iiinova — where your digital self keeps evolving

Caroline Jarrett @cjforms.bsky.social · 04/10/2026

Completely coincidentally, two years ago I was staying in Singapore and tried Irvin’s Salted Egg crisps. Delicious, can definitely recommend

A packet of crisps labelled Irvin’s Salted Egg potato chips

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Caroline Jarrett @cjforms.bsky.social · 09/09/2026

Visited Friends House opposite Euston Station today to have lunch with a friend. I’m not a Quaker but have always enjoyed the welcoming feel, reasonably-priced veggie food and good coffee. Noticed some improvements, of which this trans-friendly notice is my favourite.

Notice outside some toilets

These toilets are trans inclusive. This area has toilet cubicles, a shared handwashing area. On floor 2 there is an area with self-contained cubicles, each with a separate toilet, basin and hand-dryer. Friends House.

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Caroline Jarrett @cjforms.bsky.social · 12/08/2026

In today’s episode of #FixTheForms, I am again infuriated by the ableist assumptions behind this question, which are: - the only reason for contacting a GP is a new(ish) symptom - we haven’t yet been told what the problem is … Hopeless for those who are managing long term conditions/recovery

Heading: I need medical advice
Box: enter the main symptom you need In advice for (200 characters)
Put in your main symptom, not what you think the problem is. Then read with care to choose the best option for your needs.

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Caroline Jarrett @cjforms.bsky.social · 06/07/2026

Here’s one of the quilts from quiltsbymarlene.com If you like this one, please visit the site for more. #QuiltSky

A detailed brown owl glares out from a background of quilted green leaves with yellow-orange maple leaves in the foreground.

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Caroline Jarrett @cjforms.bsky.social · 01/07/2026

Thanks, please do. I’d be delighted if they fixed it, but I think the form is from a healthcare provider. However, the Accurx page is inaccessible too. Here’s a screenshot of the similar “converter” for weight. I can’t read that.

A page “Patient Support: How to convert weight: imperial to metric” with an illegible table

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Caroline Jarrett @cjforms.bsky.social · 01/07/2026

In today’s episode of #FixTheForms, an outstanding example of lazy forms design. This question expects me to know my height in metres (I don’t) and the page it directs me to is an illegible conversion table. The failure to link the link in the text as indicated is an extra painful touch.

1. Please enter your height in metres.

For example, 1.67 metres.
If you only know your height in feet and inches, please use [this converter] (long link address)

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Caroline Jarrett @cjforms.bsky.social · 07/06/2026

I do hope it comes back. Getting the basic arithmetic correct would also be nice. It continues to tell me that I took a total of 14,828 steps in the last 3 months. I don’t especially want a 3-month rolling average but if they’re forcing me to have one, getting the arithmetic correct is a minimum.

Screenshot from Google Health. A three-month rolling average for April to June claims 7,421 steps per day which may or may not be correct, with a total steps 14,842 which absolutely definitely is totally wrong

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Caroline Jarrett @cjforms.bsky.social · 31/05/2026

Today’s absolute shocker from the ghastly Google Health that has replaced useful FitBit. It’s telling me that I’ve hit an average of 11024 steps in May and walked a total of 11024 steps. It seems not to know that there are 31 days in May. (The correct total is about 305000 and today so far 226)

Screenshot from Google Health showing variable steps throughout May with the wrong claim that the average is 11024 and the total is also 11024

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Caroline Jarrett @cjforms.bsky.social · 27/05/2026

Let’s lighten the mood a little with this exciting pair of donut charts from the BBC. Enjoy! www.bbc.co.uk/sport/tennis...

Two charts about tennis prize money. The first chart has four bar charts comparing prize money earned by the men’s no 1 (£19million total, of which £5.5m Grand Slams), women’s no 1 (£14m total, of which £7m Grand Slams) and then a lesser-ranked man (£350,000 of which £138,000 Grand Slams) and a lesser-ranked woman (£769,000 of which £442,000 Grand Slams).

So far so good.

The next chart is bewildering. There are two donuts, one for men and one for women - but why? The parts of the donut do not relate to each other. Nor do the figures in each chart relate to the graphics.

Men’s donut: two percentages 39% and 28% portrayed as adding up to 100% and shown on segments of approximately 60% and 40%

Women’s donut: two percentages 57 % and 50% portrayed as adding up to 100% and shown on segments of about 55% and 45%

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Caroline Jarrett @cjforms.bsky.social · 14/05/2026

Just set up my machine to start quilting this quilt #QuiltSky

Corner of a quilt sandwich on a black wooden table. The quilt top has an assortment of mostly Beatrix Potter themed fabrics in reds, greys, and a bit of dark green. The white wadding is visible and the quilt back is a mid-grey fabric with scattered white, light grey, and dark grey stars

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

Somehow I left out a screenshot of the surreal question, so here it is:

Call for Evidence.

3. How would you like to complete this form?
Answer all questions
Only answer questions relevant to me

Buttons for Back and Next

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

Question 12 is a doozy. This one is SO going into my screenshot library. I would absolutely have loved to test it with my favourite small business owners, the mobile hairdressers. All of them lovely people and experts at their jobs. ...

Initial Questions
12.Have you integrated any software or business accounts you use to help manage your record keeping with any other systems that you use to manage sales and purchases?

Yes

No

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

The next page has questions 6 to 10 which are quite boring so I'll skip them, plus question 11 which is this gem. Clearly the person who typed it in forgot that > means "greater than" and < means "less than". Which is why we type out the actual words rather than using the sigh, people ...

How much time do you spend per week on record keeping?

> 1 hour

1 - 3 hours

3 - 5 hours

< 5 hours

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

As I have no idea how to answer this question, I'm going to try it both ways. I'll try 'all questions' first because it's first. I could definitely be more than one of these. I'd argue that I personally could well be in the category of a 'business' and 'software or business systems developer'. ...

Call for Evidence
Required
About You
4.Are you responding to this survey as:

A business (including sole traders)

A tax adviser (such as an accountant or bookkeeper)

A software and/or business systems developer

A business representative organisation (such as an industry body, trade association)

Other

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

... a tiny font but never mind, increasing the font size a few times makes it legible. The first page has this surreal message: "Never give out your password". While this advice is sound, it's strange in context where the respondent isn't creating or using a password. ...

Button 'Next' with the message 'Never give out your password." and a link to 'Report abuse'.

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Caroline Jarrett @cjforms.bsky.social · 21/03/2026

I did not find it on my first attempt because the link is hidden near the start of the page, and not mentioned at all in the section called (drumroll please) "8. How to respond". Silly me! I ought to have ...

8. How to respond
A summary of the questions in this call for evidence is included at chapter 6.

Responses should be sent by 4 June, by email to integrationcallforevidence@hmrc.gov.uk.

Please do not send responses to the Call for Evidence Coordinator.

Paper copies of this document or copies in Welsh and alternative formats (large print, audio and Braille) may be obtained free of charge from the above address.

When responding please say if you are a business, individual or representative body. In the case of representative bodies please provide information on the number and nature of people you represent.

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Caroline Jarrett @cjforms.bsky.social · 10/03/2026

In today's episode of #FixTheForms, I got this in a long email about how to do a complex app form. The 'ble A' is not a screenshot error - that's what the email actually says'. Do we have an abbreviation for 'too illegible / did not read'? Whole email useless: app had adequate instructions.

Screenshot of part of an email. It's on a dark teal/green background. At the top, the text says 'ble A - Proof of identification' in a reasonably legible white font that contrasts adequately with the dark background. The rest is painfully illegible as it is in red text that creates an optical illusion of pulsating text against the background.

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Caroline Jarrett @cjforms.bsky.social · 29/01/2026

Here's another personal favourite. When I pressed 'Cancel' at the end, I got this dialogue box where 'Cancel' means something different. And I didn't need a registration link to try registering. Or maybe I did? who knows. On my second attempt, I managed to Leave.

Screenshot
Are you sure? You'll lose your profess if you leave this page, and you'll have to request a new registration link.
Two buttons: Cancel and Leave

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Caroline Jarrett @cjforms.bsky.social · 18/01/2026

Very good point. From the photo, it looks to me that there’s some residual glue in the empty cup that would need digging out somehow. Haven’t tried mending anything quite like that myself and I’m only an occasional beader/mender now but I made a zillion snowflakes when not well in 2017.

Beaded “snowflakes” in gold, red and blue with white and pearl beads photographed on a black wood table

Beaded “snowflakes” with white and pearl beads accented in other colours photographed on a black wood table

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Caroline Jarrett @cjforms.bsky.social · 14/01/2026

Survey panel membership is the gift that keeps on giving. One of my favourites from today: when I phone an organisation, do I want to talk to a person, to a chat bot / intelligent robot, or do I have no preference? Let's see how YOU answer this one. Replies please :)

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Caroline Jarrett @cjforms.bsky.social · 09/01/2026

Another update on today's episode of #FixTheForms It's hard to show how baffling the Companies House experience was without dozens of screenshots, but here's a specific example of lack of user-centred design. My company number has seven digits. Pro tip: try adding those leading zero for me OR ...

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Caroline Jarrett @cjforms.bsky.social · 18/12/2025

I really enjoyed making it and want to do more in the same pattern. Didn’t have anyone in mind for it so it was serendipitous that my friend told me she had just redecorated her living room with a beautiful blue wallpaper with white flowers that will co-ordinate nicely with this quilt. #QuiltSky

Another picture of the front of the quilt, with my husband’s feet just visible as he holds it up in the sun

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Caroline Jarrett @cjforms.bsky.social · 18/12/2025

The back is a pale blue sheet that I cleared from my late mother’s flat and the binding is a thin blue stripe on white from a charity shop duvet cover #QuiltSky

Back of the quilt, photo taken in the garden. Shows the wavy line quilting

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Caroline Jarrett @cjforms.bsky.social · 18/12/2025

I particularly wanted to show off this fabric, the large scale print in the “Sandy Toes” collection by Anita Jeram This picture also shows that I quilted it in gentle random-ish waves #QuiltSky

A close up of the quilt with a large square of cream fabric printed with sketched seaside scenes in brown and teal. There’s a seal on a rock, two puffins, and a scruffy little dog sniffing at a crab in front of a sandcastle with a bucket and spade next to it. Just seen around the big square there are bits of blue striped fabric, a blue fabric with white sailing boats, a grey-green with white fish and dark grey seaweed, and a cream with humpback whales in dark blue

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Caroline Jarrett @cjforms.bsky.social · 18/12/2025

I’ve got a #QuiltFinish to talk about today. Came together quickly in seaside fabrics and I’m extra pleased with it especially because a friend also loved it so that’s her birthday sorted #QuiltSky

A quilt in shades of pale blue and cream with a few hints of brown and burgundy and a scattering of navy squares

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Caroline Jarrett @cjforms.bsky.social · 22/11/2025

Yup. My friend became a wheelchair user last year and has been diligent with her exercises especially for upper-body strength and she likes to be self-propelled as much as possible. Same problem. She’s passed some tops to me for my #QuiltSky endeavours. Made her fave top into a bag for her.

Drawstring bag up cycled from a patterned blouse in shades of light blue, dark blue, and cream with the lining made from a white shirt with faint pink and blue grid lines. The pearl buttons that decorated the blouse now decorate the bag. The drawstrings are also made from the blouse fabric.

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Caroline Jarrett @cjforms.bsky.social · 19/11/2025

We have had some strange white settling rain in Leighton Buzzard. Context: we’ve lived here for 40 years and this is the earliest in November we’ve ever had snow so far as we can recall

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Caroline Jarrett @cjforms.bsky.social · 26/10/2025

We rented one at Tywyn that was right on the beach, a short walk along the promenade to a very good pub, and with more easily walkable eating/drinking options a little inland. The beach was about 2m / 10ft below the little wall with handy steps down. Via Lounge Holidays www.lounge-holidays.co.uk

A picnic table with plates of salad and other picnic food with a low wall separating it from the sea

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Caroline Jarrett @cjforms.bsky.social · 21/09/2025

Thanks @northernballet.bsky.social for wonderful performance of “Merlin” yesterday evening. Loved the interpretation and energy sustained through final show of the run. Sorry to miss Leeds friends - chatted out after full-on #SDinGov. Will be back, especially if new-to-me train route works out

Sneaky curtain call photo of the cast of a ballet in a theatre

In the foreground, the backs of applauding audience members

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Caroline Jarrett @cjforms.bsky.social · 21/09/2025

As a frequent traveller through the user-savage London Euston train station, I greatly appreciate an astonishingly innovative aspect of Leeds station: seats with plenty of legroom/luggage space on the platform with a good view of a decent departure board. Such luxury!

View across a station platform. Back of a seat just seen in left-hand corner of the picture. Full departures information board looks illegible in this photo but is reasonably legible in reality

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Caroline Jarrett @cjforms.bsky.social · 19/09/2025

Thanks everyone for another terrific #SDinGOV Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on Plus, need to update @pixlz.com as she had to miss out due to family emergency.

A train table with piles of paper category sheets covered in lots of different coloured sticky notes, propped up on a flowery blue handbag

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Caroline Jarrett @cjforms.bsky.social · 15/07/2025

Today’s episode of #FixTheForms relates to this visit to the GP. Husband has tremor caused by anti-rejection drugs. There’s no way he can write small enough to fill in this label - or any of the other 4 pots he has to do #acessibility

A specimen pot with tiny spaces for writing date and time of specimen, date of birth, and name

Pen and part of a keyboard included for scale.

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Caroline Jarrett @cjforms.bsky.social · 21/06/2025

Our garden is brown and crispy, so I have mega hollyhock-envy for these in a front garden on my local walk #BloomScrolling

Hollyhocks in shades of pink and cream in front of a brick bay window

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Caroline Jarrett @cjforms.bsky.social · 14/06/2025

Highly recommend Hull. We finally made it there a couple of years ago and really enjoyed it. The “museum quarter” is conveniently packed with good traditional pubs and interesting museums - so many museums that we returned a year later to do more of them.

Ornate entrance to a Victorian shopping arcade in the museum quarter of Hull

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Caroline Jarrett @cjforms.bsky.social · 05/06/2025

A couple of small items for #CraftFinish to get the month’s tally started. Two little drawstring gift bags. Made quite a few of these now and I’m getting into the rhythm of them. #QuiltSky

A cloth gift bag made from a purple fabric with lots of little purple, white, and deep pink flowers with a plain purple accent fabric for the drawstring bit. Grey satin ribbons as the drawstrings. A grey sofa in the background.

A gift bag made from a mint green fabric with a vague white pattern and some widely spaced thin dark green stripes. There’s a white accent fabric in the drawstring area at the top and the drawstrings are a silvery cord.

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Caroline Jarrett @cjforms.bsky.social · 04/06/2025

In today's episode of #FixTheForms, Companies House emailed me to tell me I have do to something or other in "autumn 2025". What sort of a deadline is that? 1st September? Some other date? And why tell me about it in June, which is "summer" in this hemisphere? It's a mystery. And confusing.

Identity verification
All company directors and people with significant control (PSCs) need to verify their identity to prove who they are. This is a new legal requirement under the Economic Crime and Corporate Transparency Act 2023 to help prevent people using companies for illegal purposes.
Identity verification will become mandatory in autumn 2025.
Act now and verify your identity before it becomes a requirement.
Early action will help you to avoid delays or complications. If your company has multiple officers, allow plenty of time for each one to verify their identity. Directors based outside of the UK may also need extra time if they plan to use an authorised agent, also known as an Authorised Corporate Service Provider (ACSP) to verify their identity.

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Caroline Jarrett @cjforms.bsky.social · 03/06/2025

Popped into the garden between rain showers to discover that the peonies are having their moment of glory

Enormous pale pink ruffled flowers with dark green leaves behind them

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Caroline Jarrett @cjforms.bsky.social · 01/06/2025

(5/n) #ContentDesign folks will have immediately spotted that the phone number in this message is not the same one as in the booklet. But I'm going to try the webchat, I collect these experiences for #FixTheForms Oh dear, the webchat can't do it, so onto ...

BANK OF SCOTLAND
CAROLINE JARRETT 12:25 I do not want to renew this policy
Agent 12:25
I'm sorry you wish to cancel your policy at renewal. Please contact one of our Customer Service Representatives during our opening hours who will assist you with this.
I’m here to help if you have any more questions.

Contact Us

[Type mesasage]

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Caroline Jarrett @cjforms.bsky.social · 01/06/2025

(4/n) I needed to use 'Settings'. where I find an instruction. "It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175."

It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175.

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Caroline Jarrett @cjforms.bsky.social · 01/06/2025

There is a 'what you need to do' section. Notice that if I did want to renew, but some of my details have changed, it would be very easy to follow the instruction 'you don't need to do anything' and miss the instruction immediately below where I would in fact have to do something. (2/n)

What you need to do
It's important that you read all the following pages of this booklet to ensure the polity continues to meet your requirements.
If you want to renew your policy, you don't need to do anything as we will renew it for you.
Please contact us by logging in to My Account at https://bankofscotland.insure-systems.co.uk/myaccount and use our Webchat before 16 June 2025 if:
- any of your details have changed (even if you are unsure about what information to tell us) as this may affect your renewal price and cover.
- you want to make changes to your cover or if you have any questions.
- you decide not to renew your policy with us.
Alternatively, you can call us on 0330 018 1834

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Caroline Jarrett @cjforms.bsky.social · 29/05/2025

Arcane bit of random stuff: I’m currently discussing with a museum about donating a historic ledger that we believe to be duplicate records of property transactions, found in a box of my late father’s papers.

A handwritten page from an old ledger book. The beautiful script is unfamiliar and hard to read, but appears to be in Latin and to relate to “Anno 1691”

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Caroline Jarrett @cjforms.bsky.social · 25/05/2025

Back from a splendid train-based holiday in Scotland, after a very enjoyable #AgileManc One fat quarter hit my stash in Manchester, but somehow another 5 and an irresistible Highland coo panel are my souvenirs from Inverness.

A fabric panel with a brown Highland coo on a green plaid circle, surrounded by fat quarters of fabric: pheasants, small Highland coos, thistles with bees, bees, cows and blue chickens.

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Caroline Jarrett @cjforms.bsky.social · 10/05/2025

A modest #CraftFinish today - some rhubarb from the garden turned into rhubarb and ginger marmalade. I’m determined to label and decorate the jars as they are made this year rather than having to do dozens in a mad rush in December.

Jars of rhubarb and ginger marmalade with decorative blue and white fabric “hats” secured with thin white ribbon decorated with silver stars. They are on a blue gingham tablecloth with a wooden door in the background

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Caroline Jarrett @cjforms.bsky.social · 09/05/2025

The garden is definitely wilting a little due to lack of rain and sandy soil. The tulips are all over, but the first poppy has appeared to cheer me up.

A huge pale red poppy flower with a centre of dark purple-black spiky stamens

In the background, an out-of-focus old wall with white snow-in-summer at the base and green foliage.

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Caroline Jarrett @cjforms.bsky.social · 07/05/2025

I may have to start a new thread on #DoNotNeedAI Today: use AI to analyse complaints, from someone who admits he's not an expert. Counter-suggestion: Read some complaints and think about them. Yes, you, senior manager. You'd learn a lot. assets.publishing.service.gov.uk/media/67dadc...

33. Steve Russell, Chief Delivery Officer at NHS England, told us that complaints are a really good example of an area where AI tools could be used to identify themes but where this technology is not yet in place.

“Complaints are a really good example [of an area where AI tools could be used to identify themes]. You can see the numbers, but spotting a pattern and going, ‘there has been the same cluster of complaints about these issues or this practitioner
over a longitudinal period,’ is less sophisticated in most, but not all, organisations. One thing we have been considering is the opportunity to use AI to spot patterns in complaints. I am not an expert in this [area], so I do not know the extent to which it is widely available, although it could be.”
Steve Russell, Chief Delivery Officer, NHS England, 24 July 2024

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Caroline Jarrett @cjforms.bsky.social · 05/05/2025

The back is combination of improv pieced blocks from mostly flannel shirts and larger pieces from shirts

A pieced quilt back. There are two bands of improv pieced blocks in checked cream separated by bands of flannel in a light brown check, then larger areas of cream checked flannels.

The simple quilting shows up better on the back - parallel lines echoing the seam lines of the squares on the front

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Caroline Jarrett @cjforms.bsky.social · 05/05/2025

Chose to do bias borders to create a bit of contrast with the centre checkerboards #QuiltSky

A corner of the front of the quilt, mostly checked cream and beige flannels with scrappy binding in the same fabrics

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Caroline Jarrett @cjforms.bsky.social · 05/05/2025

#CraftFinish today, a quilt that I started in 2022 but set aside for ages partly because sewing bias borders from well-worn flannels was and is a daft idea even though I starched and starched. My Dad’s flannel shirts for my young nephew plus a charm pack of homespuns. #QuiltSky

A quilt. The centre is a checkerboard of an assortment of squares in shades of muted yellows, oranges, reds, greens and browns and cream checked flannels. The borders are cream checked flannels cut on the bias and it’s bound in scrappy flannel. The quilt is clipped to a small tree.

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Caroline Jarrett @cjforms.bsky.social · 04/05/2025

How about some weigela? From my local walk.

A big cluster of small pink flowers with a few small green leaves with cream borders

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Caroline Jarrett @cjforms.bsky.social · 02/05/2025

A small #CraftFinish today I had an orphan fat quarter that didn’t seem to go with any other fabric in my stash, then had the idea that it would made a couple of little gift bags when combined with some leftover blue fabric from using a sheet as a backing. #QuiltSky

A small drawstring bag, mostly made from a swirly floral fabric in a pale teal-blue and cream. The accent lining is a slightly different pale blue solid but hey, it’s a gift bag so does the mismatch really matter? Drawstrings are silvery cord and the photo background is a grey fabric sofa.

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