overcrowding feedback (Routes 119, 125, 44, etc.) PDF timetables👇 njtransit.com/bus-to

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

👋 Heads up, Paterson train riders! I’ll be at your station tomorrow (9/3) morning between 6:30 AM and 8:30 AM. Come say hi and share your experience on the Main Line. See you there!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

⚠️⛈️ Severe weather is forecast for central and southern New Jersey again today. ℹ️ Stay informed and stay safe!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 02/09/2026

🔔Hudson County is seeking your input to help improve transit on JFK Boulevard and invites you to take a short survey as part of a Bus Rapid Transit study. I encourage you to participate as well.👇 bit.ly/4ybA2gl

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JFK BRT Study Rider Survey 0824

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/09/2026

⚠️⛈️Potentially severe thunderstorms could impact your commute tonight. ℹ️Check for service updates before you travel, and stay safe.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 01/09/2026

🚀 The new njtransit.com website is now live! As part of the Rapid Action Plan to improve the digital experience, this upgrade includes a new chatbot feature that I invite you to try out. I’ve already shared plenty of feedback for future updates, now I want yours! Drop your comments below 👇

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 28/08/2026

🛎️ This morning I presented at the August 2026 Operations & Customer Service Committee Meeting. We talked about: .... thread 🧵👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 26/08/2026

Good morning! Here’s the July snapshot of Key Performance Indicators related to customer concerns for Bus and Access Link.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 25/08/2026

⏲️It's time for my Key Performance Indicator monthly routine, for July 2026. Starting with Rail and Light Rail, Bus and Access Link data coming soon.👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 24/08/2026

🛎️ The Operations & CS Committee Meeting is Friday (8/28) at 9 AM. Join in person at NJ TRANSIT HQ or watch the livestream. Public comments welcome. ℹ️ NJTRANSIT.com/board Here are the comments from Social Media I'll share with the Board for July👇

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 21/08/2026

🛎️🚉 The NJ TRANSIT rail team is bringing back many post summer-schedule trains, including NEC Train 3920, as part of the new schedule taking effect August 30. Just in time for back-to-school season! ℹ️ www.njtransit.com/service-advi...

njtransit.com

NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 20/08/2026

Yesterday, NJ TRANSIT hosted a Unified Customer Communications System Industry Day. As improving communication during disruptions was a key commitment of the Rapid Action Plan, I am looking forward to seeing what NJ TRANSIT’s information system of tomorrow will look like. ℹ️ bit.ly/469SgCZ

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NJ TRANSIT

New Jersey Public Transportation Corporation - The Way To Go

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 20/08/2026

⚠️🌧️ Flash flooding and severe weather may impact your commute today. Check for service updates before you travel, and stay safe.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 19/08/2026

At the end of July, I hosted a "Meet the Advocate" event at Morristown Station. The underpass was power‑washed soon after our meeting based on your request, and it will now be done on a more regular basis. In the meantime, I will share the following feedback with the Board:

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 18/08/2026

The Operations & CS Committee meets next week. In July, I received 63 Advocate Form submissions. Several actions were taken: • Added a “favorite management" feature for the next app update • Reviewing bus ridership for for potential schedule adjustments • Adjusted no‑beverage policy on July 4 etc.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 13/08/2026

Based on customer feedback, NJ TRANSIT is working to improve the experience at parking lots, starting with fresh paint, including clearer markings for ADA‑accessible spaces, like here at Liberty State Park HBLR Station and Morris Plains Station. 🅿️👇.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 12/08/2026

🙏Thank you to the NJ TRANSIT summer interns for spending some time with me, the Marketing team & the Research team to examine the passenger experience via interviews and a focus group. Their fresh eyes and creative ideas revealed great opportunities for improvement.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 12/08/2026

I know some customers at Irvington complained about the lack of ticket purchase options at their terminal, but the NJ TRANSIT team just installed a Ticket Vending Machine in the waiting room, and it’s been accepting cash transactions since yesterday.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 11/08/2026

👋 Don’t forget, bus riders! We’re at Irvington Bus Terminal this morning (8/11) until 9 AM. Stop by to say hi, grab some swag, and share your feedback with us!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 10/08/2026

🛎️🚍 Quick reminder: I'll be at Irvington Terminal tomorrow (8/11) with members of the Bus Planning and Bus Operations teams. Come share your feedback between 7 AM and 9 AM!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 07/08/2026

⚠️⛈️ Potentially severe thunderstorms could impact your commute. Check for service updates before you travel, and stay safe.

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 06/08/2026

🛎️🚉 Heads up, Bradley Beach riders! I’ll be at your station tomorrow (8/7) from 7 AM to 9 AM along with the Safety Team. We’ll be chatting passenger experience on the North Jersey Coast Line and safety, so feel free to stop by!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 04/08/2026

🚨🚍 Attention NJ TRANSIT bus riders! I’ll be at Irvington Terminal on Tuesday, Aug 11 at 7 AM for a customer listening session. Operational team members are coming too, and we want to hear about your NJ TRANSIT bus experience. Spread the word!

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NJ TRANSIT Customer Advocate @customeradvocate.bsky.social · 30/07/2026

🛎️ As promised, here’s a look at the customer concerns Key Performance Indicators for Bus and Access Link for June 👇

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