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CPRC - Consumer Policy Research Centre

@cprc-research.bsky.social
85 followers 50 following 40 posts

Independent, not-for-profit, Australian consumer think-tank. Consumer research with impact. Consumer Wellbeing. Technology Transformation. Australia RP ≠ endorsement

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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 02/07/2026
🎉 Australia's unfair trading reforms have passed Parliament. The countdown is on until unfair business practices become illegal from 1 July 2027. Read more: cprc.org.au/release/countdo...
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Reposted by CPRC - Consumer Policy Research Centre
John Holmes @jhaue.bsky.social · 04/06/2026
Why Australia needs stronger laws to stop dangerous products being sold online theconversation.com/why-australi...
theconversation.com
Why Australia needs stronger laws to stop dangerous products being sold online
Can consumers be confident the products we buy online now are safe? Not really. Changing the law to catch up with other countries would help.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 04/06/2026
Good news for Victorian residential park residents. New reforms will limit deferred management fees, introduce rent regulation, require park registration and establish a code of conduct. A significant step toward fairer housing outcomes cprc.org.au/release/new-...
cprc.org.au
New Reforms Deliver Essential Protections For Residential Parks Residents - CPRC
CPRC welcomes the announcement of major reforms to residential parks, calling the package of measures a recognition of the vulnerabilities faced by park residents.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 18/03/2026
New @abcnewsbot.bsky.social piece "Why don't Australian banks offer 30-year fixed-rate home loans? Borrowers would benefit from them abc.net.au/news/2026-03... Australians are being used as shock absorbers for interest rate rises. But it doesn’t have to work this way. 🧵
abc.net.au
Changes to home loans could make them cheaper and more predictable, report finds
A new report says Australian borrowers would benefit from 30-year fixed-rate home loans, and they should be made available.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 15/12/2025
A reminder that the CPRC office will be closed from next week December 22, 2025 to January 4, 2026. We wish you a safe and happy holiday season. Thank you for your continued support in helping us create fairer markets for all Australians!
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 02/12/2025
New CPRC research shows most Victorian rental homes still fail basic minimum standards. Renters report mould, poor insulation, unsafe temperatures and rising energy bills — leaving many in cold, damp and inefficient homes. Full findings: cprc.org.au/report/renting-...
cprc.org.au
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 24/11/2025
New: CPRC Annual Report 2024–25 This year, we strengthened our impact across digital privacy, housing, sustainability and fair trading — shaping policy and championing consumer voices across Australia. 🔗 cprc.org.au/about/annual-re...
cprc.org.au
Annual Reports - CPRC
Annual Reports Each financial year, CPRC releases an Annual Report outlining our activities, engagement, research and policy submissions, along with the Directors’ and Financial reports.
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Reposted by CPRC - Consumer Policy Research Centre
ACCAN @accan-aus.bsky.social · 24/11/2025
A strong win for Australian consumers. Thank you to Minister Leigh for taking action on this vital issue, and to all consumer groups whose sustained advocacy made this possible. @cprc-research.bsky.social @erinlturner.bsky.social @choiceaustralia.bsky.social #subscription #auspol
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 05/11/2025
We recently launched our Renting in Reality research series.Today, we release the second report in the series, Insights from Victorian #Landlords. Read the latest report: cprc.org.au/report/renti...
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 30/09/2025
Australians want the right to repair 🛠️ 85% want manufacturers to disclose appliance lifespans 79% want repairability information on labels Warranties cover ~4 years, but sales staff expect appliances to last 8 Misused & Confused report 👉 Read more: cprc.org.au/report/misused-...
cprc.org.au
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 29/09/2025
New research out now 📢 Our Misused & Confused report reveals how Australians are being misled at the checkout with vague “green” claims — and why we need repairability and durability labels so households can make smarter choices. 👉 Read the report: cprc.org.au/report/misused-... #RightToRepair
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 29/09/2025
Don't miss out on this live conversation about repairability! Learn from France's repair index and how it can benefit Australia. cprc.org.au/event/fix-it-or...
cprc.org.au
Fix it or forget it - A live conversation on repairability - CPRC
Join us for a live conversation on how repairability labels could work here in  Australian and what lessons we can take from France’s world-first repair index.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 22/09/2025
🛠️ Fix it or forget it! Join our live chat on how repairability labels could work in 🇦🇺 — and what we can learn from 🇫🇷 France’s repair index. 🗓️ 9 Oct 25 | 5PM AEDT 📝 Register now: cprc.org.au/event/fix-it-or... #RightToRepair #Sustainability #CPRC
cprc.org.au
Fix it or forget it - A live conversation on repairability - CPRC
Join us for a live conversation on how repairability labels could work here in  Australian and what lessons we can take from France’s world-first repair index.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 17/07/2025
Optus Sport refunds should match payment method says CPRC's #ChandniGupta . Unfair hoops for refunds! 📰 Full article by #EelemarniCloseBrown and #CaitlinCassidy via @GuardianAus theguardian.com/business/202... #ConsumerRights #DigitalPayments #RefundFairness #CPRC #OptusSport
theguardian.com
As Optus Sport closes, subscription refunds are on their way – by cheque
Optus says cheque refunds are not standard practice but are implemented ‘where electronic banking is unavailable’
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 23/06/2025
🎮 Big news! #ACCC's Digital Platforms report is out now. 🙌 Australian gamers deserve better protection. Our full statement here: cprc.org.au/release/cprc...
cprc.org.au
CPRC WELCOMES REGULATORY FOCUS ON DIGITAL GAMING RISKS - CPRC
Deputy CEO and Digital Policy Director, Chandni Gupta said that the ACCC's recommendations send a strong and positive signal that regulators are listening and taking harmful design choices seriously.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 16/06/2025
40% of Australians struggle with energy bills. ⚡ ENGIE ranked lowest for support. Read more: 📖 lnkd.in/gfCPHFYu #EnergyJustice #HardshipSupport #ConsumerRights #EnergyAffordability #CPRC #FinancialCounselling #PolicyReform
lnkd.in
LinkedIn
This link will take you to a page that’s not on LinkedIn
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 30/04/2025
READ OUR LATEST REPORT: 🎮 Playing the Player: Unfair Digital Gaming Practices and Their Impact on Australians Our latest research, with Monash University reveals how deceptive design practices in digital games are affecting Australian consumers. The findings are concerning:
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 30/04/2025
Short-term relief isn't enough. @ErinLTurner discusses long-term solutions in her article: cprc.org.au/beyond-c... #CostOfLiving #FinancialCounselling #Policy #Wellbeing #FirstNationsLeadership
cprc.org.au
Beyond cost of living relief - CPRC
By Erin Turner There has been a lot of ink spilled on Australia’s “cost of living crisis”. Governments across our nation, and beyond, are looking for measures to deliver relief. To put dollars back in the pockets of households and individuals.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 29/04/2025
READ OUR LATEST REPORT: 🎮 Playing the Player: Unfair Digital Gaming Practices and Their Impact on Australians Our latest research, with Monash University reveals how deceptive design practices in digital games are affecting Australian consumers. The findings are concerning:
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Reposted by CPRC - Consumer Policy Research Centre
Taylor Hardwick @darthtayrah.bsky.social · 17/04/2025
Really interesting and important report out today on deceptive design practices in games and how they impact players from @cprc-research.bsky.social @coolrobbie.bsky.social and @bradyjay.bsky.social - some really great recommendations on making games safer for everyone! cprc.org.au/report/playi...
cprc.org.au
Playing the Player - CPRC
Australians of all ages are engaging with gaming to relax, learn or connect with friends, but common design features can leave players worse-off – 95% of Australian adult gamers encounter manipulative...
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Information Age @information-age.bsky.social · 24/04/2025
“Powerless” Australian gamers are being regularly exploited by an “exploitative” industry that uses “deceptive and manipulative designs” to extract money from players who feel they have no recourse, according to a new @monashuniversity.bsky.social and @cprc-research.bsky.social study. Read more:
ia.acs.org.au
'Exploitative' video games harming Aussies, study finds
Experts call for Digital Ombudsman as financial losses add up.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 28/04/2025
🎮 New report: Unfair gaming practices impact Australians! 95% faced dark patterns. Download the full report: cprc.org.au/report/playi... #ConsumerRights #DigitalGaming #DarkPatterns #ConsumerProtection #AreYouBeingPlayed? #Aus #ConsumerIssues #Research
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 28/04/2025
🔒 Privacy management in Australia is a burden on consumers. Our new report reveals the true cost of protecting your data. Dive into key findings from our privacy sweep and discover what managing you privacy is costing you. Read now: ow.ly/Ch3950SyqMk #PrivacyReform
ow.ly
The cost of managing your privacy - CPRC
The cost of managing your privacy. Insights from a 24-hour privacy sweep
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 24/04/2025
A good explainer to read on subscription traps and consumer protection by @patawright via @abcnews 📱75% of Aussies struggle to cancel subscriptions 🇺🇸 US introduces "click to cancel" 🇦🇺 AU reforms coming in 2025 Read full story here: www.abc.net.au/news/...
abc.net.au
Australians are frustrated by 'subscription traps' but change could be on the way
A US regulator has introduced a "click to cancel" rule to make it easier to cancel subscription services. What are the rules in Australia?
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 22/04/2025
📊 39% of appliances use vague "eco-friendly" marketing claims without evidence, our research finds. 🔧 Solution? An Australian repair rating system to help consumers make sustainable choices. Read full article by @jendudley www.canberratimes.co...
canberratimes.com.au
Consumer group sees red over 'greenwashing' claims
Appliances should receive a repair rating to help consumers navigate vague claims and invest in genuinely sustainable products,...
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 17/04/2025
🏡 Many Victorian renters face a tough choice: high bills or eviction. Our report shows they deserve safe, efficient homes. Read more: cprc.org.au/report/t... #CostOfLiving #RentersRights #EnergyEfficiency
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 15/04/2025
🎧 Check out this episode of The Wallis Social Research Podcast on greenwashing with @CPRC @Marianne-Campbell! Tune in: ow.ly/jbLC50VvlGf #Greenwashing #Podcast
ow.ly
Podcast Episode: Greenwashing & Consumer Confusion — Wallis Social Research
Join Anthony Frosh as he interviews Marianne Campbell, Head of Research at CPRC, on green claims in advertising, media, and product labels. Topics: ✅ Green marketing & greenwashing ✅ Misleading environmental claims ✅ Consumer trust & expectations ✅ Regulations in Australia & Europe ✅ Repairability & durability ratings ✅ How consumers can protect themselves Tune in to learn more!
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 11/04/2025
Our CEO Erin Turner spoke with ABC RN Hour #FranKelly about supermarket price gouging and PM Albanese's promise. Are Australian supermarkets gouging? Tune in! 🔗ow.ly/glQ050VsPux #FairPricing #ConsumerRights #AusPol
ow.ly
Labor promises to crack down on supermarkets 'taking the p$@s' - ABC listen
One of Labor's first promises this election campaign is to outlaw supermarket price gouging.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 10/04/2025
Had a bad experience with a business and wondered, "Am I the Only One?" You're not! Our CPRC report reveals that Australian regulators have consumer complaint data locked away. Read more: cprc.org.au/report/a... #ConsumerData #SmartShopping
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 10/04/2025
🤔 Why do nearly 50% of Aussies stay silent on telco issues? Research shows a crisis of confidence - consumers doubt complaints will help. Do you think this is acceptable? Full report: ow.ly/7pnE50SNRx9 #TelcoFrustration #ConsumerVoice
ow.ly
Barriers to Effective Dispute Resolution in the Telecommunications Industry - CPRC
Barriers to Effective Dispute Resolution in the Telecommunications Industry
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 09/04/2025
Had a bad experience with a business and wondered, "Am I the Only One?" You're not! Our CPRC report reveals that Australian regulators have consumer complaint data locked away. Read more: cprc.org.au/report/a... #ConsumerData #SmartShopping
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 02/04/2025
Our CEO @erinlturner.bsky.social spoke with ABC RN Hour #FranKelly about supermarket price gouging and PM Albanese's promise. Are Australian supermarkets gouging? Tune in! 🔗https://ow.ly/glQ050VsPux #FairPricing #ConsumerRights #AusPol
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 01/04/2025
🎧 Listen to #TheBriefingPodcast @erinlturner.bsky.social joins ChrisSpyrou to explore a nuanced but important issue— can we truly support Australian-made products in today’s global economy? 🇦🇺 🦘 🎧 Listen to the full ep or skip to 14:55 for Erin’s insights. Spotify: shorturl.at/LZAk2 #AustralianMade
open.spotify.com
We have an election date + The truth about 'Australian Made'
The Briefing · Episode
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 26/08/2024
🚨 Scams Awareness Week is here! 🚨 This year's motto: "Share a story, stop a scam" Your experience could save someone else from falling victim. Let's talk about scams and boost awareness together. What's your story? #ShareAScamStory #ScamsAwarenessWeek
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 19/08/2024
Who are the best and worst companies to cancel a #subscription🤔? Read the latest article by #MadeleineHeffnan @chandnigupta.bsky.social speaks out on subscription traps: 75% of Aussies struggle with cancellations, do you know the feeling? Read here @TheAge: www.brisbanetimes.com.au/business/con...
brisbanetimes.com.au
The best and worst companies to cancel a subscription with
A new report calls for opting out of subscriptions to become as easy as opting in.
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 19/08/2024
And check out our new report on subscription traps here: Let Me Out - subscription trap practices in Australia: cprc.org.au/report/let-m... #SubscriptionTraps #AustralianLaw #AustraliaConsumer
cprc.org.au
Let Me Out - Subscription trap practices in Australia - CPRC
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 19/08/2024
How are subscription traps are impacting #Australian consumers? Read new article by #SezenBakan via #TheNewDailyAu insights from @CPRC's @chandnigupta.bsky.social thenewdaily.com.au/finance/2024... #SubscriptionTraps #ConsumerRights #SubscriptionFreedom
thenewdaily.com.au
Gap in protections leaves Aussies open subscription traps
Signing up for a digital subscription can take a matter of seconds, but cancelling requires battling several layers of manipulation.
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Reposted by CPRC - Consumer Policy Research Centre
Guardian Australia @australia.theguardian.com · 13/08/2024
Australians have lost so much faith in government that just being heard feels like special treatment | Peter Lewis
theguardian.com
Australians have lost so much faith in government that just being heard feels like special treatment | Peter Lewis
There is still no appetite for systemic reform to close the gap – even a year on from the failed voice referendum – the latest Guardian Essential poll shows The great silence that has enveloped our nation since last year’s referendum is lifting, as those who issued the invitation to walk together for a better future reemerge to confront its rejection. It’s been a strange time. The quiet was so deafening it seemed to take on a form of its own; like the pall that descends on a dressing room after a heavy defeat, or the emptiness when a relationship fails. Continue reading...
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Guardian Australia @australia.theguardian.com · 13/08/2024
The rich are getting richer: Australia’s wealth divide continues to widen
theguardian.com
The rich are getting richer: Australia’s wealth divide continues to widen
Wealth of Australia’s richest 200 people equal to about 25% of GDP, report finds Follow our Australia news live blog for latest updates Get our morning and afternoon news emails, free app or daily news podcast The wealth of the richest 200 people in Australia is equivalent to nearly a quarter of national GDP, with researchers warning that if this trend continues, wealth disparity will soon destroy any remaining semblance of equality in Australian society. The wealth of the very rich has more than tripled in the past two decades, from 8.4% of Australia’s GDP in 2004 to 23.7% of GDP in 2024, with the top fifth of households holding wealth 146 times greater than the bottom fifth, according to research released on Tuesday by the Australia Institute. Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup Continue reading...
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 14/08/2024
New research from #ResetAustralia shows Australians want stronger #PrivacyLaws: ➖Data protection is major concern ➖Strong support for #PrivacyActReforms ➖Many want changes within a year ➖Could influence undecided voters Good read, get full report here: au.reset.tech/news/report-...
au.reset.tech
Report: Australians Worried About Privacy Risks, Strongly Support Privacy Reforms – Reset Australia
Reset.Tech Australia worked with YouGov in July 2024 to poll over 1500 Australian voters. They were asked a range of questions about digital regulation, in the context of anticipated reforms to the Pr...
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CPRC - Consumer Policy Research Centre @cprc-research.bsky.social · 08/08/2024
6% of #Aussies faced #TelcoTroubles last year, but nearly half didn't complain. Why? Our study explores barriers to effective dispute resolution in the telco industry. Read more: cprc.org.au/report/barri... #TelcoTroubles #ConsumerRights
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